We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
I have paid £61 for my parcel to be collected and delivered. I completed all the forms and supplied all the information that was asked for. I made it very clear it was an international delivery. When the courier arrived he scanned my parcel and asked “Is this an international delivery?” When I confirmed that it was. He said “ I can’t take it” When told him I had paid £61. He said “ Someone will be in touch” It has now been a fortnight and I have heard nothing. I have sent an email to Parcel Monkey and have had no response. I am now sending my parcel by Royal Mail. I would not recommend Parcel Monkey
28/12/20 by Fan
Lost parcel?
28/12/20 by DIDIER WASCHEUL
Pleased.
Easy to arrange.
Collection without issue and tracking easy to follow.
28/12/20 by Lynn
Easy to use. Went like a dream
28/12/20 by Mr & Mrs Jones
Missed Collection, appalling service. I used this site for the first and last time. I went to the site, picked my courier and paid for next day collection. Parcel not collected, I contacted the site and rebooked for collection. Again missed. After a week the parcel still stuck at my house. I contacted them again requesting cancellation and compensation due to damage to my reputation and a missed delivery to my client. I was told I woukd recieve my oayment 3-5 days later, still not got it a week on, i have been asked to accept a payment ( my fee back) but no compensation. I contacted the courier who had no record of the package. I now have to wait another 24 hours to get my money back. Appalling service DO NOT USE!! I contacted Parcel Force who were cheaper, collected on time and supplied all of the labels. I know who I will be using next time. DEFINITELY NOT PARCEL MONKEY!!
28/12/20 by PR
Good service!!!
28/12/20 by Customer
Very impressed. Easy to navigate website, place order and pay etc. Great price found.
28/12/20 by Gary Evans
it was the busiest time of year but the parcels arrived on time. Thank you
28/12/20 by adolfo vedovato
Very good service.
The delivery company arrived bang on time and collected the parcel.
They gave a two hour window at the destination.
This time was met punctually.
Will definitely use this service in future.
Excellent.
28/12/20 by Douglas Bay
Very Easy to Use. This was the second time I used Parcel Monkey and would use them again. Only one snag I came across - I accidentally clicked on the wrong item and a mistake cannot be undone online. You have to phone them during office hours to cancel, which I totally forgot to do so the guy came to collect and I wasnt in. Not sure if a refund is possible because of that.
28/12/20 by VMB
Parcel pick up was on time and Christmas gifts delivered on time to our grand kids for very fair price
28/12/20 by Peter Wilkins
Parcel monkey is superb A***
Used over 20 times, parcels from uk to France (but you must use dpd)
Dpd service incredible and then cronapost when it arrives in France.
Keeps you informed and 3 days delivery from being picked up uk to your door in France
Won’t use anyone else ????
28/12/20 by lorraine crookes
My parcel from Glasgow Uk to Bangladesh I shipped last 18 December 10 days gone still now my parcel in the Uk,
28/12/20 by Customer
A great service. Easy to organise online and a good choice of drop off locations. The tracking system was the best I have ever used, so it was easy to follow the 2 parcels. They were delivered 24 hours after collection from the drop off point, which was amazing especially given the pre-Christmas rush. I had been quite stressed about getting the parcels delivered and in time for Christmas, but they arrived in A1 condition and so quickly which took all the stress away! A great service for a very reasonable price - brilliant.
28/12/20 by customer kjb
Excellent service..great pickup and delivery. Competitively priced.. I will use again.
28/12/20 by Suzanne Anderson
parcel damaged in transit, will update review if resolved as currently attempting to claim
28/12/20 by customer
Excellent service and communication Very good price too. I highly recommend.
28/12/20 by Brian Clivaz
I was very pleased with Parcel Monkey. They picked up and delivered as promised. Would definitely recommend this to others.
28/12/20 by Doreen Boteler
parcel was never picked up or re booked for collection
28/12/20 by Dwayne Robinson
Excellent, easy to use service. Very pleased
28/12/20 by Susan
Really easy to choose the right option for sending a parcel, very clear and several options and price ranges. I chose dropping off in a parcel shop and delivery was very prompt, even with Covid and Brexit.
28/12/20 by EVELINE HAGUE
Excellent service. Pick up and delivery spot on. Definitively use everytime
28/12/20 by DOUG FOSTER
Very efficient no problems with time and dates easy to use
28/12/20 by Customer
All is good. They are able to solve problems if they appear.
28/12/20 by Customer
All went well
28/12/20 by Customer
Excellent from booking to collection and delivery.
28/12/20 by Diana Watts
Seamless process, from booking my parcel in online, to label being sent by email and easy drop off in my local shop. The parcel arrived in France in the timescale advertised. Shopped around and this was the best value I could find. Will definitely use Parcel Monkey again.
28/12/20 by Perrine Redon
So impressed with parcel monkey. Cheapest around by far. Package was collected on time and delivered on time too. Would definitely recommend
28/12/20 by Sarah Smith
Super service and communication
28/12/20 by Customer
Christmas presents were delivered on time and intact. Very helpful in the main office in Hatfield to help me get them sent. Thanks so much for making Christmas bearable!
28/12/20 by SHARON STANDEN
Amazing service. Goods arrived at overseas destination within three days.
28/12/20 by Customer
Easy to use website and very quick quotes. Every courier has turned up bang on time to collect my parcel & they have also delivered promptly. What more can I ask?
28/12/20 by Mrs M Blake
I would recomend parcel monkey to anyone. I sent my parcel by courier and it was delivered to Edinburgh from Co. Durham in 24 hrs at a very good price. What more could you ask for at Xmas time when everyone is sending parcels. Excellent service
28/12/20 by Customer Margaret Bell
This is the worst delivery service EVER!!!! My lawyer will be in touch with you and I am going to post a very bad comment on Twitter ????????????
28/12/20 by Customer
Really easy to order a courier. I’ll definitely use again.
28/12/20 by Nicola R
Used Parcel Force- dropped off at Parcel Force depot at 6pm - delivered by 09:15 the next morning
28/12/20 by Matt
Cheaper than any other service, less faff with Customs forms, next day pick up and extremely quick delivery. Cant fault them.
28/12/20 by Philip Hutchinson
Got us out of a hole when our Christmas presents had to go without us
28/12/20 by Customer
Absolutely awful! Never picked up my parcel the fist day said they tried yet was sat in all day no one came next day they didn’t even say they attempted! Couldn’t speak to anyone on the phone and tracking didn’t work! Awful
28/12/20 by Anouska
collected and delivered when stated with good tracking all arrived in good condition.
28/12/20 by bob massey
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
