We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,653 reviews.
Picked up on time, delivered quickly, worth every penny.
25/01/21 by Frank
Use this service at least once a month never any problems
25/01/21 by Customer
I am waiting for a parcel to be collected!!
25/01/21 by Penny Davis
easy to use and great prices.
25/01/21 by Krisztian Mikle
I used Parcel Monkey to send an unused Dolce Gusto Jovia coffee machine to a friend, since most other couriers prohibited coffee machines for some *****ic reason. I ignored the negative reviews thinking "its only a fiver and not a very important package- just an unused Xmas gift Im giving to a friend". LISTEN TO THE REVIEWS. I had to enter the size and weigh of the package to get a quote, I selected my date for pickup and all was fine. It got delivered, no problem. However, a few days later I got an email from parcel monkey saying Id misquoted the dimensions of my parcel and instead of being the quoted 2.5kg, it was actually 5kg and as such they were just going to slide their slimy fingers into my bank account and take whatever they felt they were owed. it is important to note at this point that I took the measurements and weight directly from the dolce gusto website so for parcel monkey to state the courier (Courier I think) weighed it at twice the size is truly obscene. It is unclear whether PM are inflating these figures themselves to fraudulently obtain more money from their customers or if couriers like Courier just lie about item size and weight for a laugh but something is truly wrong with this service. Turns out, in the end, I couldve gone straight through Courier at a marginally cheaper cost without the added complexity of involving a redundant middle man like PM. Avoid at all costs. Dodgy AF. Dont make my mistake. IF you truly have to use them, take photos of everything, next to a tape measure, physically on a set of scales. Give them no wiggle room because they will steal from you if you give them a chance. Giving 2 stars because the package was delivered and customer service replied, albeit with some prodding. Edit: after filtering through the obviously paid/fake reviews you can find 3 other instances of overcharging in the last 24 hours alone, including one where parcel monkey stated 6 pieces of paper weighed 10kg. Absolute madness
25/01/21 by Gadjus
Wasnt happy with the service. I booked a slot for my parcel to be collected from my house, I had a text from the chosen carrier, and was given a hour slot saying they would be collecting . ( It was in the afternoon) I went out in the morning to walk the dog, came home and had a text to say sorry you werent in. They were 4 hours early, trying to get through to the number to rebook is a nightmare, the driver wont come back at the allotted time they gave, so I had to wait 3 days for it to be collected again. In fact I couldnt wait that long so ended up taking it to a drop off point. This was so annoying when I had paid extra for next day delievery. No explaination was received, attitude stunk of the call handler. The only positive is its a lot cheaper than the post office to ship large parcels, but you get what you pay for. I would use again, but I will never pick the collection service.
25/01/21 by JL
Still having to deal with nonsense from this company who are an absolute joke! Don’t bother taking out the insurance when you send an item- it essentially counts for nothing as far as I can see! Having sent a parcel to my sister containing her Christmas presents on the 10th December- which never got to her we were then told the item is missing nearly a month later! Then to be told unless I had receipts I wouldn’t be able to claim anything back. Then when I did manage to find some “proof of purchase” for a few items it was essentially implied I was lying about how much I had claimed for the items. This was after I had explained MANY times that we didn’t have all the receipts as the parcel was sent a long time ago and we didn’t know at that time that we would need to hold onto them! The implication that I am trying to fraudulently claim is absolutely disgraceful and extremely upsetting!
25/01/21 by Olivia grigoras
Great service easy to use.
25/01/21 by Stevesmodelsop
Prompt follow-up when an issue arose with delivery by DPD
25/01/21 by John Grimmett
happy costumer
25/01/21 by Remski
Always been very easy service, if I need to cancel my parcels I always get a refund quickly from them. Parcel monkey is easy to use, I use them always thank you.
25/01/21 by mr brian jenkins
Shocking customer service. A package shipped early in December was sent to Ibiza, Tracking still to this day, 25th January, says the package is due for delivery. Apparently delivery was attempted but no card was left. No contact made. After 4 weeks of back and forth with messages trying to resolve the situation, I was told to be patient the delivery would arrive soon, eventually I was told the package is being returned to the UK although it has still not arrived. I was fobbed off for several weeks being assured the package was helpd up and to be patient and it would be delivered. Had they actually checked properly we could have resolved this, however they did not. Just fobbed me off for weeks. No updated tracking supplied. No package returned. Now when i have lost my patience and attempting to make a complaint Im being referred to terms and conditions with no intention to assist. If you are shipping abroad, do not waste your time and money using this 3rd party service, if you have a problem, you have no customer service to speak of, and no comeback. Even if you pay for insurance they have no intention of honouring it. DO NOT USE!
