We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,656 reviews.
There is a slight software glitch for new users. It gives you a temporary a/c to carry on but no chance of entering a password. So when you try to log in to finish you face a problem. However, use the brain and say youve forgotten password and all is well. Could fix this glitch, though.
15/01/21 by Mr William Rogers
Great reliable service
15/01/21 by S Ben
efficient, quick, good value for money. would reccommend!
15/01/21 by Ellie B
Excellent service, easy to post and delivered well within the expected time. Easy to track, would use again.
15/01/21 by Cathryn Kobayashi
Easy service , great rates
15/01/21 by DAVID TYACKE
Very easy, worked well, impressed.
Sent 21KG of stuff - collected one day delivered the next for around £14
15/01/21 by Pete (Nottingham)
Excellent service! I sent a parcel from the UK to the USA and it only took 4 days door to door! This compares with 5 weeks when relying on Royal Mail! Very competitively priced too.
15/01/21 by Matthew Eades
excellent service all round.Reasonable costing
15/01/21 by kanaiyalal ambalal jivabhai
Sent a parcel via PM. Arrived on time, everything went perfect. 5 Star will be using again
15/01/21 by Faz
Great service. Easy to complete the form and the chosen courier arrived the next day. Parcel delivered the next day. Very efficient. I will definitely use again and recommend (as they were to me).
15/01/21 by Simon B
Paid for 24hour delivery, lost my parcel containing 2 laptops but never bothered letting me know, left everything for me to chase and sort and haven’t refunded me. Avoid this company !
15/01/21 by Georgie bestwick
Parcel Monkey have repeatedly taken extra payments from my card weeks after I have paid for my postage and sent my parcel. The reason they give for this is that the parcel was scanned and weighed more than what I paid for, which is absolutely not the case. My parcels are quite large in size but never weigh more than 1KG, and I pay for up to 2KG - then later Parcel Monkey claim they weigh more than 5KG! Whatever methods they use to figure this weight out is ridiculous, I weigh it myself at home and then the post office checks the weight again - never more than 1KG. Wont be using this site again.
15/01/21 by Customer
Box arrived with contents damaged. Contacted parcel monkey, havent had any replies with regards to a claim
15/01/21 by Paul Kenny
Quick and easy service to use. Lots of choice on delivery services, insurance cover and overall costs.
15/01/21 by Melissa Hoo-Kemp
The site was easy to follow and cheaper than going to the post office but a week later I received an email saying the weight I gave was wrong and they charged my card!!! I have another parcel exactly the same and again I weighed it and the weight I gave was correct. Make sure you take a photo before sending.
15/01/21 by Ian Thornton
Excellent. Everything as expected
15/01/21 by Miss Leanne Hobbs
Very efficient and professional service.
15/01/21 by Pierre.
Really pleased with the efficient service from making t arrangements, to pick up, delivery and being able t track on route.
Many thanks????
15/01/21 by Mrs Owen
I would not use this company to help send your parcels abroad.As they recommend a company ,parcel hero to send my Xmas parcel .The parcel took from November when I sent parcel to Middle of January till it arrived and around 40 emails .Wouldn’t ever use either company ever again . So unhelpful when contacted them also .So do use them Evan if other companies cost more to send .
15/01/21 by Caroline
Straightforward solution to getting stuff to people
15/01/21 by Cush
Parcel was meant to be delivered Wednesday no update on the tracking number at all and they have not tried to contact me
15/01/21 by Janine Martin
This is a trully fantastic, reliable service. Whether posting from the UK for delery in the UK, Germany or Spain it works very well. Never a concern when Parcel Monkey have my parcel.
15/01/21 by Tracey
Easy service to use. Prompt delivery. Good value. will definitely use you again.
15/01/21 by SALLY
The cost of this service was so unbelievable I had to check if it was genuine! Simple to use and easy to track. Ill only use Parcel Monkey from now on.
15/01/21 by Rebecca
Great service & price
14/01/21 by Craig Taylor
I dont want to leave a review thank you
14/01/21 by MR Andrew Salmon
Easy to use site and plenty of choice. Unfortunately parcel had not yet been delivered by DPD although they said on their tracking that it would be delivered yesterday!
14/01/21 by Bethan
First time I’ve used this service, fantastic service , parcel collected & delivered when stated and great value for money, will definitely use again
14/01/21 by Julie Nash
Utterly awful experience. Constantly have to chase them up to ensure they do their job, which they are thoroughly useless at doing getting parcels from A to B. Had a parcel shipped from the USA, constantly had to chase them up to get any sort of update out of them. Sent a parcel bound for the EU, via the UK while there was uncertainty over Brexit, a thoroughly dumb decision and suprise, surprise the parcel got lost. This is the second time someone has sent a parcel via parcel monkey, and its the second time a parcel has been lost by them. Dont use them if you EVER want to see your stuff.
14/01/21 by Jody Barton
First time used. Great service, prompt and great delivery. Will use again.
14/01/21 by Ralph Edward Waite
I tried to reschedule my pickup but the message never got through to the courier and they turned up anyway, and then again for the rescheduled date. It worked out OK in the end though.
14/01/21 by Ian Clements
Excellent and easy to use. First time I have used this site, so easy to use. Will definitely use them from now on
A star service
14/01/21 by Dale
I think I have enough material to write a book now. Both Parcel Monkey UK and USA asked me whether I am a real person complaining about real things. This probably means they themselves were unable to get in touch with their own customer services to understand the situation. I was finally given an email to complain to and it seemed we were getting somewhere about my refund but then no, I am told again that the courier cannot understand whose parcel it is that you received so nothing can be done. I am supposed to keep a useless parcel and they get to keep the money. What was I thinking trusting a monkey with my money...
14/01/21 by Silvia
I’m really pleased with your service, a parcel full of Christmas presents was sent to my nephew and his young family and it got delivered quickly and the delivery man was excellent, I would use again and recommend.
14/01/21 by Pat Rogers
Parcel collected, and delivered to schedule with no damage!
Cant ask for more!
14/01/21 by Glutey
I would definitely recommend this site. Quick and easy to use
14/01/21 by Customer
Excellent service,excellent prices,a quality company would recommend them to anyone.
14/01/21 by CustomePat Tonner.
Parcel picked up when stated and delivered on time.Great service and will use again.
14/01/21 by Jon D
Everything they said it would be, efficient, swift, reliable and cost effective.
14/01/21 by Customer
Easy to use. Seemed to be cheaper than going direct with the courrier
14/01/21 by Stephanie Allard
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
