We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,662 reviews.
Wish I had a option to give 0 star very bad service if any 1 want to use this service read all term and conditions which you need magnifying glasses.
01/01/21 by Adnan Mughal
Easy to book and collection on time. Also great value for money
01/01/21 by Customer
Fantastic and so much cheaper than other similar services
01/01/21 by Mark
Great service did just want they said they would unfortunately DHL let them down a bit with delivery times and being late but in general a great service would recommend
01/01/21 by J gaut,
Great service.
01/01/21 by Miss Jo
Excellent collection
Excellent delivery
01/01/21 by Marji Cotter
Parcel picked up the day after booking and delivered the other side of the country less than 24 hours later. Reasonable price, fast service and a very happy recipient.
01/01/21 by Customer
Good service only concern was that the system showed that the delivery had been made and signed for , but the parcel hadn’t yet reached its destination !
01/01/21 by Mr Keith Wilson
Excellent service. Collected and delivered on time.
01/01/21 by Customer
Excellent
Fast service, there in a couple of days and at Christmas
01/01/21 by Nuala
I shipped a package to my daughter in the UAE before Halloween in Oct. I have tracked the package to the UK. It left London Heathrow on Nov 9th and that is the last information I have received. I did not know at the time I shipped that Al Ain city had assigned street address. When I found out and emailed the company to add the address I was told on Nov 24 that it had been shipped But to where???? I hope that the corporate will Please track down this package to my grandchildren. Better late then never. PMS7FRNA Ruth Lewis Portland Oregon
01/01/21 by Ruth
I was very please with this way of sending my parcels will def use again !
01/01/21 by Denise mcmurray
Parcel not delivered in 2 to 3 days, not delivered at all in the end. Then told to paid another 25 quid to get it sent back to me or have the parcel destroyed. Told me I had the address wrong, I did not. Then told me they Couldnt get it over the channel (other companies made it okay after a couple days) because of brexit and covid as backup excuses, then offered a partial refund. 12 days in, I still dont have the parcel back and Im still £75 out of pocket. Worst of all my nieces didnt get their Christmas presents, I now am unsure when they will get them.
31/12/20 by James and Abigail
Web site really easy to use, parcel pick up on time but unfortunately 3/4 weeks later its still at the sorting office. Did say 3/5 day for delivery on website, still not delivered and this was a Xmas present so not sure when will be received.
31/12/20 by Customer
Very quick and efficient
31/12/20 by Customer
Easy to do and no problems. As it should be.
31/12/20 by Curly Worthing
Still not delivered! Sent on 17.12, two weeks later and still not delivered.
31/12/20 by Customer
Good value, everything worked as expected, great tracking options
31/12/20 by Nathan Bloomfield
Really easy to use the website, download and print label etc. Parcels collected and delivered promptly and safely.
31/12/20 by Mrs Liz Witherspoon
Sent an oversized parcel. Parcel monkey found the only two companies who would take the parcel, my husband didnt believe the result and spent an hour checking what had taken me two minutes.
Must say that when the value was added the cost doubled on the original quote.
31/12/20 by Customer
Quick delivery, and good value for money. Will definitely use again.
31/12/20 by Sgt Kirk
My parcel still not taken
31/12/20 by Julija Grinevica
Good service. Cheaper option.
31/12/20 by Ryan K.
Splendid services.
31/12/20 by Nicky Bennett
Courier didnt turn up twice when they said they did so poor
31/12/20 by Sam
I was very happy with the efficiency and punctuality of the driver. He was very professional and friendly! He really was good and courteous. I will use Parcel monkey again and again as well as recommend to friends and family!
31/12/20 by Deen
Poor. Waited for a pickup by Courier for 5 items. Did not turn up. We either have to rebook to wait for the same company (who failed the first time) or use alternative couriers. Basically you have lost your money if you do not rebook. In this case rebooking is too slow for our customers. Parcel monkey keeps all your money as they do not have to pay the courier as they never showed up:(
31/12/20 by Graeme Smith
Second time of using, the first involved getting a parcel from U.K. to the Algarve, this time England to England. All went without a hitch.
31/12/20 by I Bryant
Excellent website, service and value for money!
31/12/20 by Angie
Really easy to use, shipped a large package to Finland with tracking info easily available. I’ve used before and will use again.
31/12/20 by Laura Rich
Hassle free and very convenient I am quite pleased with the service, parcel monkey will be my go to parcel delivery company from now on thanks for your good work.
31/12/20 by Antonio
The large package was collected on time and delivered very quickly. The price was very reasonable. All good. Recommended.
31/12/20 by Neil Thomson
Great, easy to use and can save money
Thanks
31/12/20 by Mark
Very good value
31/12/20 by John
Great service once again.
Good price.
Highly recommended !
31/12/20 by Ian Atherton
Overall good, but clunky process inputting all the details and addresses. Not great if you want to send multiple parcels to separate addresses. Also not entirely sure it is cheaper and quicker than using Royal Mail/ParcelForce.
31/12/20 by Simon
Collected my parcel as arranged and delivered the next day as promised.
31/12/20 by Julia Sandiford
Excellent service. Highly recommend
31/12/20 by cei davies linn
Great service. Quick and easy to compare quotes and to organise delivery. Will use again.
31/12/20 by Gemma S
Easy to book and on time delivery! Cost is good too
31/12/20 by Chris Cope
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