We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,662 reviews.
Excellent service always, used many times.
02/01/21 by M Thornton
Excellent service, collection and delivery exactly as they said it would be.
02/01/21 by Jayne Bolingbroke
Collected and delivered within 24 hours, a few days before Christmas, thanks very much.
02/01/21 by Customer
Excellent professional service.
02/01/21 by Claire Gooley
Stop asking me to review the service when the parcel hasnt even reached the delivery country yet! Also, update the tracking, aparently there has been no activity for well over a week.
02/01/21 by Customer
Excellent as always even during the challenging times
02/01/21 by County campers
Great service which really delivered
02/01/21 by Mr. Simon Balme
Excellent company as they say “ it does what it says on the lid “ superb .
02/01/21 by wendy robertson
Easy to purchase postage. Quick response when wanted to cancel an order.
02/01/21 by Jayne Henderson
Sent items to Australia for Christmas, was told it would be there by the 24th they took 45 pounds off me, didnt deliver it in time and said it was due to covid, (covid has been around for almost a year this should be factored into delivery times!!) They also asked for a review on how they did, it is now the 2nd of Jan and they still havent delivered the presents... yet they want a review!!
02/01/21 by Andy green
Great service considering the time of year and parcel going to France. Great value for money and would recommend to anyone considering sending a parcel abroad. Parcel collected from door which was excellent.
02/01/21 by Netta Merry
Parcel Monkey had the cheapest rate from UK to USA, parcel delivered with no problems and full tracking history
02/01/21 by philip symonds philip symonds
It was a good service
02/01/21 by mr ayyy
Easy to use website. Prices seem good. Courier (DHL in this case) excellent.
02/01/21 by Malcolm
Brilliant
Easy to use. Great service.
02/01/21 by MM Sutton Coldfield
The parcel hasnt arrived yet, after a week. Also, tracking information says that it has been exported twice but also says it is still in the uK.
02/01/21 by Customer
Due to COVID as well as family moving overseas I have used Parcel Monkey both for UK & Bermuda deliveries. Easy to use booking system and no problems with delivery. 5/5 and will continue to use going forward.
02/01/21 by Teresa Barrett
Excellent service .Delivery next day.
02/01/21 by Customer
The website was so easy to use and my parcels were picked up the next day and delivered to London the day after. I have used Parcel Monkey on numerous occasions and have never been let down highly recommend.
02/01/21 by jayne wade
Quick and simple process. Everything was collected from the doorstep and delivered to each end of the uk before Christmas. Perfectly executed and for a good price
02/01/21 by Clint Whelan
Great service
02/01/21 by Customer
Good UI and easy to book a courier, small issue with the tracking link not directly working from the dashboard but it was simple enough to figure out the tracking number from the link.
02/01/21 by studuffield
Great price and quick delivery
02/01/21 by Jonathan Davey
An easy to use and quick comparison site. Parcel was delivered abroad quickly and undamaged.
02/01/21 by customer
This company is RUN BY FRAUDSTERS. Ive selected Parcel Force Express before 9 am and it was delivered 3 days late . So spoken to parcel monkey for a refund and they just lie to me and refuses to refund me. So my family made a PayPal claim and the company never replied to the PayPal Claim so the claim was decided to my favour and refunded me. Everybody who reads this If Parcel monkey refusing to refund you, make a PayPal claim as parcel monkey will not respond and PayPal claim will favour for you and refund you. Everybody do not contact Parcel Monkey as the customer representatives are very rude as they give you lies. Trust me
02/01/21 by Geoffrey Maycock
Pleased, thank you.
02/01/21 by S L
Brilliant service, the weekend before Christmas London went into tier4 and all my presents were delivered on time, thank you.
02/01/21 by LM
All good, would recommend Parcel Monkey. However had a bad experience with DHL delivering to us. So cant recommend them.
01/01/21 by David Rae
Clear, easy to use and quick.
01/01/21 by Richard Trahair
Outstanding service, really easy to use.
Nice one parcel monkey!
01/01/21 by Customer
Great service as always and great price
01/01/21 by Mr Colin Poulter
Crooks that just take money from your account without letting you know that there is a problem and not give you a chance to show they are wrong. No protocol to deal with issues.
01/01/21 by John Pulsford-Brooks
Easy to use. Lots of choice. Reasonably priced. Delivered as stated.
01/01/21 by Paula
Company does not reply to my messages Still waiting for the refund
01/01/21 by monika dziubak
Simple system for international parcels. Unfortunately some of the courier companies used are not as efficient as others, but in future I’ll use Parcel Monkey but avoid the option of Parcel Force International, and use DPD who delivered a parcel to Germany in three days when Parcel Force took two weeks. That’s not Parcel Monkey’s fault, a d their service is superb. Highly recommended.
01/01/21 by Paul Fisher
Use of the parcel monkey website is easy. dpd provide a great link between UK and Sweden, good price, perfect service. Love the notification of the approximate time (give a one hour slot) of collection/delivery of the parcel.
Staff are very friendly. A great service any time of the year. Will be making use of your service again and recommend the service to others.
01/01/21 by Alex
Excellent service
01/01/21 by Chris Thomson
Brilliant! Easy to use, parcel picked up and delivered exactly as expected. Saved Christmas, thank you!!
01/01/21 by Miranda
Easy and efficient
01/01/21 by Customer
Amazed at the prompt collection and the delivery from the wilds of Wiltshire to Dunfermline. A job well done,
01/01/21 by Fred Pooley
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