We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,398 reviews.
Love Parcel Monkey! So easy, reliable and I can get the best price for my requirements. Great service, thank you.
20/01/21 by Alison Fraser
Great service delivered a package to South Africa in 6days over Christmas, no hassles no fuss. Keep it up
20/01/21 by Taurai
Very poor. Failed to pick up. After several attempts to get issue resolved they agreed to re-arrange pick and email second address label (which would arrive in 30mins). Label never arrived so I cancelled pick up and am still waiting for refund. Will not use them again.
20/01/21 by D Davies
Cheap and reliable thankyou
20/01/21 by adrian edwards
My parcel was picked up on 30th November 2020, from Wolverhampton to be delivered to France. It is now the 20 January NO PARCEL DELIVERED. Parcel was sent back to the international hub in England on 30 December 2020. Parcel monkey HAVE DONE NOTHING TO TRACK THIS PARCEL IN 22 Days. I’m having to find things out for myself. Disgusting service, first and last time I’ll use you. Beverley.
20/01/21 by Beverley
ery fast aeome service will use you guys again.Highly recommended
20/01/21 by Barbara Cocker
Parcel has been returned by carrier with little or not information why. Carrier very difficult to contact but eventually explained I needed another form to complete from the post office. It’s been a real pain! Wish I had just taken it to the local post office.
20/01/21 by Consumer
I Do Not recommend them. Highly useless. It seems they only have Parcelforce as their only shipping agency. I sent some parcels via them; and they dont have a direct tracking service for the parcels. It redirected me to Parcelforce, which stated that "We have no tracks for your parcel yet. The status of your parcel will be updated in due course." and this is one week after posting the Parcel!
20/01/21 by Omer El-Hamdoon
It is the first time I have used a parcel service, as I thought they were too expensive. You were reccomended by my granddaughter and I found the service good and maybe a couple of pound dearer than the PO. Which I am unable to get to in this climate, also door to door service made all the difference.
20/01/21 by Marion
Parcel collected and delivered on time. Easy site to use.
20/01/21 by LW
Reputable company. Would use again
20/01/21 by Diana
Excellent service thank you and Ill be using you guys again great choices to choose from for whom you can get bits couriered by and I choose dpd same day pick up and it was delivered in just under 24hrs so I am very happy and the pricing is good as well so I was happy with that as well so all round a 10/10
20/01/21 by James
Excellent service, and gave me a good number of options to decide which company to book.
20/01/21 by Customer
Easy to use
Good price
20/01/21 by Bri
If Id known how easy it was to courier something, I would have done it many times before! We booked our slot, the package was collected from our house and it was delivered to family in London the very next day. Christmas was saved!
20/01/21 by Nicki
DO NOT USE PARCEL MONKEY Ive got an awful experience sending parcels from London to Berlin (Germany). None of the steps went well. I really don’t recommend using this service. If something wrong happens, it’s very difficult to get in touch with the customer service and they are not helpful at all. They lost my bicycle and I dont seem to be able to get compensation for it. Even though I put money for the protected value of my items, and I provided a receipt for the bike. Ive asked to see the terms and conditions when an item is lost 3 times already, and they totally ignore my request. The remaining parcels are stuck at customs and they are unable to tell me why. My parcels were supposed to be delivered within 3-4 working days, it has been more than a month now since collection. This is the worse service I had to deal with ever.
20/01/21 by Bettina
Excellent service. I will certainly use again.
20/01/21 by Customer
My parcel was booked for Friday. Didn’t get delivered until Monday. I excepted they operated over the weekend.
20/01/21 by Customer
Very reliable and fast service. Very good prices.
20/01/21 by Alasdair
Arrived safely snd in time
19/01/21 by Customer
Excellent service! Parcel picked up promptly and delivered the next day! Very impresssed!
19/01/21 by CL
All good, no problems at all
19/01/21 by Sebastian
The service was pretty efficient and did a good job at providing me with options - I would recommend it
19/01/21 by COLIN
Reasonably priced, uplifted and delivered without any problems
19/01/21 by Marie Hannigan
Parcel never collected. Parcel never received.
19/01/21 by Steven
Used parcel monkey a few times now, never any problems and great value
19/01/21 by Paul
Brilliant ????
19/01/21 by Dave
So easy to find out the cheapest way to send our huge box of presents. Will use parcel monkey again.
19/01/21 by Charlotte Foster
An excellent system that give a good overview of the different couriers available. The prices are very competitive and in most cases cheaper than the courier own prices.
19/01/21 by Glen
Never heard of you personally but used as amazon recommended, will definitely use again & have recommended to family & friends.
Great service, parcel force collected on time as always.
19/01/21 by Linda
top job..... collected as said, delivered as said for the price quoted..... all in these difficuky times.
Cheers!!
19/01/21 by Anon
Suspect BREXIT and COVID delays at Heathrow.
19/01/21 by IAN
My parcel has not arrived and nobody is doing anything about it. You cant ring parcel monkey. Poor at best
19/01/21 by Customer
Great service simple to use.
Will use again.
19/01/21 by MRS S HODGKISS
nice & easy collection & delivered on time
19/01/21 by Mr Brian Cargill
All went well, picked up parcel and delivered it no issues
19/01/21 by Customer
The bike is completely smashed up. The bikes gears and brakes are snapped clean off and the bike frame is bent so the bike cannot lock closed as a result the bike is unless and needs to be professional repair or replaced.
19/01/21 by Geoff Browne
A++++ would recommend
19/01/21 by Customer
Very good service. Consignment collected & delivered very promptly.
Thank you.
19/01/21 by David R. Tanswell
I sent 3 parcels for Christmas. 1 of them contained a small empty whisky flask, a small box of chocolates and a scarf. I carefully measured its dimensions and weight and checked it 3 times. They have now charged me £125.17 and told me it was heavier than I stated - 235 Kgs which I would be unable to lift. Response to my complaint is very slow and no one seems to have any common sense to realise it is a totally ridiculous claim. They told me that I should have taken photos.
19/01/21 by Katherine
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