We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Very efficient,website easy to navigate. I would use again
13/01/21 by CuJamakatostomer
Parcel Monkey making excuses for Parcel Force and not delivering my parcel as per service select, what’s the bloody point in offering services they cannot be fulfil. Ordered parcel force 48hrs for a small package and took 6 days to arrive 109 miles.
13/01/21 by Mr Ian Greig
scammers, at first withdraw few minutes transaction appears as "processing" but after 20 minutes or so it simply dissapear and no confirmation on receiving address, no money received...they are thieves, stealing your money, DON NOT INVEST IN THIS SITE BIG BIG SCAM !!!! It was after I involved Mrs(vanessajace 0 ât Ģ máî!) who filed a suit against them that prompted them to return my money. Couldnt be more thankful.
13/01/21 by Grace
You didn’t collect when you said you would and I couldn’t contact you when I needed to
12/01/21 by Customer
great service from start to finish
12/01/21 by merx
I have used quite a few parcel delivery sites. This is the easiest one to use. Its a fast process to send multiple parcels and the prices quoted are excellent.
12/01/21 by Anna Kilbane
Arrived earlier than expected
12/01/21 by Customer
Perfect as usual
12/01/21 by Stuart Johnstone
Easy reliable service
12/01/21 by Shannon Donoghue
Great service, saves alot of time and hassle.
12/01/21 by Shaun
Easy to use and very reliable.
12/01/21 by Customer
Brilliant service at a low price cost
12/01/21 by Hanzu Ionel
Did not collect
12/01/21 by Miss Poppi Wijethunga
Excellent pick up and delivery service within the UK. No issues at all particularly during current Covid restrictions 10/10 Well done
12/01/21 by Mohamed Nanji
Poor service, I did order courier on Saturday Courier next day service, Monday not show up , Tuesday not show up... First and last time Ive used ParcelMonkey
12/01/21 by Radek
easy to use website, quick service.
12/01/21 by Customer
Competitive price for a professional service
12/01/21 by Martin Dickens
Parcels arrived at their UK destination 24 hours later - great service thank you
12/01/21 by Jane Gray
Got the best deals in on place. Easy to use
12/01/21 by Customer
Parcel Monkey is usually 5 star but, perhaps understandably with Brexit, is taking too much time to deliver within the EU.
12/01/21 by Firefly
Great. Very happy. Straight forward and parcel arrived safely.
12/01/21 by Av
Sent an item I sold on ebay at a cost of 13 pound which wasnt bad and labeled the parcel with my return address, parcelforce Couldnt deliver the item so instead of delivering it back to me parcel monkey charged me 16 pound to send it back to me what is all that about? Shocking service and I wont be using again which is a shame as I use them quite a bit.
12/01/21 by Jason Robinson
Excellent price, easy to use website, process works smoothly from start to finish
12/01/21 by L James
Much harder so send to EU since Brexit, would be made easier if you didnt have to supply HS numbers for every item instead just itemise content. Government website for HS numbers very confusing so if they have to be supplied could Parcel Monkey not help?
12/01/21 by Tim Young
Excellent service and prices very good wouldn’t go anywhere else thank you.
12/01/21 by Linda Wicks
Always reliable
12/01/21 by Barbara Hill
Selected and paid for DHL Next Day Delivery in the morning on January 5th 2020. The parcel was to be collected on the 6th and delivered on the 7th. The parcel was collected in the early evening on the 6th, and was not delivered on the 7th (and so the birthday was missed), but at some point on the 8th. As at January 5th 2020 it cost a few pounds less to insure the parcel (value £300) on Parcel Monkey than on Parcel Hero.
12/01/21 by lovable_jane
I sent 3 boxes to Australia, they were picked up as scheduled and arrived in tact within 5 days. Will not hesitate to use this service again
12/01/21 by Anne Mercer
Very easy service to use & good value for money
12/01/21 by Mrs Sam Smith
????great and will use again
12/01/21 by Mr Ian Mundy
Parcel wasnt delivered, but rather, returned absolutely demolished and damp. Paid for extra cover but they refuse to pay out despite absolutely no grounds to refuse. The reason they give, is changed every time I prove it to be false. Keeping the review short because theyre not even worth the time spent reviewing. Scam artists.
12/01/21 by Steven Markey
I have been a customer with parcel monkey for well over a year sending gift to many family members and friends and just had a few issues like everyone else get as normal But for the last two months it was shocking how I have been treated badly and how the team is taking me for a fool while I understand what I’m illegible for once I pay for extra insurance, I have paid and one of big parcels have been lost and never delivered to my recipient especially when it was a gift not a sale of any good at all. I had to carry on a claim for this issue and it’s been 2 full months discussing it every single day and for the team of parcel monkey to keep this case going on for Months and asking for more useless and unreasonable documentations than I would need to close a case of a murder. I have been very clear with parcel monkey that what I have sent was a gift and not a sale at all but they kept asking me for a sales invoice between me and the recipient and I made it nearly 10 times and sent it to them and they kept asking for more and more useless proofs and documents that are not needed form the first place as I’m 100% illegible for a full refund if my parcel was lost or damaged and for now it’s been two months or more and the case is not closed at all and they keep running around it for some reason that makes no sense at all. I have had enough with this very poor service that does not give the right for the customers at all and I’ll be bringing this case to court.
12/01/21 by Ibrahim Swedan
Great again no problems easy to use and cheap
12/01/21 by Ken
Effective service. Keeps you informed and collected parcel promptly.
12/01/21 by Rebecca Fitzgerald
This one star is NOT FOR PARCEL MONKEY but for Courier. Our parcel arrived one day later and in an appalling state. It was damaged on all sides and soaked through. I would not recommend Courier!
12/01/21 by Bill Douglas
Very Good service
12/01/21 by LYDIA MORRISON
Not bad, got quote from post office for Parcel Force for 17 quid, parcel monkey got Parcel Force for 7 quid, done!!!
Simples ????????????
12/01/21 by Mr Steven Lucy
I always go to Parcel Monkey to work out the best route to send stuff. It works.
Cant actually remember what the last transaction was that has led to this review request.
12/01/21 by EAM
Great service through DPD - punctual and efficient in every way. This is now my default parcel courier facility.
12/01/21 by Jim S
Very disapointed with Parcel Monkey. I used them to collect 2 parcels and they arrived quite quickly but couldnt accept my parcels as they were not correctly addressed. This was MY fault. I have since found and used the correct labels for return with the bar codes.HOWEVER since then, I have not got anyway. I have dealt with Nicolas, Natalie and Emily at Parcel Monkey via email (you cannot SPEAK to a real person) and the Customer Services dept to NOT have a phone number!!! I have now been told that as 3 days have passed. I have to start again and re-book, however I have already paid for this service and dont want to have to pay again. Because everything is done on line Parcel Monkey are like alot of large Companies, trying to save money, they forget they sometimes you need to SPEAK to a real person and on line doesnt always have the answers. Wont use again and wont recomend
12/01/21 by Mary Howorth
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
