We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Did not collect parcel, I contacted them daily for a week and was constantly assured parcel would be collected next day, which actutlly never happened and I ended up going with another courier. Customer service represerntatives were rude, condescending, told lies and straight up blamed me for the problem! PM only have a mail in complaints procedure, so I wrote a complaint and sent it by snail mail for the first time in about 10 years. Guess what, i never received a response and they never received my business again.
10/01/21 by 4idan
Always efficient and easy to use.
10/01/21 by Steph from Oxford
Very good service. Easy to access, easy to use. Good price and effecient.
10/01/21 by David Parham
First time Ive used Parcel Monkey and am very happy ! Would highly recommend !
10/01/21 by Customer
2 parcels, 2seperate occasions, delivered next day as promised. One dropped at post office and one collected. Perfect service
10/01/21 by Karen Shepherd
Easy and quick. Will use them again.
10/01/21 by Customer
Great price comparison site. Saves you money and easy to see best services at a glance. Ive used a lot. Only hard thing is sometimes understanding necessary paperwork for sending parcels overseas.
10/01/21 by C. Fraser
very good service,very good price
10/01/21 by darek
This was the first time I used you- it was easy to use and parcel arrived on time in Scotland.
10/01/21 by Tony
Excellent - from sleepy Dorset to the Sahara Desert in 5 days!
10/01/21 by Mr George Martin
Excellent value, great service
10/01/21 by customer
Was impressed with ease of process and delivery timescales
10/01/21 by LORNA BROWN
Easy to use website and choose best service and price.
10/01/21 by holly Padfield-Paine
Always first class and the best price. I send lots of large parcels and have never had an issue or problem
10/01/21 by Jayne Marsh
Never used Parcel Monkey before and could not fault the whole process from online booking to delivery of our parcel hence 5 stars. The online booking was very straightforward, our parcel was dropped off at the local post office and within 24 hours had arrived at its destination in the same condition as when it left us. Would not hesitate to use Parcel Monkey again. Excellent service and value for money.
10/01/21 by Robert Metcalfe
Very reliable service ,used quite a few times , payed extra to have delivery at
10.30 next day arrived at 11.30 instead , that was due to parcel force
10/01/21 by Sharron ferguson
Fantastic and I will use again
10/01/21 by alex
As usual with Parcel Monkey my international parcel got delivered in good time thanks
10/01/21 by Malcolm Gifford
Good and the cheapest
10/01/21 by Customer
I have recently started to use, and have to say i encountered no problems at all. Not that i was expecting to. Excellent service.
10/01/21 by Christopher Godwin
Easy way to send your parcels - cheaper than the big firms first quotes. A doddle to track. Great service - definitely recommend
10/01/21 by Mrs Dransfield
I have bene using Parcel Monkey for a few months now and they are brilliant. The website is clear and easy to navigate, the comparison data is excellent and the options available are fantastic I can thoroughly recommend Parcel Monkey.
10/01/21 by BC
Collection of my parcel was on a date of my choice . The parcel was collected on that day. I was give one hour time slot for collection, this also took place. What more could you ask for.? Superb job
10/01/21 by Mrs Mary Parker
Prompt pick up but has the parcel arrived?
10/01/21 by Richard Lawrence
Quick delivery, kept informed every step the way, really happy with service. Nothing more I could ask for,
10/01/21 by Anna
The parcel did not arrive the following day even I have paid for that service.
10/01/21 by Amin
Excellent service as always. Parcel collected from my home in Devon and delivered to Manchester the following day
10/01/21 by Gill Mulville
Booked collection for a large parcel Courier collected promptly, excellent service.
Website very User friendly too. Top marks
10/01/21 by Customer
Excellent service, speedy and all parcels arrived damaged free. I would definatley recommend their service.
10/01/21 by MS JOANNE WARDLE
They arrived to collect when they said they would, the parcel was in good condition on delivery and arrived the next day. Can’t say better than that.
10/01/21 by Katie
I chose DHL as they were a decent price, -second from the top- but they, collected, as my parcel was quite heavy I didnt fancy carrying it from the car to a collection point. They they said they would collect at a certain time and that it would be delivered within 2 or 3 days. They came to collect it about 1 hour before time - which was great- and it was delivered the next day, which was even greater.
10/01/21 by kaybee
Loved parcel monkey before Brexit but been impossible to complete the customs forms sinceBrexit. Links to numbers required but forms show errors without specifying which are wrong. Tried for 2 hours to complete the form but eventually gave up
10/01/21 by Heather Gray
A very useful website.
10/01/21 by David
East to use site
10/01/21 by peter chapman
Service was fine
10/01/21 by Mike Manning
Once again excellent service. Kept informed from pick-up to delivery
10/01/21 by Customer
Found the cheapest method without fuss. But cost was expensive even so. Not Parcel monkeys fault though I guess .
10/01/21 by Customer
Very happy with how it worked out
10/01/21 by Customer
Easy to set up collection online, quick pick up, and delivery. Reasonable cost.
09/01/21 by Customer
As always, reliable, good price, good service. Have been using for a few years, and they have never let me down.
09/01/21 by David Jackson
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