We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Service is okay but they do not have a contact telephone number.
03/01/21 by Raymond
Very good value service. Parcel collected and delivered as promised
03/01/21 by B Westby
This is the 3rd time we have used this service 2 for uk parcels and one to an EU country. One issue remains that the person/s at Bridle Road Croydon signed themselves (illiterate yobs) signed themselves as XP1. not very clever. I hope it wasnt the driver!
03/01/21 by Homebuyereastsussex
Excellent website.Clearly shown delivery options and costs.
03/01/21 by Norm
First time using Parcel Monkey. Christmas was cancelled, so I had to send parcels in a big box, which got there safely. Thank you.
03/01/21 by Ms Monaghan
Very happy with service. Parcelforce picked up parcel and delivered within 24hours. Much cheaper than going direct.
03/01/21 by mickey
Unfortunatly my parcel was returned to me. I have recieved no explanation or refund dispite several inquiries. This was my second time useing Parcel Monkey and this is such a shame as the first time went so well.
03/01/21 by Andy
No complaints, good price and delivered quickly with no hassle
03/01/21 by Customer
Struggled to find a service to send champagne
Very reasonably priced and great service ????
03/01/21 by Did exactly what they promised
Very easy to book and good price. The pick up was on time and delivered promptly. Would definitely recommend and use again.
03/01/21 by Kay
Very good service and easy to use.
03/01/21 by Customer
Excellent next day pick-up/delivery in busy period just before Xmas.
03/01/21 by Andrew Scott
Reliable service. Easy to use website. Very competitive prices and saves time not having to shop around.
03/01/21 by Tony Grech-Smith
Very cost effective. Parcel arrived in good time given the Xmas rush and Covid delays.
03/01/21 by Gabriel Nelson
Excellent! Beyond my expectations.
03/01/21 by Atsushi Fujii
Excellent service would recommend to all
03/01/21 by ian
Its all good and very fast to obtain a qiote. The pain is to retrieve that quote once approved.
03/01/21 by Customer A
Parcel still has not been picked up two weeks after purchasing. No reply to my email as yet, the 7 day ticket is up!
03/01/21 by Luke Verity
The item was supposed to be next day for delivery on 31st Dec. It still hasnt arrived! Notes on tracking say unable to deliver yet they didnt try. Customer services however were great
03/01/21 by Customer
Clear instructions and advice on how to send multi parcels. Offering a wide range of couriers and prices.
03/01/21 by Mrs Cooper
Amazing service, parcels always get there on time and prices are unbeatable. Its just a shame the DX courier driver always leaves the gate open and dogs have got out onto the road twice now.
03/01/21 by Customer
Excellent service, even at the very busiest time before Christmas. Easy to navigate.
03/01/21 by LPD
As perfect as it gets. Supaspeedy ,on time collection. Very professional throughout the whole process. Full marks!
03/01/21 by Customer
Saves a lot of faff when you have a parcel to send. Was especially useful at Christmas.
03/01/21 by Customer
I’m a massive fan of parcel monkey. First used the site to send a huge parcel to family in France that would have cost a fortune through Royal Mail. I’ve since used them for all my Christmas deliveries including servers large boxes sent last minute following the tier 4 announcement. Fantastic service which I’d highly recommend! If I had one tiny piece of feedback I would ask that parcel monkey do something to help you distinguish which label is for which parcel once they’re printed - I had several all going to the same address but all different weights / postage costs. I was only able to figure out which was which by checking back on my receipt to see how much insurance I had included. So something that would make it easier to tell which parcel went with which label would be great :-)
03/01/21 by Customer
Perfect, especially at this very busy time with Christmas and Covid - delighted to have such a great service available.
02/01/21 by Grant Coghill
Delivery was more than twice the time advertised I know it was Christmas time so they should have altered their delivery times to take this into account.
02/01/21 by yvoyvo
Absolutely disgusting; spent £56 on sending a 5kg parcel to Canada before Christmas via Parcelforce - got an email yesterday to say my card had been charged a further £86 as the parcel had a volumetric weight of 26 kg!!! The Canadian recipient has sent me a photo proving the parcel was only 5kg - sadly Parcel Monkey believe Parcelforce rather than their customer.
02/01/21 by Caroline
Easy access accessible through web site
Everything went smooth. Tracking process was easy.
02/01/21 by Maya
Always happy with the service
02/01/21 by D.Jordon
Excellent service. All parcels arrived safe and sound the next day.
02/01/21 by Miranda Archer
I have used many times now & every time pickups & delivery have been spot on,great service,thanks
02/01/21 by Chris
Excellent service. Much cheaper than the post office. Parcels always arrive quickly. No dramas. Only downside is having to print the labels if your printer is having an off day!
02/01/21 by Customer
Highly recommended especially if you need to insure parcel for a high amount.
02/01/21 by Clapham_Boy
Item was severely delayed given the Parcel Force expedited delivery option, but cannot hold Parcel Monkey responsible for this given the current climate and restrictions. It was shown exported to America for a period of time without receipt by the recipient, although we think this may have been the US side holding imports....but have no knowledge/proof of this & it arrived for Christmas. Ultimately Parcel Monkey supplied the service and responded to emails in a timely manner, so can’t fault them.
02/01/21 by Kimberly
Good service, will keep using it
02/01/21 by Rosi C
Absolutely brilliant.
Goods arrived on time over the Christmas period.
Will definately use again.
02/01/21 by Anthony Hunt
Not happy with the service
02/01/21 by Sheila Crook
The parcel reached the country, but not the address. Im still waiting for the parcel to be delivered. Not sure why I am being asked to rate something which is yet to be completed.
02/01/21 by Customer
Excellent service. Good prices and parcels delivered on time.
02/01/21 by Mr AH
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
