We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Great service, collected as promised & delivered the next day without any issues.
04/01/21 by Customer Steve
Terrible service. I shipped this to Italy 8 days before Christmas. It arrived in Italy but was sat in the BRT (local Italian courier company) depot and no one bothered to move it for two weeks or update the tracking until I chases this on 30th Dec. Very disorganised and disappointed. No option to call the courier or live chat. I wrote a message on the dashboard and have had no reply even after Several days. Terrible service. Avoid wherever possible
04/01/21 by Sarah
Love Parcelmonkey! Always cheaper than going direct and yet the same service. Very quick in getting tracking and label information too. Can’t fault them!
04/01/21 by Annette
Paid for next day delivery service - collection 30th December, delivery 31st December. Parcel was collected on the 30th, but not delivered until 4th January. Very disappointing.
04/01/21 by Customer
1st class service
04/01/21 by 55brison
Excellent service
04/01/21 by Customer
Made the whole exercise very simple.
04/01/21 by patrick Moroney
A parcel of Christmas gifts was delivered by a concerned motorist who found it, damaged, by the side of the A4169. This is after the courier partner, DX, told us that it could not be delivered as the property could not be reached, and that the package was in their warehouse awaiting redelivery. Weve not been contacted about a refund or an insurance claim as Parcel Monkey promised, and the link to review our experience was not sent through to us as it standard (do they only want reviews from customers who havent complained?). PM either needs to partner with better couriers or step up more effectively when problems arise.
04/01/21 by Rich
Collected and delivered as promised and on time.
04/01/21 by Mrs enslin
An easy to use site to make comparison and find the best option for posting.
04/01/21 by Customer
Fantastic well priced next day service! Wish I’d found you before now!
04/01/21 by Mr and Mrs Ford
Never ever would I use this company again and hope people take note,my parcel was paid and I paid the insurance aswell my parcel has not been delivered to we’re it should have been , I have been trying to get hold of someone to help me and when they did they said I need to paid agin for my parcel to be returned to me so I paid it still no parcel and a lady from Devon has got in contact with my sister in Ireland to say she has my stuff I’m so disgusted with this company and still nobody has got back to me
04/01/21 by Sibeal mcauley
First time using & pretty good ! Arrived swiftly & price was great !
04/01/21 by Sarah Turton
All excellent -straightforward and efficient
04/01/21 by Carol Bell
Very good service and no damage to parcel
04/01/21 by mr geoffrey roach
Great price and DHL bang on time for collection and next day delivery. Could not ask for more or better.
04/01/21 by Allan Baker Customer
The DHL / very kind man who picked up my parcel was so helpful and my parcel was delievered on time and in good order!
Thanks very much!
04/01/21 by Ruth Robinson
never emailed the postage label for printing after multiple requests so after a few days had no other choice but to use another provider and now parcel monkey are not responding to my refund request!! Never again, avoid avoid avoid!
04/01/21 by Becca Nevib
So convenient, and easy to use.
Im never queueing in the post office again!
04/01/21 by Katherine Morrison
works well - regular user.
04/01/21 by Tony
Always competitive with pricing especially so with larger parcels that I send.
Easy to navigate website and delivery bar codes are sent usually within a few minutes.
All in all an excellent service but could do with a signed for on receipt option which I have not yet found offered by any of the couriers.
04/01/21 by Lewis
Excellent service with package delivered the next day.
04/01/21 by Norrie Erwin
very good service
04/01/21 by yinyin.ma
Seriously, City Sprint has never disappointed me.
04/01/21 by Customer
Parcel collected and delivered on time. Great service using Parcelforce and nearly half the price of using the exact same Parcelforce service directly on their website. Extremely pleased and wouldnt hesitate to use again.
04/01/21 by Mr David Chapman
All ok parcel arrived safely and on time.
04/01/21 by Satisfied Customer
The parcel was not collected and we were not notified. I was unable to contact you to advise you of this by phone or email. We ended up sending the parcels by Royal Mail. I wont be using the service again.
04/01/21 by Customer
Great service !
04/01/21 by New Customer
Always good on price, always prompt to collect and deliver. Highly recommend.
04/01/21 by Customer
v good service
04/01/21 by Customer
They do what they say and provide a good swift service at reasonable prices
04/01/21 by Graham Stone
Parcel Monkey website was brilliant and clear to use. Email correspondence was efficient and effective, thank you. Labels easy to print out and parcels were booked to be collected on the 30th. This part all worked brilliantly. I paid for next day delivery. The postie came ready to collect and we stuck 24 hour delivery on each parcel together. All parcels were in new packaging clearly marked with Parcel Monkey labels firmly affixed. They should have been delivered on 31 December. According to parcel force tracking they are still being processed.... today is the 4 Jan. So although not strictly Parcel Monkeys fault the whole experience has made me feel let down and disappointed. They were 40th birthday presents and late Christmas presents to my family. Parcel force just stick up the same convoluted message each day about volumes of parcels. It is impossible to get a specific update on my own parcels for which I paid well over £40 in delivery. Forgivable if it had been one or two days late but now..... what was the point of paying premium for next day - if there is this much back log they it shouldn’t have been an available option when I booked it.
04/01/21 by E. Arbuthnott
all good, slightly late (a couple of days) but to be expected with all covid and xmas
04/01/21 by Elisabetta
Great service, very happy I would recommend to anyone want good delivered promptly and at good value.
04/01/21 by Customer
Have used Parcel Monkey for a while now and most of the time have been pleased, however have just received an extra charge for a parcel which was raised because they reckon that the volumetric weight was a lot larger than the actual weight, considering the item was a lump of zinc ( a very heavy metal ) this has got to be incorrect. Use this service with care.
04/01/21 by Customer
Great service. Didnt realise how easy it was.
04/01/21 by Glenn
Some of the content of one of the box was damaged due to not being secured by myself. Delivery was prompt and on time on both end. Very friendly delivery driver. Friendly and professional customer service agent. No complaint.
04/01/21 by Shocks
Super easy, super quick, very good price.
04/01/21 by Jeroen
WHAT A JOKE ~ Parcel Not Collected on the date arranged ~ Nothing on trace website just blank screen ~ Impossible to contact anybody ~ Customer service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
04/01/21 by Cliff
Quick & Easy to use, pricing reasonable
04/01/21 by GPL SPECIALIST VENTILATION SERVICES LTD
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