We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,653 reviews.
What an awful experience. My first time at using a courier service, the company will not call you they will only speak through email or chat, this is not suitable for everyone some people prefer to speak on the phone or it is just more suitable. This company insisted on having the label printed even though I informed them I do not have a printer but they continued to insist so I drove a ridiculous amount to have someone print this for me just a day after being in hospital with an injury. The following day the courier turns up with there own printed sticky label. I mentioned what Parcel Monkey had said and they looked confused and stated they have there own. Parcel Monkey dictated and the information they provided was Wrong. Would I use again? No Would I recommend? No
19/01/21 by Paul Cox
BEWARE!!! I’ve used ParcelMonkey before and was satisfied with the service. Slick user interface, good prices, etc. That said, having sent an important parcel of documents with them in January 2021 has been a dismal failure. I sent it 2 day priority. It has now been nearly 2 weeks and no package delivered. I could blame the carrier, but I bought the service through ParcelMonkey with a guarantee of 2-day delivery, no warning that things could be significantly delayed (likely due to Brexit chaos - thanks Brexiteers and incompetent transition managers...) and extremely ineffective (although quite friendly) chat support. Really kicking myself for not going directly with FedEx, UPS or Courier. Next time...
19/01/21 by MK
Unfortunately I am still waiting for my parcel to be collected. 4 seperate emails from Courier confirming collection but not collected.
19/01/21 by Gareth Thomas
job was done at a Very good price
nice and simple
19/01/21 by J Ritchie
This is the second time I’ve used Parcel Monkey and had excellent service on both occasions. Good price and service, printed the label off myself and simply took into my local post office. Would definitely use again.
19/01/21 by GazzaB
Very efficient and satisfactory service
19/01/21 by Ellah
After completing an on-line customs declaration for EU shipping the parcel was returned to me the next day for me to complete the details again on a paper customs form, so delaying the process by 24 hours, I only used your service for the on line customs declaration service
19/01/21 by john shurmer
So easy to use, with loads of options and some great prices. Cant really ask for more!
19/01/21 by Neil Pendrey
Got parcel to haulier as promised .would use again.
19/01/21 by John Rowntree
The first part of the process was fine but 7 days later and counting my parcel is still not received.
19/01/21 by Customer
Straightforward,efficient and reliable.
Happy to continue using Parcel Monkey uk
19/01/21 by kate
Not had any updates regarding this delivery to a valued customer. Having just checked tracking it looks like the parcel is on its way back to us. I have received no updates regarding this delivery or been advised of any issues so not sure what has happened. It could be due to Brexit.
19/01/21 by Jo
Collection and delivery all on time and as requested. Couldn’t fault the service.
19/01/21 by D Cook
Great smooth service, no delays and no issues will defo use again
19/01/21 by Mike G
Delivered on time, undamaged, and with a smile and a wave.
19/01/21 by Teresa Francis
Very easy to Use, and Extremely helpful in finding the most cost effective way to send my parcel.
19/01/21 by Customer Tony Kenny.
My delivery didn’t arrive, it was sent back after a week and only after I contacted support to find out where it was as there was still no tracking info They said it was due to covid which is fine but why not tell me when they could not deliver it .. why let it sit in a warehouse fir a week ? It was DPD which is always a struggle in any case
19/01/21 by Customer
A very useful service that is easy to use; clearly laid out options - parcel to be collected/parcel dropped off etc. and all the prices for various companies. I chose a company, filled in the details of collection point and delivery address, and then was disappointed to find "that one of the addresses could not be covered" by that chosen company. But the data (of address and contact details) were all still there when I went back to select another courier.
19/01/21 by Portnellan Farm LLP
Great service and price
19/01/21 by KK
Quick and easy to book a parcel collection. Cheapest prices I could find on the internet for sending large/heavy parcels. Definitely will continue sending my large parcels through parcel monkey.
19/01/21 by Customer
Great price. Excellent service. Well done.
