We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,659 reviews.
Great service, cant complain
11/01/21 by Kevin Maguire
No collection on day promised despite us chasing when the expected time slot was missed and aussrance that collection would still take place. Then couldn’t rearrange for the following day as too short notice so my clients package ended up been 3 days late.
11/01/21 by Customer
value for money, clear and parcels arrived at there destination
11/01/21 by Hannah
Just perfect
11/01/21 by Anthony
Excellent service, efficient, speedy, would recommend unreservedly.
11/01/21 by Customer
Efficient and courteous
11/01/21 by Shirley Russell
Easy to use, collected on time and delivered the next day - perfect
11/01/21 by Customer
My huge parcel wrapped in paper and plastic arrived in perfect condition and the chap who delivered it was friendly and smiley despite its 10 kilo weight.
11/01/21 by Customer
Great company! Prices are very competitive. You would be “bananas “if you went else where!!!
11/01/21 by john don
Have used Parcel Monkey a few times and it always pays off. You can choose the delivery company base on your needs and price offered. This time was no exception. All went well, the parcel was 1 day late, but during these COVID times, that was OK. I highly recommend using Parcel Monkey for all your parcel needs. domestic of business.
11/01/21 by Ian Thomson
Used them before, will use them again, just all works well and takes the hassle out of finding competitively priced couriers
11/01/21 by N Ashley
Excellent service and helped keep delivery costs down.
11/01/21 by Morgan Denyer
Brilliant thank you very easy to use and parcel arrived safely
11/01/21 by Kathryn Bull
Fast and very efficient great service
11/01/21 by Customer
Very easy service and price
11/01/21 by Danno
I was a bit dubious as I havent used them before., but there was no need to worry, delivered within 24 hours without a problem. Will definitely use again!
11/01/21 by Dave Wool
Excellent service up until now cannot fault them.
11/01/21 by Samsaldiamond
Used for the first time. Found the site very easy to use, and the courier arrived as arranged.
All hassle free
11/01/21 by Mr & Mrs Culshaw
There should option of zero star and thats what you should get. My parcel ripped open cos left in rain. All content inside wet and ruined. That package was gifts for my family. Courier taking forever to resolve
10/01/21 by Customer
Parcel arrived in good order with all contents intact , so we’ll handled. Next day delivery took two days, (Belfast to Edinburgh) well done during Covid crisis and the Brexit transport transition. So definitely recommend ????
10/01/21 by John from Belfast
Did not collect parcel, I contacted them daily for a week and was constantly assured parcel would be collected next day, which actutlly never happened and I ended up going with another courier. Customer service represerntatives were rude, condescending, told lies and straight up blamed me for the problem! PM only have a mail in complaints procedure, so I wrote a complaint and sent it by snail mail for the first time in about 10 years. Guess what, i never received a response and they never received my business again.
10/01/21 by 4idan
Always efficient and easy to use.
10/01/21 by Steph from Oxford
Very good service. Easy to access, easy to use. Good price and effecient.
10/01/21 by David Parham
First time Ive used Parcel Monkey and am very happy ! Would highly recommend !
10/01/21 by Customer
2 parcels, 2seperate occasions, delivered next day as promised. One dropped at post office and one collected. Perfect service
10/01/21 by Karen Shepherd
Easy and quick. Will use them again.
10/01/21 by Customer
Great price comparison site. Saves you money and easy to see best services at a glance. Ive used a lot. Only hard thing is sometimes understanding necessary paperwork for sending parcels overseas.
10/01/21 by C. Fraser
very good service,very good price
10/01/21 by darek
This was the first time I used you- it was easy to use and parcel arrived on time in Scotland.
10/01/21 by Tony
Excellent - from sleepy Dorset to the Sahara Desert in 5 days!
10/01/21 by Mr George Martin
Excellent value, great service
10/01/21 by customer
Was impressed with ease of process and delivery timescales
10/01/21 by LORNA BROWN
Easy to use website and choose best service and price.
10/01/21 by holly Padfield-Paine
Always first class and the best price. I send lots of large parcels and have never had an issue or problem
10/01/21 by Jayne Marsh
Never used Parcel Monkey before and could not fault the whole process from online booking to delivery of our parcel hence 5 stars. The online booking was very straightforward, our parcel was dropped off at the local post office and within 24 hours had arrived at its destination in the same condition as when it left us. Would not hesitate to use Parcel Monkey again. Excellent service and value for money.
10/01/21 by Robert Metcalfe
Very reliable service ,used quite a few times , payed extra to have delivery at
10.30 next day arrived at 11.30 instead , that was due to parcel force
10/01/21 by Sharron ferguson
Fantastic and I will use again
10/01/21 by alex
As usual with Parcel Monkey my international parcel got delivered in good time thanks
10/01/21 by Malcolm Gifford
Good and the cheapest
10/01/21 by Customer
I have recently started to use, and have to say i encountered no problems at all. Not that i was expecting to. Excellent service.
10/01/21 by Christopher Godwin
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