25/01/21 by Leigh at spsdesign
Excellent value for money, would recommend and will use again
25/01/21 by paul
I sent some personal items from London to Berlin. PM asked me to fill in a custom form. I did it using the dashboard tool but the system is not working and I had to send the invoice by mail after several attempts. My parcels were supposed to be delivered 10 days ago by Courier. I still dont have them. Ive asked PM what was going on and they told me (after one week waiting for them to come back to me) that my parcels were held at customs waiting for more information on the export reason. I did the invoice with PM customer service and they didnt ask for all the necessary information apparently. They provide you a blank invoice to fill in, but its not enough. My parcels are held at customs and I will probably have to pay extra costs. This service is so unprofessional. I dont recommend using it to send parcels abroad.
25/01/21 by Bettina
NO CREDIT FOR PARTS LOST , VERY POOR YOUR COMUNICATION IS DREADFULL >EPECIALLY AFER YEARS OF MY SERVICE !!!!
25/01/21 by Dave
Almost perfect, except that when I clicked the link to find a post office I could deliver my parcel to, it didnt take in to account the weight of my parcel. We went to our local PO which was on the list & we were told our item was 1kg over the weight they can take.
25/01/21 by Claire
Absolutely excellent. Prices were the best across the board. Have sent 2 bikes with this firm. Used different methods within Parcel Monkey. Both seamless. I wouldn’t hesitate to recommend. Very happy.
25/01/21 by pottyandcake
Excellent service again from Parcel Monkey when sending a small parcel to America, I am very impressed with the speed of delivery far quicker than I expected. I had no issues at all and will definitely use Parcel Monkey again the next time I want to spend a parcel overseas. I can definitely recommend using Parcel Monkey.
25/01/21 by Jackie
Highly recommended
25/01/21 by Anoop Gunesssing
Very good and simple service great stuff .
25/01/21 by Customer
Very easy to use, good choices and good prices, will keep using PM.
25/01/21 by dylan
Great experience, easy to do and parcel was on time too
25/01/21 by Lee Bushby
Great service.
25/01/21 by Jason Carter
Excellent service
25/01/21 by DT
Excellent service. Very pleased.
25/01/21 by Elizabeth Payne
Easy to book and reliable, the parcel arrived on time and had no issue whatsoever.
24/01/21 by Customer
Great service
24/01/21 by Mr Anthony Billington
Great pricing better than parcel 2 go parcel monkey is way cheaper can’t wait to use them again
24/01/21 by NYEEM UDDIN
My go to postage app. - no way am I ever going back in the Post Office.
24/01/21 by Andrew TC
if you want to send large parcel please use parcel monkey! low prices !!
24/01/21 by Gregor S
Parcels collected and delivered with no hassle, prices are fair and easy to set up
24/01/21 by Joseph
Great stuff! Nice and simple to use, all arranged as expected and collected. Have used a few times now, would recommend
24/01/21 by MR and MRS R
Excellent. Really good.
24/01/21 by Pulin Patel
Excellent service from the recommended courier service.
24/01/21 by M. Norwood
Seems to have arrived anyway, a little delayed but given the pandemic going on that’s understandable
24/01/21 by Mr Michael Martin
i NEEDED TO SEND A PARCEL TO AMERICA SO I SHOPPED ON LINE AND HAD A PRICE FROM PARCEL MONKEY, BUT A BIT EXPENSIVE, SO I RISKED IT. WHAT FANTASTIC SERVICE DESPITE COVID, WORTH EVERY PENNY OF OF CARRIAGE COST, ARRIVEF DESTINATION WITHIN FIVE DAYS - YES FIVE DAYS - HIGHLY RECOMMENDED
24/01/21 by Carys Jones-Evans
When sending parcels this is the only company to use, you choose how your parcel goes.
I chose DHL at the cheapest price, my parcel was picked up at 1.30pm and the next day it was delivered in the morning....from North Yorkshire to London!
Parcel Monkey is literally the 4th emergency service!
Love using this company, they make sending your parcel so incredibly easy, thanks Parcel Monkey!
And in these unprecedented times with all delivery services being stretched this I believe is your only option.
And by the way I’m not associated with anyone in this company, this is my honest review, look at my other reviews!
24/01/21 by MRS LENA RHODES
I paid for a 2-3 day service to Germany on a small parcel. Six days later and it still hasnt arrived. I feel like Ive been financially raped by some gangsters
24/01/21 by Stephen Luke
Brilliant.. Arrived so promptly. Will definitely recommend to others
24/01/21 by MISS KERRY SMITH
Excellent service for arranging collection of 2 parcels by Parcelforce and delivering them to a UK address within 24 hours.
24/01/21 by Mr AH
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