19/01/21 by Wendy Hobson
First time user and i found it easy to use and totally reliable picked up and delivered approx 350 miles in less than 21 hours for a very reasonable price indeed. Will defiantly use again.
18/01/21 by Patrick Nolan
Picked up on time, delivered on time. Easy booking process. Easy to use website. Id recommend Parcel Monkey to anyone. Keep it up!
18/01/21 by traveller
Batter than direct with the couriers
18/01/21 by Victor
Cheap but efficient service, with the knowledge that although booked through Parcel Monkey, your package is being delivered via your choice of courier, included trusted brands. Picked up on time, delivered on time. The only issue I had was a query as to what was happening with parcels delivered abroad during Christmas as they were taking much longer than usual. Although this was due to issues including the Christmas rush, Covid staffing and Brexit uncertainty, Parcel Monkey replied promptly, chased up the courier company and kept me updated, as well as providing contact details if I wanted further info. In contrast, another courier company I no longer use made it incredibly difficult to get in touch with them by making contact details (for a human being) almost impossible to find on their site, instead directing me constantly to AI customer service, and when I did eventually speak to a human, I was basically told my parcel "might or might not turn up, who knows". Would highly recommend Parcel Monkey.
18/01/21 by Gerard Donaghy
My parcel was collected quickly and I was able to track its safe delivery.
18/01/21 by Mrs Julie Ridsdale
The despatch description as Doddle, Morrisons was misleading. Needed to go to Customer Services at Morrisons.
Otherwise 1st.class parcel arrived on time, thanks.
18/01/21 by Dave P
quick and easy to use ....
18/01/21 by Chris
I havent still received my refund from Amazon. Clearly this organisation does not deliver items they way they advertise to.
18/01/21 by NAZIA
Sometimes you just want what you ask for and this process delivered on that (pun not intentional)
18/01/21 by Stuart
Great for a comparison just a potty Hermes not shown too
18/01/21 by Natalie
Easy and straightforward process. Great value. Would definitely use again. 5 stars
18/01/21 by Robert Fraser
I was very happy with the service and price and my shipment arrived on time and I received notification to say it had arrived safely
18/01/21 by melanie henry
First, the price doubled for the service as I went through the on-line booking with no explanation. Then the courier turned up a day late despite paying for an overnight service, finally delivering after three more days. Then, despite very clear instructions as to how to handle the package, which was large and heavy, it was delivered very badly damaged, in such a state that it could only have been done deliberately. Second high value item that has been trashed in a week. Just dont bother with this lot, they are useless.
18/01/21 by Tony
The service worked extremely well.
18/01/21 by W G, Beckett & Graham
Straightforward service. Parcel arrived safely. Good price. Would recommend.
18/01/21 by Walladean
Opted for the cheapest courier collection service to send parcels, which was seemingly DHL. With VAT and entering the value of the goods the cost quickly went up. Courier collected 20 minutes ahead of the time window given, in a plain grey van, but I didn’t get a collection receipt as paper receipts no longer given and there was no email acknowledgment from the scanned parcels. I was worried I’d been scammed until the parcels were delivered the next day! I had no tracking numbers given, only Parcel Monkey’s order reference, which didn’t help and I couldn’t reach DHL by phone, only email enquiry service with a 2-3 day reply. Not a stress-free experience!
18/01/21 by Nad
Very easy and straightforward to use. Price comparison and services included in shipment easy to read and understand. Smooth execution once courier was chosen (labelling of parcel and pick up, as well as, tracking updates until parcel delivered). I will definitely use again.
18/01/21 by Mia
Good service, easy to use, reasonable price for service and any extra insurance needed.
18/01/21 by Robin Bastable
Horrible service. Parcel never arrived. The communication was horrible with the company. I kept explaining to everyone on chat the situation and they were just giving a template answer. Please do not use this service. It is a scam
18/01/21 by Alen
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