We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,656 reviews.
Service is very poor . they delivered a box full of parcels that supposed to be distributed by them to the customer by mistake . had to call them several times to fix this issue and no care from side at all . costed me a lot to sort their error and they never care about their customers even though I have a business account. they keep int. parcels with them then returned it to you and claimed as system error !! Unreliable at all.
18/01/21 by Customer
Always good.
18/01/21 by Jennifer Oughton
been using Parcel Monkey for years for both UK and Middle East deliveries, very competitive and being able to track the shipment is a great tool as well, highly recommended.
18/01/21 by Chris
Worked as it said it would, enabled me to send a Christmas present that contained alcohol and found me a courier who would do this and it was very quick and simple.
18/01/21 by customer
Charged extra by carrier even when their measurements are smaller than mine.Complete lack of support by Parcel Monkey despite repeated emails to explain the situation.All they say is photos of proof of size are necessary. I keep explaining Im being charged extra even though the carrier has measured my parcel as smaller than I booked (I always add a bit on to be safe) Customer service non existent when needed. I will use a different company next time.
18/01/21 by David Stone
Good price from Parcel Monkey and ParcelForce delivered quicker than expected.
18/01/21 by Nina Katt
cheapest, reliable, good communication and prompt collection & delivery.
5 stars all round
18/01/21 by Malcolm Martin
Quick and easy service
18/01/21 by Sue
Perfect service.
18/01/21 by Customer
The parcel arrived quite late which is quite unfortunate.
17/01/21 by Customer
Friendly browser with choice of courier service as per budget.
17/01/21 by Narinder
Quick and easy to use, good pricing, convenient to see all available options in one place
17/01/21 by Ms Indre
Quick and easy to book and at good prices. Will be using again.
17/01/21 by Mrs Banning
Best service @ reasonable price.
17/01/21 by Hiteshkumar Raichura
After 6 days the parcel still has not left the country, this is the second parcel mishandled by your contracted courier. When is my parcel being delivered. Not happy with this service.
17/01/21 by David McCormack
Failed to arrange pick up the following day- blamed the courier but I was unable to contact the courier... would not use on the future- will go direct to courier
17/01/21 by Rachel Morris
The parcel wasn’t lifted, there was no contact made and this company is an absolute joke
17/01/21 by Customer
3rd time Ive used the company now and its really easy to use and an excellent service.
17/01/21 by john white
Ongoing disaster: just got charged further 5GPB for extra weight on a parcel sent to me by mistake by PM. My own parcel on the other hand was never collected and never sent. For the past 1 month Ive been trying to explain this to PM to no avail. They keep telling me they are looking into it..... I must continue suggesting not to use this company, they seem unable to collect, deliver, track and especially refund.
17/01/21 by Silvia
Excellent service collected and delivered on time, no hassle and all contact free. Thank you.
17/01/21 by Customer
Quick, easy and top value parcel booking, whats not to like??
17/01/21 by John
Parcel was both collected and delivered on the dates expected.
17/01/21 by Ray
Fast delivery once it left the export hub. Delay due to Covid which was acceptable.
17/01/21 by Customer
Very straightforward and easy process to get my parcel delivered on time.
17/01/21 by Mr and Mrs Hobson
Excellent service, really easy to use for a hassle free return.
17/01/21 by Rob Norgrove
Great in UK
However we have used Parcel Monkey for parcels to Europe and the tracking stops when the parcel leaves the UK
This is understandable when you think about it but we had an anxious few days as our parcel stopped moving
We only knew it had arrived because the recipient thanked us
It would have been good to be warned about this
Otherwise great service
17/01/21 by Margaret Nutter
Excellent service start to finish
17/01/21 by Louise
I booked a parcel force 48 parcel collection Through you. At paying Time whilst booking I was offered an upgrade to 24. For an additional £1.00 . I did decide to take advatage. And have done in the past. However it and all previous times I have done this it still took 48 hrs . Whsts I can see from the progres of the tacking progres that it was never upgraded. Even though I paid you. I have also booked parcel forcec 24 before and watched the tracking progres meany times sobi can tell. Rip off. Graham Duran. 14 princes road Hull Hu52rd. 07774251441.
17/01/21 by Graham durrant
Excellent service. Efficient and polite staff. Parcel collected and delivered as requested. X
17/01/21 by Christine Barbara Dempsey
The package was collected by parcel force as stated by parcel monkey but tracking it reveals that it does not appear to have even reached France yet. This is not up to the usual parcel monkey quality service
17/01/21 by Customer. Mary Pearce
Fast and efficient
17/01/21 by Customer
Everything delivered as promised. Parcels picked up on Monday afternoon and delivered Tuesday morning. The communication was good and easy to track. I would definitely use the service again
17/01/21 by Euan Redmore
Very good and quick service
17/01/21 by Customer
Service was easy to use and while the shipment costs were similar, the insurance cost was far cheaper than the competition that Id spent a couple of hours researching. The shipment cost was cheaper than using DHL direct and none of the major couriers seemed to offer insurance if booked directly.
One package could not be scanned successfully upon collection but was done an hour later at the depot. One delivery was unfortunately held back for24 hours by DHL but neither of these were Parcel Monkeys fault.
All in all a good value service for door to door collection and delivery in the current very challenging circumstances.
17/01/21 by Richard
Easy to use and comprehensive
17/01/21 by Mrs Andrea Eschle
Reliable , rapid delivery, good prices, why go anywhere else.
17/01/21 by Brian Lacey
Very proffesional services! A very good app, fast delivery and good prices!
17/01/21 by Mihai Dan
Parcel Monkey is such a great way to source alternative delivery options. The website is clear and easy to follow and gives a wide choice of services and price levels. I have found it invaluable during lockdown.
17/01/21 by customer
Great service. Very prompt and no hitchtalongbthe way.
17/01/21 by Colette Dunford
My issue was not solved yet I have to parcels going back to parcel monkey and nobody told me what’s going on
17/01/21 by Customer
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