We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,662 reviews.
Great prices very easy to place order and print off labels.
Would recommend Parcel monkey to everyone will certainly use them again
03/01/21 by Yvonne Figoni
Speedy pickup and competitive price however wasn’t delivered as per original timeline.
03/01/21 by LL
usual good service except it would have been good to know there were delays on Royal Mail before i chose them as an option and had completed the parcel process. Other carriers did not appear to have any issues when I looked through.
Not a parcel Monkey issue but the lack of tracking within Singapore is not something we have had with DPD or DHL when booked through you , just Royal mail. Know who we will choose next time. Thanks
03/01/21 by Janice Bardwell
Brilliant customer value.
I had forgotten to send a christmas present, in time, parcel monkey recommended by my son, delivered the parcel Christmas Eve.
I have recommended to some of my friends, who have used your company.
03/01/21 by Customer
Excellent service.
03/01/21 by D Greaves
Very easy straightforward site to use. Step by step takes you through the process. Everything went to plan and the parcels were collected and delivered at the agreed times. Very happy!
03/01/21 by Mrs G.
The parcel arrived at its destination damaged
03/01/21 by Executive Taxis -- The Blessed Olive
Easy to use website although when dealing with a very heavy parcel it was necessary to look at the fine detail.
03/01/21 by Martin (Exeter)
five stars...
03/01/21 by Mohit Pharasi
Very easy to use. Quick delivery arranged.
03/01/21 by Customer
Great service! Due to Covid lockdown restrictions we were unable to visit our families at Christmas. We used Parcel Monkey to send their Christmas presents in five parcels - from Surrey to Yorkshire. Service was excellent. Parcels were picked up on the day we had booked and delivered almost exactly 48 hours later, all intact! Very pleasant and professional drivers too. Its a shame you cant get an exact time of collection/delivery but understand this will be down to each individual carrier.
03/01/21 by customer
Did a good job albeit the delivery took nearly 2 weeks instead of estimated 4 days. But can’t blame you guys for Brexit and covid delays, and it was Christmas too. All in all I am pleased.
03/01/21 by P B
I pre-paid via this company and had the weight and price confirmed at the Post Office. I have now had an email saying they are taking another £7 as it is twice the weight I said. This is rubbish and something has gone wrong somewhere
03/01/21 by Julie Rosling
Excellent service with collection and delivery first rate. Friendly staff and excellent traceability. Will definitely use again.
03/01/21 by Paul Williams
package was collected as expected and i also received a text alert. Then delivered next day. Customer was very happy
03/01/21 by Raj
Website was easy to use. Collection set up for Dec 23 but didn’t happen. Guy said I wasn’t available but I was here all day. Then it got difficult. Opted for new collection on 29th Dec but had no confirmation for that.
I was on the point of cancelling on 29th as there was no indication that my pickup was in the system. Whilst searching for cancel button a new message appeared saying parcel would be collected that day. An hour later it was collected and 24 hours later was delivered and I was able to follow its journey all the way.
To be fair I think the courrier was completely overrun before Christmas and used inexperienced drivers who couldn’t find the houses.
Normally Parcel Monkey is reliable.
03/01/21 by Gillian Loftus
Do not trust this company - paid for delivery of a car part, that they clearly state they do deliver on their website, but sent item back to us stating that parelforce do not deliver that type of part. They where very happy to take our money off us! Despite trying to contact them several times their response was poor and they now refuse to give us back our money - very misleading! Were now over £40 out of pocket and still have the undelivered item back in our garage!
03/01/21 by andrea collins
Right on time!!!!
03/01/21 by customer
Brilliant service & easy to do, parcels arrived at destination next day even though it was only a couple of days before Xmas. Very impressed.
03/01/21 by Customer
Very good service, will use them again.
03/01/21 by Customer
Shocking service - really unhappy. Paid £38 for a 48hr delivery, collected on 22/12 and should of been delivered on 24th. Was completely ok with it being after Christmas and know there may be a delay - however it was recorded on the tracking it was attempted two times on the 24th and the recipient was not in, so they were advised to collect from depot... no card was left so how were they advised if they were not there to talk to/give parcel?? No attempts were actually made at all for delivery as there have been in house 24/7 for the whole week. I then called up on 27th to chase up as it stated it was returned to sender (me). The guy assured me it would be at the depot still and he would email them to ensure it was not returned to me but to go out the next day to the recipient.... two days later it turned up back to me! This was a pram that someone paid a lot if money for and needed straightaway! Absolutely **** service - will never use parcel monkey or parcel force again - as they will just blame each other why it never got delivered! Really disappointed.
03/01/21 by Customer Sophie
Very Competitive price. This was a large parcel and was delivered a day earlier than expected. Tracking system in place all the time. The contents were delivered undamaged. Excellent Service I would not hesitate to recommend to everyone.
03/01/21 by Roger
Great service, thankyou, will definitely be using again.
03/01/21 by Michael Turner
Service is okay but they do not have a contact telephone number.
03/01/21 by Raymond
Very good value service. Parcel collected and delivered as promised
03/01/21 by B Westby
This is the 3rd time we have used this service 2 for uk parcels and one to an EU country. One issue remains that the person/s at Bridle Road Croydon signed themselves (illiterate yobs) signed themselves as XP1. not very clever. I hope it wasnt the driver!
03/01/21 by Homebuyereastsussex
Excellent website.Clearly shown delivery options and costs.
03/01/21 by Norm
First time using Parcel Monkey. Christmas was cancelled, so I had to send parcels in a big box, which got there safely. Thank you.
03/01/21 by Ms Monaghan
Very happy with service. Parcelforce picked up parcel and delivered within 24hours. Much cheaper than going direct.
03/01/21 by mickey
Unfortunatly my parcel was returned to me. I have recieved no explanation or refund dispite several inquiries. This was my second time useing Parcel Monkey and this is such a shame as the first time went so well.
03/01/21 by Andy
No complaints, good price and delivered quickly with no hassle
03/01/21 by Customer
Struggled to find a service to send champagne
Very reasonably priced and great service ????
03/01/21 by Did exactly what they promised
Very easy to book and good price. The pick up was on time and delivered promptly. Would definitely recommend and use again.
03/01/21 by Kay
Very good service and easy to use.
03/01/21 by Customer
Excellent next day pick-up/delivery in busy period just before Xmas.
03/01/21 by Andrew Scott
Reliable service. Easy to use website. Very competitive prices and saves time not having to shop around.
03/01/21 by Tony Grech-Smith
Very cost effective. Parcel arrived in good time given the Xmas rush and Covid delays.
03/01/21 by Gabriel Nelson
Excellent! Beyond my expectations.
03/01/21 by Atsushi Fujii
Excellent service would recommend to all
03/01/21 by ian
Its all good and very fast to obtain a qiote. The pain is to retrieve that quote once approved.
03/01/21 by Customer A
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