We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,656 reviews.
Perfect service.
11/01/21 by Ambereen
Great service,Ill use again
11/01/21 by Gail
I love Parcel Monkey and have numerous positive experiences with them. On this occasion, can’t really review, as up to this moment of typing, this current package has yet to be delivered in the USA. Not sure if it’s Covid or Brexit or the under funding of US postal services under Mr Trumps presidency; but parcel has yet to arrive at its destination.
Is a little disappointing in this instance, as previous experiences have been great. I am living in hope of delivery soon, so would be grateful if you would ask me again about my experiences some time soon.
11/01/21 by Cheryl Bell
I use parcel monkey regularly as they provide a good service and allow me to choose best courier. However, this time I chose DHL, courier was confirmed according to Parcel Monkey. DHL didn’t turn up on stated day, no communication from them. Contacted PM they rearranged with much apology for next day. DHL advised by text and email pick up time, no show again, contacted PM they rearranged for next day when it was picked up. Lots of positive help from on line chat. DHL redeemed themselves by delivering next day which was a Saturday.
11/01/21 by ECB
A faultless service from all involved, no qualms in recommending both ParcelMonkey and DHL.
11/01/21 by Clive Barker
Very easy to use the website to arrange the collection of my package. The driver was on time, polite and courteous. A very enjoyable experience
11/01/21 by Steve Ling
Quick and easy to use web site. Item was collected and delivered as promised.
11/01/21 by James H
Good speedy efficient service.
11/01/21 by Cheryl
Clear, easy to use.
Parcel delivered to very happy recipients!
11/01/21 by Mary
First class service. Always faultless.
11/01/21 by Ciaran O'Hara
Was trying to return a dog kennel to Amazon via Hermes - Hermes continually failed to turn up for the pick-up. In the end Amazon asked me to arrange a pick-up using Parcel Monkey UK who employed Royal Mail to pick up my box with no problem at all.
I honestly despair with Hermes it is the worst service Ive ever come across & my heart sinks when I order something and see that theyre using Hermes to deliver my parcel...as it never comes.
I now have the inconvenience of claiming back my postage to Parcel Monkey UK from Amazon...but heigh ho...as long as Hermes are still in business...
11/01/21 by Mrs. Denise Day
Quick and easy to get around the site. reliable service, recommended.
11/01/21 by Persilla
Excellent service posted(picked up) and delivered within 24hrs
11/01/21 by Spencer Humphrey
Easy to sort out. The driver was helpful.
11/01/21 by Chetan Modessa
I booked 2 parcels for delivery from the south coast to Glasgow. I dropped them off on the Wednesday 30th December and was not really expecting them to be delivered until the following week...but they were delivered on Saturday 2nd January. Given the time of year and weather conditions, I was very pleased with this service.
11/01/21 by S.Quinn
Cost effective insured postage
11/01/21 by Len_0onx
Always an easy and well priced service
11/01/21 by M Clark
Great service as usual.
11/01/21 by customer John
Excellent service, would highly recommend
11/01/21 by Denise
Great service with a tracked prompt delivery.
11/01/21 by Customer Adrian Thomas
The system worked exactly as it said it would. I selected the delivery service nearest to my wishes. The parcel was collected when stated by the service selected by me and was delivered to the correct address on the date selected.
11/01/21 by P from Wiltshire
Easy to use and saved me money. Well pleased.
11/01/21 by Molly Hare
Fast and efficient service. Friendly and helpful couriers on both sides. Would use again.
11/01/21 by Ms O
Excellent service Northern Ireland to Newcastle upon Tyne, great tracking system, parcel arrived very quickly, would highly recommend using this service again
11/01/21 by ROSS WELLER
Prompt pick up & delivery - arrived in excellent condition. Thank you!
11/01/21 by Customer
This was my second time using Parcel Monkey as I was very impressed first time around. Wouldn’t hesitate to use again and recommend. First class service and easy website to manoeuvre.
11/01/21 by Isobel
Excellent service. Easy to track. Arrived in Australia in less than a week. Recipient was contacted by phone prior to delivery. I will use this service in the future mainly because it was so efficient but also because it was almost half the cost of using my local postal service.
11/01/21 by Susan
Quick quote, competitive , no nonsense middle man
11/01/21 by Bob Lilley
Fast, easy, best prices and excellent service by the delivery company
11/01/21 by Philip
Cheap and efficient.
Parcelforce left Southampton on Tuesday and by Wednesday midday the parcel was already at its destination.
Thanks
L.
11/01/21 by Ludovico Ausiello
Straightforward to use. Reliable throughout
11/01/21 by lucy mcnally
Parcel posted to poland November 27th never arrived although both sender and recipient contlact no. are displayed on label messaged them constantly since December. They said parcel was being returned They are now not responding to messages
11/01/21 by Valerie
Posted a parcel from the UK to Italy. The courier said there was a problem with the address and it had to be corrected by the sender, we contacted them to correct the address and they said thank you it would be delivered (all via messages of course as there is no phone number). Tracking says its in the warehouse ready for delivery, but this has been going on for weeks. We have been told to contact the courier ourselves but when we finally manage to get through the courier tells us the sender (parcel monkey) has to contact them. I will NEVER USE PARCEL MONKEY AGAIN. It isnt cheap and we insured the parcel. Yet there seems to be no way to make a claim without receipts for everything in the box (if the things were new, we would have ordered them from the seller instead of using this rip-off service). Ridiculous. I suggest anyone intending to post a package uses couriers directly rather than going through this service.
11/01/21 by Cait
Service was pretty good but DHL were 1 day late on pick up
11/01/21 by james Brown
Did what I wanted them to do
11/01/21 by Alan
I have used parcel monkey quite a lot and have been pleased with service every time.
11/01/21 by Puddlesplasher
Great service
11/01/21 by mike Laycock
Great service, cant complain
11/01/21 by Kevin Maguire
No collection on day promised despite us chasing when the expected time slot was missed and aussrance that collection would still take place. Then couldn’t rearrange for the following day as too short notice so my clients package ended up been 3 days late.
11/01/21 by Customer
value for money, clear and parcels arrived at there destination
11/01/21 by Hannah
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