We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,653 reviews.
Was an efficient and quick service
20/01/21 by Richard
Excellent service, very efficient, very easy, very convenient
20/01/21 by Mr. Alan Harding
Complete monkeys. Had booked a priority delivery to spain. Now 2 weeks later, parcel cannot be traced and they are refusing to acknowledge its been lost. It was a high value parcel as well. probably just dont want to pay insurance money.
20/01/21 by Amit Sharma
good service
20/01/21 by Mariam
Delivered parcel safely and extremely quickly to Illinois USA.
20/01/21 by Janet
Use Parcel Monkey to send an item to Ireland via Parcel Force48. Took 3 weeks to get a proof of delivery as I was told the item was originally refused. First and last use of this service
20/01/21 by Customer
We had a large collection booked (80 parcels) and had 2 parcels that wouldnt scan. Was told by parcel monkey they would re produce the labels and to add the new labels to the boxes and arrange collection for the next day, which we did. Both parcels still wouldnt scan the next day. Parcel monkey advised they would re produce the labels again and to rebook for the next day which we did. On the next day, the labels still wouldnt scan. We contacted parcel monkey who told us to just rebook for tomorrow using the same labels and try again! This is 4 days now of the same bar codes not scanning. Parcel monkey will not help! Our customers paid for next day delivery. This is causing us major problems, but parcel monkey will not offer any solutions, they just say oh try again tomorrow! there is clearly a problem with the labels as its the same 2 packages every day that wont scan. . Customer service is terrible! Avoid at all costs!
20/01/21 by Sarah Poskitt
I had to ship a painting within the UK. Considering the size and weight, the price was very reasonable (Parcelforce 24). It was picked up the next day after booking and delivered safely before 9AM the next day. I was able to track it the whole way. Experience was excellent overall. FYI, i had last used a different carrier (also booked through Parcel Monkey) and that was not a good experience (late delivery and poor tracking). I guess it depends on which carrier you select. Will definitely use Parcel Monkey & Parcelforce again.
20/01/21 by Customer
Amazing parcel arrived when said and all I’m order. Brilliant
20/01/21 by Sallyanne Ward
Fabulous service easy to use
20/01/21 by Pauline mccormack
Brilliant, prompt, efficient service!!
20/01/21 by Suzy Stephens
Collected and delivered on time. Great service!
20/01/21 by Mrs C Turner
The service worked OK, but I did not receive a receipt for payment either from Parcel Monkey of from my selected carrier (DHL), and as i needed that for the consignee I wasted serious time working out how to get proof of posting.
20/01/21 by William Gulland
Excellent service polite drivers delivered next day
20/01/21 by TraceyCustomer
Picked up Monday , delivered to family in Australia the following Tuesday in perfect condition
20/01/21 by Customer
Love Parcel Monkey! So easy, reliable and I can get the best price for my requirements. Great service, thank you.
20/01/21 by Alison Fraser
Great service delivered a package to South Africa in 6days over Christmas, no hassles no fuss. Keep it up
20/01/21 by Taurai
Very poor. Failed to pick up. After several attempts to get issue resolved they agreed to re-arrange pick and email second address label (which would arrive in 30mins). Label never arrived so I cancelled pick up and am still waiting for refund. Will not use them again.
20/01/21 by D Davies
Cheap and reliable thankyou
20/01/21 by adrian edwards
My parcel was picked up on 30th November 2020, from Wolverhampton to be delivered to France. It is now the 20 January NO PARCEL DELIVERED. Parcel was sent back to the international hub in England on 30 December 2020. Parcel monkey HAVE DONE NOTHING TO TRACK THIS PARCEL IN 22 Days. I’m having to find things out for myself. Disgusting service, first and last time I’ll use you. Beverley.
20/01/21 by Beverley
ery fast aeome service will use you guys again.Highly recommended
20/01/21 by Barbara Cocker
Parcel has been returned by carrier with little or not information why. Carrier very difficult to contact but eventually explained I needed another form to complete from the post office. It’s been a real pain! Wish I had just taken it to the local post office.
20/01/21 by Consumer
I Do Not recommend them. Highly useless. It seems they only have Parcelforce as their only shipping agency. I sent some parcels via them; and they dont have a direct tracking service for the parcels. It redirected me to Parcelforce, which stated that "We have no tracks for your parcel yet. The status of your parcel will be updated in due course." and this is one week after posting the Parcel!
20/01/21 by Omer El-Hamdoon
It is the first time I have used a parcel service, as I thought they were too expensive. You were reccomended by my granddaughter and I found the service good and maybe a couple of pound dearer than the PO. Which I am unable to get to in this climate, also door to door service made all the difference.
20/01/21 by Marion
Parcel collected and delivered on time. Easy site to use.
20/01/21 by LW
Reputable company. Would use again
20/01/21 by Diana
Excellent service thank you and Ill be using you guys again great choices to choose from for whom you can get bits couriered by and I choose dpd same day pick up and it was delivered in just under 24hrs so I am very happy and the pricing is good as well so I was happy with that as well so all round a 10/10
20/01/21 by James
Excellent service, and gave me a good number of options to decide which company to book.
20/01/21 by Customer
Easy to use
Good price
20/01/21 by Bri
If Id known how easy it was to courier something, I would have done it many times before! We booked our slot, the package was collected from our house and it was delivered to family in London the very next day. Christmas was saved!
20/01/21 by Nicki
DO NOT USE PARCEL MONKEY Ive got an awful experience sending parcels from London to Berlin (Germany). None of the steps went well. I really don’t recommend using this service. If something wrong happens, it’s very difficult to get in touch with the customer service and they are not helpful at all. They lost my bicycle and I dont seem to be able to get compensation for it. Even though I put money for the protected value of my items, and I provided a receipt for the bike. Ive asked to see the terms and conditions when an item is lost 3 times already, and they totally ignore my request. The remaining parcels are stuck at customs and they are unable to tell me why. My parcels were supposed to be delivered within 3-4 working days, it has been more than a month now since collection. This is the worse service I had to deal with ever.
20/01/21 by Bettina
Excellent service. I will certainly use again.
20/01/21 by Customer
My parcel was booked for Friday. Didn’t get delivered until Monday. I excepted they operated over the weekend.
20/01/21 by Customer
Very reliable and fast service. Very good prices.
20/01/21 by Alasdair
Arrived safely snd in time
19/01/21 by Customer
Excellent service! Parcel picked up promptly and delivered the next day! Very impresssed!
19/01/21 by CL
All good, no problems at all
19/01/21 by Sebastian
The service was pretty efficient and did a good job at providing me with options - I would recommend it
19/01/21 by COLIN
Reasonably priced, uplifted and delivered without any problems
19/01/21 by Marie Hannigan
Parcel never collected. Parcel never received.
19/01/21 by Steven
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