We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Due to not being able to del Xmas goods by myself, we used your delivery service, and the goods were delivered before Xmas, thankyou for the service we had happy Gt. Grandchildren who received there gifts for the Big Day and all intact. Will use again if need to.Once again a Big Thankyou.
28/12/20 by Charles Lane
Excellent service, collected parcel when expected and delivered next day.
28/12/20 by mcbride
Exactly as promised. And expected.
28/12/20 by Simon, East Sussex
Hazel free booking and parcels arrived as requested.
28/12/20 by josephine adams
I send more time parcel the last time wash many mixed stuff. First when is collect the parcel say one and come after in a different day and time ! After delivering the is charged me again for a very small extra dkg! Just rubbish!
28/12/20 by Erika eri
Parcel collected on time. However despite supposedly being Next Day Delivery , in fact a day three days hence give after collection. Despite being given two earlier time slots for delivery, parcel finally arrived five days after collection. However do appreciate demand is exceptionally high at present.
28/12/20 by Customer
Good service and fast delivery
28/12/20 by Arshad Malik
I have been using them for years. Easy and quick service! Excellent experiences all the times!
28/12/20 by FEDERICA SCARAMUZZINO
Easy, fast, efficient
28/12/20 by Janice
Parcel still not received. Many broken promises saying no one available which is strange as this is a works address. Tried contacting DPD but everything is done on line and they do not appear to carry out re deliver requests.
28/12/20 by Don
This Web site is great I have used them a few times for parcels here in the UK and also to France. Easy to use, delivered when they said they would. Cant fault Parcel Monkey.
28/12/20 by Mrs Caroline Ford
Quick and easy. Can’t say better than that!
28/12/20 by Bruce
The website is clear, and it was easy to see which was the cheapest posting option for our parcel.
A very small criticism - The list did tell us whether the parcel needed to be dropped off or would be collected by the company, but I would like this information to be marked much more obviously.
I would definitely use this site again though, and have already recommended it to a friend.
28/12/20 by Anne Kelly
So easy login enter details get your price then label no fuss parcel. Picked up delivered next day so good.
28/12/20 by a satisfied customer
Collected and delivered as promised!
Excellent service.
28/12/20 by Paul Robins
Fab very easy to use and very happy
28/12/20 by Sandra
Brilliant service, prompt and efficient picking the parcel up from my home and delivering it safely and swiftly to my parents. Will definitely continue to use them.
28/12/20 by Customer
Parcel Force 24 parcel still not delivered from 23rd December (today is 28th December). V upsetting as was Christmas gifts for my Mother who was at home (alone) for the whole period. It was less expensive that going direct but I do not have direct recourse with Parcel Force now. Not sure who to speak to to resolve and this could be a limitation of using this service.
28/12/20 by Darren
parcel arrived thank you! great price and service!
28/12/20 by A A Isherwood
No issues, never sent a parcel via courier to another country before, however it was easy and quick, will definitely use this company again.
28/12/20 by Luan
Reasonable, easy to use .
28/12/20 by Gary
Easy to arrange, parcel picked up on time and delivered as promised. Excellent.
28/12/20 by Mrs Calver
Very easy process
28/12/20 by Gillian
Great. So straight forward. Will use again!
28/12/20 by CustomerJD
Excellent service can only highly recommend
28/12/20 by Customer
Simple and reliable.
28/12/20 by RF
Collected and delivered exactly when they said on the text message. Can. not fault the service, excellent
28/12/20 by Ruth
Even though this was the busy run up to Christmas, the package was picked up, and delivered next day across the country, for a fantastic price. So reliable, very good! Will definitely be using again.
28/12/20 by Kamil Perzanowski
Great price, easy system to use.
Parcel arrived in the time frame selected.
Will use again
28/12/20 by Customer
Fantastic service
28/12/20 by Mrs Marion Downie
Excellent service through DPD - timely and fast!
28/12/20 by Gaia
Christmas presents delivered on time with no drama. Much cheaper than going direct through Parcelforce too:-)
28/12/20 by REVIVE BATTERIES
Great and fast service. Thank you
28/12/20 by Customer
No company can please everybody, however Ive used parcel monkey several times now, yes Ive had problems, usually caused by awkward customers. Parcel Monkey offer very good customer service, coupled with very competitive prices, Id certainly recommend them, and will no doubt use them again. Thank you.
28/12/20 by Simon Fisher
Ended up having to organise collection from a pick up point as delivery didnt happen
28/12/20 by Len
I had been recommended this site and found it easy to use. Good price. All I had to do was print off the label and drop at a local post office. No bother at all. Arrived when promised. Will use again.
28/12/20 by Natalie
My first time using Parcel Monkey and was pleasantly surprised on how easy it was and that I could put in all my parcel details for posting in the UK and abroad at the same time with just one payment at the end. As someone who had only ever just gone to the Post Office to have a choice of suppliers were great and the fact that some of them come to you to collect - double bonus. Will only now be using Parcel Monkey going forward.
28/12/20 by Tracey B
Good service, prices could be cheaper
28/12/20 by Anthony
Excellent service. Used Royal Mail 48 hr delivery to Belfast on 3 occasions and it arrived on time, during the Christmas rush. Definitely use again.
28/12/20 by Mrs S Strathearn
Excellent and convenient service, parcel was delivered next day. Never lugging big boxes to the post office again.
28/12/20 by Jinanne
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