We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Excellent service fast and convenient.
02/01/21 by Mr Jermaine Wilkins
Great easy to use website tool
02/01/21 by SUSAN WALKER
I am so impressed with parcel monkey- when we suddenly went into tier 4 I wanted presents delivered to Bristol. They were collected from my house at 5pm on Tuesday and delivered to my daughter at 2pm Wednesday -all for under £10! ( 6 kg large box) Brilliant service, highly recommended.
02/01/21 by ET
The parcel didnt arrive in time as it was stated. Will not be using this website again.
02/01/21 by viktorija ruzelyte
Despite all the well known Christmas delivery problems throughout the U.K. I had an excellent service from Parcel Force organised by Parcel Monkey with my parcels delivered within the stated delivery times.
02/01/21 by CustAndrewomer
Quick and easy..
02/01/21 by Jabar Shah
I was really pleased with Parcel Monkey. I used them twice. The first time went completely without a hitch and was delivered promptly and easily. The second time I did not hear the delivery person knock to pick up a parcel and no card was left saying they had called. I telephoned the help line and they apologised and informed me that I could drop the parcel off at my local post office. This I did and the parcel arrived on time the next moring with full trackng still in place.
I would definitely use Parcel Monkey again and the only point I would have made was that they could have left a card saying they had knocked and what I could have done to get the parcel still delivered.
02/01/21 by Janette
Efficient collection of parcels but I was a little disappointed that delivery was 48 hours, not the 24 I requested and paid for. This wouldnt normally have been a problem and I appreciate that Christmas week is the busiest of all times, but it did mean that recipients waited in for TWO days for their parcels when they really had other things to do.
02/01/21 by Susan Large
I requested a 48 hour delivery but the parcel took 8 days to arrive. If you cannot commit to delivery times, you should not make them available and let people buy them
02/01/21 by Liam Hart
Bought next day delivery but wasnt given cut off time to take it to post office which meant it took 2 days to arrive, otherwise its a great and cheap way to send a parcel, paying and getting labels is so easy, will definitely use again.
02/01/21 by Malcolm Campbell
Exceptionally speedy and very reasonable priced. After Boris’ announcement in December, it meant we were not able to see my family so used Parcel Monkey to exchange presents
02/01/21 by Emma Heal
The price was good and the operation was smooth. But the person who came to pick up the man who came to collect the parcel was very rude and disrespectful. Wouldn’t use it again based on this
02/01/21 by Customer
Very easy to use, reliable and well priced.
02/01/21 by William Butler
Really good service, driver collected the boxes & they were delivered the next day. Tracking good.
02/01/21 by Patricia McCart
Express 2 day delivery was paid for and the package was dropped off and registered as received on the morning of 21st December 2020. As of today (2nd January) the parcel is still at the depot with no further updates. Customer service says they cant do anything until the package is delivered. I havent even been able to collect my own package again and use another company.
02/01/21 by Justin Levene
Great and easy service to use.
Highly recommended
02/01/21 by Toni Beckett
Quick service during lockdown - courteous and easy. Would recommend
02/01/21 by E.R.
Excellent service always, used many times.
02/01/21 by M Thornton
Excellent service, collection and delivery exactly as they said it would be.
02/01/21 by Jayne Bolingbroke
Collected and delivered within 24 hours, a few days before Christmas, thanks very much.
02/01/21 by Customer
Excellent professional service.
02/01/21 by Claire Gooley
Stop asking me to review the service when the parcel hasnt even reached the delivery country yet! Also, update the tracking, aparently there has been no activity for well over a week.
02/01/21 by Customer
Excellent as always even during the challenging times
02/01/21 by County campers
Great service which really delivered
02/01/21 by Mr. Simon Balme
Excellent company as they say “ it does what it says on the lid “ superb .
02/01/21 by wendy robertson
Easy to purchase postage. Quick response when wanted to cancel an order.
02/01/21 by Jayne Henderson
Sent items to Australia for Christmas, was told it would be there by the 24th they took 45 pounds off me, didnt deliver it in time and said it was due to covid, (covid has been around for almost a year this should be factored into delivery times!!) They also asked for a review on how they did, it is now the 2nd of Jan and they still havent delivered the presents... yet they want a review!!
02/01/21 by Andy green
Great service considering the time of year and parcel going to France. Great value for money and would recommend to anyone considering sending a parcel abroad. Parcel collected from door which was excellent.
02/01/21 by Netta Merry
Parcel Monkey had the cheapest rate from UK to USA, parcel delivered with no problems and full tracking history
02/01/21 by philip symonds philip symonds
It was a good service
02/01/21 by mr ayyy
Easy to use website. Prices seem good. Courier (DHL in this case) excellent.
02/01/21 by Malcolm
Brilliant
Easy to use. Great service.
02/01/21 by MM Sutton Coldfield
The parcel hasnt arrived yet, after a week. Also, tracking information says that it has been exported twice but also says it is still in the uK.
02/01/21 by Customer
Due to COVID as well as family moving overseas I have used Parcel Monkey both for UK & Bermuda deliveries. Easy to use booking system and no problems with delivery. 5/5 and will continue to use going forward.
02/01/21 by Teresa Barrett
Excellent service .Delivery next day.
02/01/21 by Customer
The website was so easy to use and my parcels were picked up the next day and delivered to London the day after. I have used Parcel Monkey on numerous occasions and have never been let down highly recommend.
02/01/21 by jayne wade
Quick and simple process. Everything was collected from the doorstep and delivered to each end of the uk before Christmas. Perfectly executed and for a good price
02/01/21 by Clint Whelan
Great service
02/01/21 by Customer
Good UI and easy to book a courier, small issue with the tracking link not directly working from the dashboard but it was simple enough to figure out the tracking number from the link.
02/01/21 by studuffield
Great price and quick delivery
02/01/21 by Jonathan Davey
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