We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Punctual and efficient service - well priced and smooth.
16/01/21 by Nic Sunnucks
Great price, easy and detailed tracking. Fast delivery
16/01/21 by Kevin
Parcel monkey have been great with all help they’ve given me. But slightly disappointed with DHL for not turning up and not giving me notification to rearrange another date for collection. I only found this out when I had a live chat with Parcel monkey advisor. In which he was very helpful. But apart from this I have been very happy with the service.
16/01/21 by Vivien Tan
We opted for the courier DPD from the list for a pick up and delivery. The pick up was completed within the hour of our request and delivered next day, (Saturday, when we were quoted Monday and were happy with this) which went well beyond our expectations, now my preferred courier for all parcels.
16/01/21 by Mr Gary Bishop
Very good thanks.
16/01/21 by Customer
As always quick delivery and kept me updated everyday.
DPD is the best delivery company out there for sure.
16/01/21 by Tiago azeredo
Picked up and delivered on time
16/01/21 by GameStery
Brilliant service, easy collection, speedy delivery, very reasonable price with option to add insurance cover.
16/01/21 by Sharon M
The best value around and fast delivery. It was only after packing my goods and taping the box to get accurate weight and measurements that I was sent the packaging guide and presented with the list of prohibited items. I appreciate not all items can be sent or are sent at the sender’s risk but there are so many things on the list (even chocolate for domestic delivery), it would be easier and shorter if you wrote list of what can be sent rather than what can’t. Could you also explain why each of the items on the prohibited list cannot be sent?
16/01/21 by Customer
Did exactly what it says on the tin cheaper than anybody else to be fair
16/01/21 by andrew dickens
very easy to get comparative quotes and book a parcel delivery. Website intuitive and well laid out, systems worked as they should and easy to track parcel progress. will use again
16/01/21 by Pixiewixie
Very good value as usual
16/01/21 by David
Having used this service a numerous times. I get an email to say my account has been suspended due to providing incorrect weight and they want further payment.My parcel was 10kg and they are stating it was actually 31kg. Had my parcel been 31kg I wouldnt of been able to lift the box. I know the weight was correct as I weighed it and it also stated on original packaging as well as the the item description on website showed weight. Having emailed regarding this issue iv still not got a response!
16/01/21 by Customer
I posted My Parcel 3 Weeks ago and DPD "lost" it. Parcel Monkey have been fobbing me off for 3 weeks now. Ive contacted them many times and even emailed nav @ parcelmonkey ..the CEO out of frustration and didnt even get a response from him.
16/01/21 by Tim
Fantastic service, price and website
Thanks very much
15/01/21 by Customer
Great service use them regularly.
15/01/21 by Sue King
Looks like I am not the only one. My parcel has been tracked as "exported from UK" but nothing happens since last week. Compared to other carriers as UPS or Courier that I contacted recently, Parcel Force seems to be a very unreliable carrier. There are slight delays with the others as well due to Covid ans Brexit but nothing to do with PF. Its a real desaster...The only suggestion from customer service of Parcel Force is: "Any further enquiries would need to be made directly to Parcel Monkey by the sender -Sue..." Who is taking care of the service at the end of the day ?
15/01/21 by Pierre Obadia
Enter the size and weight another £50 is added on delivery Terrible Don’t use second party courier services
15/01/21 by Customer
Extra fees are a joke
15/01/21 by Customer
Pick up delays Courier the courier chosen through Parcel Monkey failed to pick up for four days. Although Parcel Monkey staff replied to me on live chat every consecutive day, they didn’t seem able to contact Courier or to make sure the parcel was actually picked up. Once collected three days late, the parcel was delivered to the other end of the UK in one day.
15/01/21 by Steve Burgess
I used Parcel Monkey because they were the cheapest, sent two parcels through Parcel force unfortunately one was damaged beyond repair. Parcel Monkey were very helpful and I was fully refunded, will definitely use them again
15/01/21 by MB Sear
Easy to use would use again????
15/01/21 by dean
Very easy very quick delivery etc and brilliantly priced thank you
15/01/21 by David Montgomery
There is a slight software glitch for new users. It gives you a temporary a/c to carry on but no chance of entering a password. So when you try to log in to finish you face a problem. However, use the brain and say youve forgotten password and all is well. Could fix this glitch, though.
15/01/21 by Mr William Rogers
Great reliable service
15/01/21 by S Ben
efficient, quick, good value for money. would reccommend!
15/01/21 by Ellie B
Excellent service, easy to post and delivered well within the expected time. Easy to track, would use again.
15/01/21 by Cathryn Kobayashi
Easy service , great rates
15/01/21 by DAVID TYACKE
Very easy, worked well, impressed.
Sent 21KG of stuff - collected one day delivered the next for around £14
15/01/21 by Pete (Nottingham)
Excellent service! I sent a parcel from the UK to the USA and it only took 4 days door to door! This compares with 5 weeks when relying on Royal Mail! Very competitively priced too.
15/01/21 by Matthew Eades
excellent service all round.Reasonable costing
15/01/21 by kanaiyalal ambalal jivabhai
Sent a parcel via PM. Arrived on time, everything went perfect. 5 Star will be using again
15/01/21 by Faz
Great service. Easy to complete the form and the chosen courier arrived the next day. Parcel delivered the next day. Very efficient. I will definitely use again and recommend (as they were to me).
15/01/21 by Simon B
Paid for 24hour delivery, lost my parcel containing 2 laptops but never bothered letting me know, left everything for me to chase and sort and haven’t refunded me. Avoid this company !
15/01/21 by Georgie bestwick
Parcel Monkey have repeatedly taken extra payments from my card weeks after I have paid for my postage and sent my parcel. The reason they give for this is that the parcel was scanned and weighed more than what I paid for, which is absolutely not the case. My parcels are quite large in size but never weigh more than 1KG, and I pay for up to 2KG - then later Parcel Monkey claim they weigh more than 5KG! Whatever methods they use to figure this weight out is ridiculous, I weigh it myself at home and then the post office checks the weight again - never more than 1KG. Wont be using this site again.
15/01/21 by Customer
Box arrived with contents damaged. Contacted parcel monkey, havent had any replies with regards to a claim
15/01/21 by Paul Kenny
Quick and easy service to use. Lots of choice on delivery services, insurance cover and overall costs.
15/01/21 by Melissa Hoo-Kemp
The site was easy to follow and cheaper than going to the post office but a week later I received an email saying the weight I gave was wrong and they charged my card!!! I have another parcel exactly the same and again I weighed it and the weight I gave was correct. Make sure you take a photo before sending.
15/01/21 by Ian Thornton
Excellent. Everything as expected
15/01/21 by Miss Leanne Hobbs
Very efficient and professional service.
15/01/21 by Pierre.
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
