We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,654 reviews.
Horrible service. Parcel never arrived. The communication was horrible with the company. I kept explaining to everyone on chat the situation and they were just giving a template answer. Please do not use this service. It is a scam
18/01/21 by Alen
worst service ever. they canceled the service and lost my parcel. They just dropped the parcel somewhere despite me insisting to keep the parcel at the moment since I moved from that place. Please dont use this service at all. The parcel will never reach the final destination.
18/01/21 by Maggie
The task was carried out timely and in professional manners. Communication was good too.
18/01/21 by Customer - Mars
Still hasn’t arrived!
18/01/21 by Customer
Brilliant collected on time and great delivery form Parcel Force
18/01/21 by John Ling
Excellent service as always however would prefer to send with dad rather than parcel force
18/01/21 by Stephanie Williams
thank you, no issues at all would recommend using this service. Good value and both times i’ve used the service parcels arrived quickly to new zealand
18/01/21 by Debbie Maloney
Excellent service.
18/01/21 by Christopher
Excellent professional service-used DHL who were very efficient and delivered within 24 hours. Will recommend.
18/01/21 by Anon
Everything worked according to plan
18/01/21 by Annie B
Very good service
18/01/21 by HuwD
Didnt turn up as scheduled for six parcels. All supposed to be one-day delivery. Spoke to customer services after the non-arrival of the courier. They were not remotedly bothered. Would not refund or even offer a goodwill gesture. Appalling service. Im using someone else next time. Id advise everybody else to the same.
18/01/21 by Chris Brandes
Saved me a fortune, and really easy to use
18/01/21 by Tom Bayley
Great service great value
18/01/21 by QOD UK LTD
All very good
18/01/21 by Malcolm
Good service, easy website.
18/01/21 by MR
Parcel Monkey was cheaper than other rivals using the same couriors, Highly recommend.
18/01/21 by FaTaLiiTYz
Courier didnt arrive on the day arranged for collection which was annoying and inconvenient. However customer care team were quick to resolve and arrange new collection date.
18/01/21 by Customer
good communication with the courier, efficient and reasonably priced service
18/01/21 by Bukky Odutayo
Thanks - parcel to Canada arrived and in a good time frame.
18/01/21 by S Clark
I have not recieved my parcel!!
18/01/21 by Customer
Very easy to use and give multiple choices for sending a parcel.
18/01/21 by David D
I use parcel monkey a lot, and with a variety of suggested courier forms.
Always good deals and excellent customer service should I need it.
Most times everything is spot on, although if there is a problem its resolved effectively. I look forward to using them again and you should too.
18/01/21 by Tristan Bryant
Have used a few times. The website is easy to navigate and I have always managed to find competitive prices for couriers.
18/01/21 by Mr William Thomas
Highly disappointed, paid for 24hours delivery service and its been over a week no delivery done neither can parcel be found- missing. I have contacted parcelforce in several occasion yet no head way. I do not recommend this service Leo
18/01/21 by Customer
Every thing went to plan
18/01/21 by Model rail Bob
Website is clear and easy to use. Prices have always been better or the same than going direct to any of the carriers with the advantage of being able to easily compare prices and features. I’ve used Parcel Monkey numerous times over the past 6 months and I’ve been happy to recommend them to others. So far, so good!
18/01/21 by Dean Prattent
Great parcel company
18/01/21 by Charles
Easy website and booking process. Good rate achieved. Driver arrived early for collection and delivered on time.
18/01/21 by Donna Harrison
Very easy to use this site. Prompt acceptance, easy to check cost and parcels collected promptly and delivered quicker than expected.
Will use again definitely!
18/01/21 by Simon B
Excellent service. Thank you!
18/01/21 by JANET MARY
The reason I have given low feedback is because my parcel hasn’t even arrived! This is the 2nd time I used parcel monkey and it took 5 days longer than I was quoted for my parcel to arrived and this time my parcel is lost and no one seems to be able to tell me why!!
18/01/21 by Jennifer Rae
So easy! Able to do everything at home, rather than have to queue in a busy Post Office environment. Once the labels were printed the parcel was taken to the Post office, scanned into their system and left. As promised the parcel was delivered on time, and we were able to track it all the way.
18/01/21 by Mrs.Baldry
Great as always
18/01/21 by Mr Colin Poulter
I chose my carrier after doing a price comparison on Parcel Monkey but when it came time to pay a few minutes later and having changed no details, the price had inexplicably gone up about £5 which was annoying and does not instil trust. Besides that, the process was good.
18/01/21 by Weiruk
My parcel didn’t arrived after 2 weeks of waiting. When I send the parcel you said is arriving in 2 working days. There are 2 weeks.... how can I give you other review than bad????
18/01/21 by Customer
Excellent service as always. Parcel arrived in less than 12 hours from home collection.
18/01/21 by Mrs Smith
Still waiting for my parcel...........
18/01/21 by Fuller Sarah
Service is very poor . they delivered a box full of parcels that supposed to be distributed by them to the customer by mistake . had to call them several times to fix this issue and no care from side at all . costed me a lot to sort their error and they never care about their customers even though I have a business account. they keep int. parcels with them then returned it to you and claimed as system error !! Unreliable at all.
18/01/21 by Customer
Always good.
18/01/21 by Jennifer Oughton
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
