We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,651 reviews.
All good, thank you
25/01/21 by Customer
Parcel Monkey offered a service with Parcel Force which was described as International Priority but in fact they booked my parcel on the cheaper and slower EuroEconomy. This was confirmed by Parcel Force several times. Its been 2 weeks now and there is no news of when it will be delivered. Parcel Monkey has been unable to offer any information. Both companies have proved to be useless. I will not use either of them again.
25/01/21 by John, Cambridge.
Best price available and my item got there 1 day early.
25/01/21 by Customer
Great, straight forward and very quick international shipping!! Great on prices too!
25/01/21 by Demi H
Nothing to say apart from great service. No hassle. Thank you
25/01/21 by Janet Haydon
Thanks, all my parcels was collected and delivered
25/01/21 by kehinde macleod
The process was simple and parcel collected the next day so very smooth. It was delivered to its receipiant in the time stated and I was kept updated throughout the process which was great. However the parcel was delivered with a hole in which was disappointing. Otherwise very good service.
25/01/21 by customer
Great service, delivery was fast and secure.
25/01/21 by Customer
Great service
25/01/21 by CustomerRichard Harris
Another trouble free delivery
25/01/21 by Mourne Militaria
Still having to deal with there ridiculous communication breakdown … dont bother unless you have 2 months to chase a query. This company are an absolute joke, the parcel was picked up late, then not delivered to the correct location! Other peoples data had been shared with me to see if that was my order, but it wasnt. I then asked where by parcel was, to get a picture of a box in an empty van, not exactly the location it should have been in 1 month after dispatch and how do i know it was mine. I had 2 parcels and this was only showing one. This was all before Christmas for a bed that I wanted to gain the refund off, so not only have I lost the payment for that because it never got returned to the correct place. It is now the end of Jan and I am sleeping on a mattress on the floor, with over £500 lost. I just wanted my refund back and they have now said, raise a new ticket with another email address which they now cant link internally. Despite the order number being quoted on both tickets, what is it. I was recommended this company and have fed back to avoid such disappointment, should further customers be advised to use this service. its stress and a great loss. I lost my brother this month, why am i having to update a 7 day ticket every other day, 2 months later. I dont need this STRESS, just refund me the amount I paid. SIMPLE!! i dont like doing reviews but have had no choice. I even said I dont and to give the option of fixing this but no. you clearly prefer the hard way of working
25/01/21 by KP
No problems at all
25/01/21 by Martin
Fabulous. Tracked and swift x
25/01/21 by Emma Standerline
Simply issue: I booked one parcel to shipping mainland UK. (ParcelForce) via ParcelMonkey. (11/2020) ParcelForce damaged it. I had Cover insurance. 10th of January ParcelMonkey offer me £60. Parcel monkey said they transfered the money! But they havent!
25/01/21 by Thomas A
First time user. I had a heavy parcel to send and so thought I would see which carrier would be the cheapest and most secure. I was happy with the choice of carriers given on Parcel Monkey. The booking system was clear and easy and the parcel was collected from my door and delivered on time at a reasonable price. I will use this service again when I next have a heavy or larger parcel to send.
25/01/21 by Alicia
Great service.
Pick the company from the website. Paid.
Parcel pick up and delived as stated.
25/01/21 by Robin Hamilton
Appalling doesnt even begin to describe the service as their was none. No one picked up the parcel but the receiving party was already emailed to track the parcel After waiting 2 days, I contacted parcel monkey again who issued a new label and promised it would be collected- waited from Friday to Monday and parcel still in the hospital not collected. So asking for excellent feedback is a bit cheeky. The parcel now has to be destroyed as there were samples for diabetic people.
