We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,662 reviews.
Impressed with both prices and information re my deliveries. Cannot fault in any way.
31/12/20 by Terry Bean
V Good del;livered on time
31/12/20 by Rob
Collected my parcel from the front door, arrived in good time and condition to the Middle East.
31/12/20 by Customer Jenny
Definitely better than going straight to post office. Greater choice of ways to send and certainly a much sweeter price. Still, because of different companies having different rules you cant always work out what the threshold weight is for a price increase - generally works out as 2kg, then 20kg. Great service to Europe. Also hear this : I sent a parcel on 23/12/20 at 2pm and it reached the recipient at 9am Christmas eve - I chose one of cheapest options available!!
31/12/20 by ashtin doorgakant
Excellent service
31/12/20 by Customer
Very very bad. I’ve sent a parcel to Taiwan and you’re not even aware that they have suspended every parcel coming in or out from the UK and not even letting me know.... this is just ridiculous......i just hope that you don’t lose my parcel too. This will be the first and last time that i use this service.
31/12/20 by A M
Very good quick and efficient came earlier than expected
31/12/20 by S chard
Great service. Fast and not pricey! Thank you
30/12/20 by Violeta Bartl
I was incredibly nervous as this was the first time I shipped my cases this way. I was happy to know they all arrived together with no major indentations. Thank you! This service really helped me with my travel this time and greatly reduced the stress of managing them myself.
30/12/20 by Customer
Fantastic service first class cannot fault fast and efficient
30/12/20 by Customer
Great service and easy to use.
30/12/20 by Customer
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30/12/20 by Customer
First time using your service. You were recommended.
Great service and price. Everything arrived safely on time.
Will definitely use again and let recommend.
30/12/20 by Mother of 2
Shipment went smooth and at ease with no issues.
30/12/20 by nadine
very quick delivery thanks alot
30/12/20 by Jerry Ramos
Amazing service! So inexpensive and reached Denmark before Christmas even though sent on 16/12. I was delighted as it was full of Christmas presents. Couldnt be happier and would highly recommend and will use again, for sure!
30/12/20 by Customer
very competitive price, however, i send 4 times next day delivery none of them received next day!!
30/12/20 by Yousuf Hasan
All worked just as it should
30/12/20 by Joanna Winter
Excellent service and both parcels arrived in time for Christmas- price was significantly lower than dealing with carrier direct - would recommend
30/12/20 by COLIN
Easy to use interface and great service by chosen provider. Would highly recommend.
30/12/20 by Sam J
Quick service. Great price. Would recommend.
30/12/20 by Carla d
I booked online for a parcel to be collected today and delivered to Australia and paid £84.51. When the driver arrived he had a different delivery address to the one I had entered with the order so refused to collect. I contacted Parcel Monkey immediately and was told that the driver had not been given the correct information and the next pick up date available would be 5 days later. I stressed that this was unacceptable as the gift is for my granddaughter and this delay may mean it would not arrive for her 2nd birthday. The response was that this was the first available date and nothing could be done! I used this service thinking it was sensible to avoid visiting the post office within a tier 4 area but ended up having to do exactly that. In my opinion something should have been done to arrange a pick up tomorrow as the error was theirs but this was not possible - I would NOT use again.
30/12/20 by Sue
2 weeks later i received an email saying i have to pay £12 to get the parcel back because the delivery address is incorrect. i have sent many parcel to that address. auto filled it and triple checked. my sister in law received 2 emails saying the parcel is in Europe and she has a date they said it will arrive. why should I pay extra to get it back if its correct.. i have printed the label they emailed me. barcode and everything.
30/12/20 by Customer
Fantastic service, competitive pricing, very quick delivery. I will be using more often.
30/12/20 by Mr Stephen Ward
I ordered two seperately insured ~£25 collections for delivery today with DX, and was only given a 09:00 - 17:00 collection time window. Nobody showed up whilst I was waiting all day, no notification what so ever. The only option I had was to rebook them, so now I have another full day of hoping somebody might another couriers. I contacted support who advised me that there was no compensation for "late collections", "as this is not a guaranteed service until collected." Unacceptable.
30/12/20 by Stilico
Perfect thankyou
30/12/20 by Customer
Great service. Easy to select the most appropriate courier and option. Plenty of feedback to let me know what was happening and when.
30/12/20 by Chris Lambert
Sent on the 15th didnt arrive until the 30th for a 3 to 5 day international service. Make your own mind !!!!!
30/12/20 by Pete Espin
A very useful site. Due to cancellation of family Christmas, I wanted to send 2 large parcels to Aberdeen....a new experience. A simple, easy to use site, well laid out , giving choices of carrier, who offer different times for delivery and cost. Once chosen, payment and label printing trouble free. Bonus...the parcels arrived Christmas Eve!
Would recommend and use again.
30/12/20 by Customer
Excellent service, arrived promptly even in covid times!
30/12/20 by Customer
Great service. Easy to use.
30/12/20 by Customer
Good service as always
30/12/20 by Peter Ibbett
Excellent service, my parcels were collected on time and delivered to Sweden within the period stated. Have recommended Parcel Monkey to my friends.
30/12/20 by Brough Skingley
Excellent company
Would recommend them to everyone.
Very prompt and great prices.
30/12/20 by Angela Cameron Cizakowsky
Though I send large parcels infrequently, I always use Parcel Monkey to find the cheapest service to suit me. I have never experienced any difficulties and have been pleasantly surprised with the costs for sending parcels. Happy to recommend Parcel Monkey
30/12/20 by Gill Phillips
Supposed to be delivered 3/4 days. I dropped it off on 18th. Didn’t even get picked up until 21st. It’s now 30th and apparently it out for delivery now. I know chaos was caused by borders being closed due to Covid, that’s not really this issue. It more that they don’t advise you that your package won’t be picked up the day you drop it off, they should tell you when the next pick up is due from the drop off point.
30/12/20 by Marie Cullinane
Brilliant service - couldn’t fault it! Would totally recommend.
30/12/20 by Customer
Did exactly what was asked. Great service
30/12/20 by A Eton
Reliable service, the parcel was received earlier then the date initial communicated. Good service
30/12/20 by Customer
All fast and efficient service...will use again
30/12/20 by Customer
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