We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
If I could give no stars I would! I have had absolutely appalling service from Parcelmonkey! After sending my sister a parcel with her Christmas presents back in December- which was sent to the wrong depot and discovering an issue with the address I contacted them and was told it was sorted. Needless to say the parcel didn’t materialise but everyday I messaged them I was told they would contact the delivery company and get back to me. I continued to have to chase them as I wasn’t getting any answers. I then discovered that apparently the parcel was “missing” in the depot! This was after weeks of chasing it and not getting any clear answers! Absolutely disgusting as now my sister won’t be receiving any of the Christmas presents we sent to her and Parcelmonkey have stopped responding to my messages. So that’s over £100 of gifts etc just disappeared with no way to claim as apparently I need to provide receipts- which I don’t have all of and a signed declaration from my sister- who lives in Milan- all within 7 days! We insured the package too but clearly that was a waste of time and extra money! Disgraceful and I will never use them again or recommend them to anyone else! To say I am fuming would be an understatement!
13/01/21 by Olivia grigoras
Brilliant! Don’t think I will ever use Royal Mail again!
13/01/21 by Gemma Hillier
So easy to use - great prices // I used Next day before 12noon and all was as it should be.
13/01/21 by MARTIN AINSWORTH
The parcel was collecting as promised and delivered intact. Thank you.
13/01/21 by DD in Dorset
Parcel arrived in good time but a small China bowl as broken in pieces.
13/01/21 by Margaret
Excellent, easy and fast delivery, used many times now in the last 2 years, never a problem.
Won’t use anyone else
13/01/21 by Liz Davies
Second day in a row, no collection. The whole thing was treated with an “oh well” sort of attitude. It’s an order I’ll now have to refund, so Parcel Monkey has cost me £130. I’ll not be using them again.
13/01/21 by David Falkner
Very quick and efficient way of finding the most cost effective way of sending parcels. Easy to use service. Highly recommended.
13/01/21 by Lindsey
It’s been 13 days since I have sent my parcel. The party on other side haven’t received my parcel neither I have heard anything back . I even tried to email. Really disappointed with service
13/01/21 by Humaira
Easy to do
Fast reliable service.
Very helpful in Lockdown
13/01/21 by Customer
A great facility to compare the costs of sending a large parcel.
13/01/21 by Philip - Hampshire
Cheap and efficient
13/01/21 by Philip
Collected at the time arranged with present restrictions observed.
13/01/21 by David
The service is good, but its the second time that I receive an email after the delivery saying that I need to pay more because of this and that.
13/01/21 by Sheli
Easy to use service which found the best price for a large parcel I had to send. Efficient way to find appropriate carrier at a reasonable price. Everything went smoothly. Have used before and would use again.
13/01/21 by R James
Used PM a few times and been happy but this time once my international delivery left the UK I can’t find out where it is ????????♀️ My recipient needs an eta and can’t give them an update. It’s been a week now,
13/01/21 by MRS DIANE SIMPSON
Excellent service
13/01/21 by Tereza Burki
Easy to organize, fair price for next day delivery. Delivered on time and kept well informed of progress.
13/01/21 by Mr M Mather
great service and prices
13/01/21 by Emad Abualzulof
Quick easy efficient service.
13/01/21 by Jill Hall, Pathways Care
me and my customer are still waiting for you to deliver the parcel. Heres the current transcript: Hi David, A quick update for you. The Hermes tracking page updated yesterday and said the package will be delivered to me before 3pm. It then updated saying delivery had been made and left in a safe place, along with a photo of where it was left. Only problem with this is that it wasn’t delivered to my house! The front of the house they had delivered to was quite distinctive so I found the house and they had delivered to number 37 of the next street to mine. I have got in touch with Hermes and am waiting for them to get back to me. I have also knocked on the door of the house that has the package 4 times already but no response yet so I’ve put a note through the door asking them to call me. Hopefully they will get in touch today. I will continue to call on them and hope they answer the door! So, Hermes delivered a week late to the wrong house, wrong street! You couldn’t make it up.
13/01/21 by David Anderson
No problems at all. Good service all round. Id have no problem using them again.
13/01/21 by Nigel Neale
Everything went as planned easy to book and although the parcel has yet to be delivered im able to follow its progress and will use this company again
13/01/21 by Malcolm Foster
Very good service, parcel was collected on the following day and delivered the day after. It would have been very helpful though to have had a text notification advising of a collection time slot rather than having to wait in all day.
13/01/21 by Kyra
My mum recommended parcel monkey as she used it to send a parcel to Hong Kong and it got there very quickly. I only sent 2 parcels to Reading but they also got there very quickly and really good price as they were big parcels - would definitely recommend!
13/01/21 by I Hunt
Very clear website, accurate and efficient. We had 2 parcels to go to different locations, 1 collected by dpd, 1 by DHL. Both collected early in the hour timeslot and handled and delivered carefully and punctually.
13/01/21 by Customer Julie Milne
Service provided by Parcel Monkey allowed me to quickly select the most appropriate way to send my Niece several packages. Cost was moderate and insurance provided. Parcels were delivered promptly to her address in good condition. Cant get better service than that!!!!!!!!
13/01/21 by Customer
i was told the parcel would be delivered in 6 days and the parcel up until now has still not been delivered by your courier 13 January 2021 i know that there was xmas involved in the time but this is far to long hope i can get a quick reply about this parcel
13/01/21 by Mr PHILLIP WALKER
I have used this service countless of times and it is just brilliant.
Thank you
13/01/21 by Customer
I spent two weeks asking them to tell me what to do with the wrong parcel they sent me (is anyone here waiting for a magnetic base for knives?). Finally yesterday they took an interest and today they tell me again than no they will not issue a refund since someone signed for something and it literally does not matter if it was not my parcel, nor if they never even picked up the parcel I was supposed to receive. Getting more pathetic by the day. I continue to NOT recommens this particular monkey.
13/01/21 by Silvia
Arrived 3 days late.
13/01/21 by Richard
Brilliant and quick service . Parcel was received within 2 days all very straight forward . This was for delivery of a boxed children’s bike .
13/01/21 by Della
Quick and efficient. Thank you.
13/01/21 by Customer
I had 3 large parcels to send off to different addresses. No problems as I managed to sort out the best couriers who picked up the parcels from my home address and delivered quickly to the recipients. It made a lot of difference to me as I am now nearly 80 and wasnt looking forward to standing outside my local Post Office in the cold with heavy parcels. I will certainly use Parcel Monkey again.
13/01/21 by rhwb
Much more expensive than previously. Only 1 option for what I required through Parcelforce.
13/01/21 by John M
Simple to use and great service. Very good prices too with no hidden charges.
13/01/21 by E.Bishop
Brilliant. Collect on time. Delivered on time and great value
13/01/21 by Mr DAVID ELKINS
I understand we are in difficult times but lve had a very difficult time with Parcel Monkey. My parcel was eventually collected on January 5th, Driver said there was a problems with the paperwork from P M, still not delivered to my daughter in Spain yet. No idea where it is or whats happening. Support on line from Monica was fruitless, went round and round still no idea what is happening or if my parcel will ever be delivered. Parcel Force driver said they are stockpiling parcels at the port. Incorrect paperwork provided. Have tried messaging Parcel Monkey they are blaming the drivers! There seems to be insufficient communication between them. Not sure what else to do?
13/01/21 by maria Maddocks
So simple to use
13/01/21 by Samn99
Brilliant. Easy to use website. Compares all the courier services. Just choose what’s best for you.
My friend recommended Parcel Monkey - I have since recommended to others.
13/01/21 by Sarah Dowling
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