We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Excellent with collection. Unfortunately the parcel took much longer to be delivered than stated. Also I found the tracking system was not updated on a regular basis.
01/01/21 by Carol Rice
After a miserable service from another company when I booked direct I decided to use this broker. The service was immeasurably superior than the former experience. Despite a 24 hour delay just before Christmas, I am happy to report that my grandchildren were able open their presents on Christmas morning.
01/01/21 by Peter Morgan
Excellent service, will definitely use again
01/01/21 by Kevin Parker
The worst possible experience ever. Unexplained delays, no effective answers to simple questions as where is my parcel, why is the parcel delayed. After 23 inquiries on their website chat, with very long answering times, Parcel Monkey is asking my parcel details, like they never had them and pretends their chosen courier Courier cant find my parcel, although is still being tracked as held in customs in Cebu on the Courier website. I am being asked the volume, weight and full list of the items, details that are present in the order documents already filled in at the time of placing the order with them. I was promissed an update for 13:00 24 hours ago. I do not recommend this company unless you want your items to be lost. I am prepared to look at legal ways to recover my goods.
01/01/21 by Stefan Dobre
Picked up from my door and delivered the next day, brilliant service and price is reasonable
01/01/21 by Customer
Not happy with parcel collection. I have order parcel to be collected from my home, the time table been given to me for pick up was 9-17, that is not very accurate timing and the whole point of picking up delivery from home lost it’s meaning. Although, that something I would respect, my true disappointment was the behaviour of driver whom came to collect the parcel. He was unprofessional and extremely rude. I would rather avoid monkey parcel in future, to not cross path with same driver. The delivery in Czech has been awesome and I am very happy with that side and that’s the **
01/01/21 by Simona
Very quick and efficient
01/01/21 by Douglas McBride
Great stuff got the parcel undamaged.
01/01/21 by Customer
Great effort but found it a bit difficult to use in parts over all would use again
01/01/21 by Miss joanne lloyd
Even at the busiest time of year my parcels were collected and delivered quickly and at a low cost. Excellent service. Will definately use again and recommend to my family and friends.
01/01/21 by Angela
Great service, easy to use, everything worked as promised!
01/01/21 by Customer
Collected and delivered as promised
01/01/21 by charles goody
Great service & easy to use
01/01/21 by JC
there is no point to book a collection with them
01/01/21 by L salib
We were very happy. Very efficient and good price. Picked up and delivered in times promised
01/01/21 by angela constantine
Cool very fast delivery
01/01/21 by Customer
Perfect ! Collected at 1145 delivered less than 24 hours later, impressive and half the cost of going through total mail express 24 directly and included insurance ! will certainly use again .
01/01/21 by Customer
Wish I had a option to give 0 star very bad service if any 1 want to use this service read all term and conditions which you need magnifying glasses.
01/01/21 by Adnan Mughal
Easy to book and collection on time. Also great value for money
01/01/21 by Customer
Fantastic and so much cheaper than other similar services
01/01/21 by Mark
Great service did just want they said they would unfortunately DHL let them down a bit with delivery times and being late but in general a great service would recommend
01/01/21 by J gaut,
Great service.
01/01/21 by Miss Jo
Excellent collection
Excellent delivery
01/01/21 by Marji Cotter
Parcel picked up the day after booking and delivered the other side of the country less than 24 hours later. Reasonable price, fast service and a very happy recipient.
01/01/21 by Customer
Good service only concern was that the system showed that the delivery had been made and signed for , but the parcel hadn’t yet reached its destination !
01/01/21 by Mr Keith Wilson
Excellent service. Collected and delivered on time.
01/01/21 by Customer
Excellent
Fast service, there in a couple of days and at Christmas
01/01/21 by Nuala
I shipped a package to my daughter in the UAE before Halloween in Oct. I have tracked the package to the UK. It left London Heathrow on Nov 9th and that is the last information I have received. I did not know at the time I shipped that Al Ain city had assigned street address. When I found out and emailed the company to add the address I was told on Nov 24 that it had been shipped But to where???? I hope that the corporate will Please track down this package to my grandchildren. Better late then never. PMS7FRNA Ruth Lewis Portland Oregon
01/01/21 by Ruth
I was very please with this way of sending my parcels will def use again !
01/01/21 by Denise mcmurray
Parcel not delivered in 2 to 3 days, not delivered at all in the end. Then told to paid another 25 quid to get it sent back to me or have the parcel destroyed. Told me I had the address wrong, I did not. Then told me they Couldnt get it over the channel (other companies made it okay after a couple days) because of brexit and covid as backup excuses, then offered a partial refund. 12 days in, I still dont have the parcel back and Im still £75 out of pocket. Worst of all my nieces didnt get their Christmas presents, I now am unsure when they will get them.
31/12/20 by James and Abigail
Web site really easy to use, parcel pick up on time but unfortunately 3/4 weeks later its still at the sorting office. Did say 3/5 day for delivery on website, still not delivered and this was a Xmas present so not sure when will be received.
31/12/20 by Customer
Very quick and efficient
31/12/20 by Customer
Easy to do and no problems. As it should be.
31/12/20 by Curly Worthing
Still not delivered! Sent on 17.12, two weeks later and still not delivered.
31/12/20 by Customer
Good value, everything worked as expected, great tracking options
31/12/20 by Nathan Bloomfield
Really easy to use the website, download and print label etc. Parcels collected and delivered promptly and safely.
31/12/20 by Mrs Liz Witherspoon
Sent an oversized parcel. Parcel monkey found the only two companies who would take the parcel, my husband didnt believe the result and spent an hour checking what had taken me two minutes.
Must say that when the value was added the cost doubled on the original quote.
31/12/20 by Customer
Quick delivery, and good value for money. Will definitely use again.
31/12/20 by Sgt Kirk
My parcel still not taken
31/12/20 by Julija Grinevica
Good service. Cheaper option.
31/12/20 by Ryan K.
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