We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,398 reviews.
Parcel Monkey was cheaper than other rivals using the same couriors, Highly recommend.
18/01/21 by FaTaLiiTYz
Courier didnt arrive on the day arranged for collection which was annoying and inconvenient. However customer care team were quick to resolve and arrange new collection date.
18/01/21 by Customer
good communication with the courier, efficient and reasonably priced service
18/01/21 by Bukky Odutayo
Thanks - parcel to Canada arrived and in a good time frame.
18/01/21 by S Clark
I have not recieved my parcel!!
18/01/21 by Customer
Very easy to use and give multiple choices for sending a parcel.
18/01/21 by David D
I use parcel monkey a lot, and with a variety of suggested courier forms.
Always good deals and excellent customer service should I need it.
Most times everything is spot on, although if there is a problem its resolved effectively. I look forward to using them again and you should too.
18/01/21 by Tristan Bryant
Have used a few times. The website is easy to navigate and I have always managed to find competitive prices for couriers.
18/01/21 by Mr William Thomas
Highly disappointed, paid for 24hours delivery service and its been over a week no delivery done neither can parcel be found- missing. I have contacted parcelforce in several occasion yet no head way. I do not recommend this service Leo
18/01/21 by Customer
Every thing went to plan
18/01/21 by Model rail Bob
Website is clear and easy to use. Prices have always been better or the same than going direct to any of the carriers with the advantage of being able to easily compare prices and features. I’ve used Parcel Monkey numerous times over the past 6 months and I’ve been happy to recommend them to others. So far, so good!
18/01/21 by Dean Prattent
Great parcel company
18/01/21 by Charles
Easy website and booking process. Good rate achieved. Driver arrived early for collection and delivered on time.
18/01/21 by Donna Harrison
Very easy to use this site. Prompt acceptance, easy to check cost and parcels collected promptly and delivered quicker than expected.
Will use again definitely!
18/01/21 by Simon B
Excellent service. Thank you!
18/01/21 by JANET MARY
The reason I have given low feedback is because my parcel hasn’t even arrived! This is the 2nd time I used parcel monkey and it took 5 days longer than I was quoted for my parcel to arrived and this time my parcel is lost and no one seems to be able to tell me why!!
18/01/21 by Jennifer Rae
So easy! Able to do everything at home, rather than have to queue in a busy Post Office environment. Once the labels were printed the parcel was taken to the Post office, scanned into their system and left. As promised the parcel was delivered on time, and we were able to track it all the way.
18/01/21 by Mrs.Baldry
Great as always
18/01/21 by Mr Colin Poulter
I chose my carrier after doing a price comparison on Parcel Monkey but when it came time to pay a few minutes later and having changed no details, the price had inexplicably gone up about £5 which was annoying and does not instil trust. Besides that, the process was good.
18/01/21 by Weiruk
My parcel didn’t arrived after 2 weeks of waiting. When I send the parcel you said is arriving in 2 working days. There are 2 weeks.... how can I give you other review than bad????
18/01/21 by Customer
Excellent service as always. Parcel arrived in less than 12 hours from home collection.
18/01/21 by Mrs Smith
Still waiting for my parcel...........
18/01/21 by Fuller Sarah
Service is very poor . they delivered a box full of parcels that supposed to be distributed by them to the customer by mistake . had to call them several times to fix this issue and no care from side at all . costed me a lot to sort their error and they never care about their customers even though I have a business account. they keep int. parcels with them then returned it to you and claimed as system error !! Unreliable at all.
18/01/21 by Customer
Always good.
18/01/21 by Jennifer Oughton
been using Parcel Monkey for years for both UK and Middle East deliveries, very competitive and being able to track the shipment is a great tool as well, highly recommended.
18/01/21 by Chris
Worked as it said it would, enabled me to send a Christmas present that contained alcohol and found me a courier who would do this and it was very quick and simple.
18/01/21 by customer
Charged extra by carrier even when their measurements are smaller than mine.Complete lack of support by Parcel Monkey despite repeated emails to explain the situation.All they say is photos of proof of size are necessary. I keep explaining Im being charged extra even though the carrier has measured my parcel as smaller than I booked (I always add a bit on to be safe) Customer service non existent when needed. I will use a different company next time.
18/01/21 by David Stone
Good price from Parcel Monkey and ParcelForce delivered quicker than expected.
18/01/21 by Nina Katt
cheapest, reliable, good communication and prompt collection & delivery.
5 stars all round
18/01/21 by Malcolm Martin
Quick and easy service
18/01/21 by Sue
Perfect service.
18/01/21 by Customer
The parcel arrived quite late which is quite unfortunate.
17/01/21 by Customer
Friendly browser with choice of courier service as per budget.
17/01/21 by Narinder
Quick and easy to use, good pricing, convenient to see all available options in one place
17/01/21 by Ms Indre
Quick and easy to book and at good prices. Will be using again.
17/01/21 by Mrs Banning
Best service @ reasonable price.
17/01/21 by Hiteshkumar Raichura
After 6 days the parcel still has not left the country, this is the second parcel mishandled by your contracted courier. When is my parcel being delivered. Not happy with this service.
17/01/21 by David McCormack
Failed to arrange pick up the following day- blamed the courier but I was unable to contact the courier... would not use on the future- will go direct to courier
17/01/21 by Rachel Morris
The parcel wasn’t lifted, there was no contact made and this company is an absolute joke
17/01/21 by Customer
3rd time Ive used the company now and its really easy to use and an excellent service.
17/01/21 by john white
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