25/01/21 by Dr Irani
After11 days, my parcel has not left the UK and the Tracking History is incomprehensible Allowing for Brexit and Covid, some information about what is happening hasn’t been forthcoming. So it’s difficult to review a service I have in no way yet received
25/01/21 by Helen
I do not normally post reviews, but on this occasion …. I booked a parcel delivery service to the Netherlands on 13th December 2020, using Parcel Monkey. It was to go via Parcelforce, so I printed the label and posted it at my local Post Office the same day. In passing, the parcel contained Christmas presents for my son and his wife, and my grandson. I followed the tracking, and it reached the delivery depot on 16th Dec 2020, and went out for delivery the following day. It was never delivered and seems to have been bouncing around the GLS, Netherlands delivery depot ever since. I have messaged Parcel Money on numerous occasions, and they always say they are waiting on an update from GLS. I can track the parcel myself, so they could do so just as easily. Only messaging is available, they won’t take calls by phone. It is now 25th January, a full month after Christmas, so my guess is that the parcel is lost or damaged. Even if it isn’t, it’s more than a tad late for Christmas. Over the past 2 or 3 weeks, I have also repeatedly told Parcel Monkey I wish to reclaim my postage and £60 compensation, which was what the parcel was insured for. They have never responded to my request, just say they’re waiting for an update. I’ve asked how long they expect me to wait, and they never give me an answer. I’ve said I want to escalate the situation, but they don’t respond. I’ve written to them, but have had no response. All I can say is the Parcel Monkey is the right name – I’d have no less success in resolving the problem if I was talking to a monkey !! I would, therefore, strongly advise against using Parcel Monkey. If anything goes wrong, they won’t take any responsibility, and they wont es;ond when you say you want to make a claim.
25/01/21 by John Harrop
Brilliant service. Will definitely use again....an again. Thank you parcel monkey ????????
25/01/21 by cyndy fraser
Shipment booked on Monday, collected on Tuesday and delivered on Wednesday, all at a really good price. Tracking information was excellent, with both me and the recipient being updated regularly by email and text. Will definitely use again.
25/01/21 by Leslie Rogers
Value good communication and service
25/01/21 by Customer Zoe
Booked parcel monkey to collect an item they did not send me conformation or a label spoke to parcel force and they said I had to go back to parcel monkey how when there is no actual person.... Descraceful service in the end booked with hermes plus it was cheaper with them
25/01/21 by Customer
Just as easy as using the Royal Mail but a lot cheaper. Easy to book online and drop off at the post office. Parcel arrived in two days with no problems.
25/01/21 by Ed
fast efficient service only thing tracking not update after it left uk
25/01/21 by Customer
I find Parcel Monkey UK excellent! Such a great way of finding optimum way to send parcels or even bulky itemsmin the mostbefficent and cost effective way. I have already recommened Parcel Monkey to friends and family - a great find!
25/01/21 by Libby
Very good service. Process worked well.
25/01/21 by Mr Robert West
Excellent service as usual
25/01/21 by JP Tait
The service was fantastic, however the price increase was way too much.
25/01/21 by Nick Jackson
the monkey did a good job, well done monkey.
25/01/21 by Customer
Good service
25/01/21 by MR FRASER MCCLUSKEY
I have used Interparcel previously and had such a bad experience with an incompetent carrier they used that I was wary of using a third party carrier again but fortunately they were very efficient as they used a reputable courier in Parcel Force so I am able to recommend them
25/01/21 by Andrew Gibbons
System worked well, eveything on time
25/01/21 by Richard Woollacott
Addressee has not received my return even though it was sent special delivery and item was insured to fill value. Not sure was received at correct address?!
25/01/21 by S McLaughlin
Really useful service and all worked really smoothly. I will definitely use again
25/01/21 by Mr Lloyd
Fantastic! Easy to book and great updates on timings for collection and delivery.
25/01/21 by H Davies
Booked a parcel via Parcel Force and was led to believe it would take 2 days to reach Ireland. It was complicated by the need to complete custom declaration. Staff at post office were great in assisting when dropped off. A week later it’s sitting at ‘International Hub’ and has been for 5 days! Not great service to be honest. It’s a gift for a new baby, hope he gets it before he starts school! Sent a package to my grandson in Spain before Christmas and could not fault service, arrived in 4 days. Sometime not right here even with COVID-19 delays?
25/01/21 by Neil MacGowan
Easy to use and very efficient.
25/01/21 by Mrs Sue HYDE
Picked up on time, delivered quickly, worth every penny.
25/01/21 by Frank
Use this service at least once a month never any problems
25/01/21 by Customer
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