We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Very easy, helpful and useful service for our business.
30/12/20 by John Barlow
Just did what they promised at a price I considered fair. That is all you can ask for.
30/12/20 by Russell
Never had a problem using Parcel Monkey. We send a reasonable number of parcels each year but not quite enough to get the discounted services from the delivery companies. Havent yet had a parcel go missing, and this particular parcel still arrived on Christmas Eve having been sent the day before
30/12/20 by Taylored Games
with the east of England going into lockdown with no notice the week before Xmas we needed to get presents to our friends for our godson to open on Xmas day as we wouldnt be able to see them in person. Parcel monkey came to the rescue again, allowing us to find the best delivery company for our needs at the best price. Thanks again :-)
30/12/20 by Mrs L Boyd-Bell
Dropped off on 19 December 2020 and not yet delivered! Date of 4 January 2021 now given! Hopeless!
30/12/20 by Customer
Easy to book and pay, sent 2 parcels, 1 via DPD and 1 via Parcelforce and both delivered next day. DPD even delivered on a Saturday when I expected the parcel to be delivered on the Monday. Great service.
30/12/20 by Martin Hyland
I started using Parcel Monkey mid 2020, & have been satisfied with your service
30/12/20 by Mr Jack Gross
Great easy to use service. Love the ease of use, and being able to compare prices with different postal carriers to get the best quote. Will always use parcel monkey now. Shipped parcels in uk and to Europe, arrived safe and in good time.
30/12/20 by Customer G
12 days on and the parcel has only just landed in the USA lord knows how long it will take for delivery - this was supposed to be 3-4 day service. Maybe this Christmas gift will arrive in time for next year.
30/12/20 by Gail
The courier arrived just before the expected time and the parcel was delivered the very next day (despite it being a weekend). Very happy and also a bit cheaper than the post office (as well as not needing to take it there).
30/12/20 by MG
Always happy to use the Parcel Monkey UK. Easy to use it, all information is clear and simple. It is also easy to follow and track the shippment.
30/12/20 by Mr Jiri Stich
Fast, reliable and decent value for money. Will definitely use this tracked, next day service again. Package arrived undamaged and on time. Many Thanks
30/12/20 by m finey
VERY GOOD SERVICE
30/12/20 by graham tamasi
Dear Sir or Madam I was satisfied of the collection, there was no problem there. Unfortunately, as I was expecting my mothers call to inform me she had received the parcel, the parcel was delivered back at our home, where it was collected from! I tried in vain to contact someone from Parcel Monkey or DPD to understand what had happened, why it was not delivered, why it was not left with a neighbour if the addressee was not home... Therefore i have paid nearly £25 for nothing, my mum was left without any present and I have no way to contact anyone to complain or ask for explanations. I just hope you will read this and come back to me!
30/12/20 by Customer
Great service
30/12/20 by Ms T Korondi
I have used parcel monkey in the past and have been happy with service, but my experience this time has been very disappointing. I sent a parcel to Austria. The tracking info informed me it was on its way, and an email was sent to the receiver to say it was arriving. Unfortunately, 8 days later, the parcel arrived back at my home address in England. I have emailed parcel monkey, who have responded, but it is too slow. “ They are going to investigate” My parcel is sitting here with me...what is there to investigate. It should be picked up asap or I should be refunded immediately
30/12/20 by Lande
Efficient from booking (simple process) to delivery. Would highly recommend.
30/12/20 by G Coney
Easy to use and great prices. Everything worked as it should including tracking link
30/12/20 by Yaseen Khan
Great service
30/12/20 by Customer
FANTASTIC SERVICE - got xmas presents picked up from Hampshire delivered to North Wales the next day, Christmas Eve - have used many times never had a problem
30/12/20 by Peter Mantle
Good price delivered on time very good service easy to use.
30/12/20 by Tim Gunter
I was most impressed with parcel monkey I sent 2 parcels 1 to Cornwall 1 to Newcastle they picked up 3pm day before Christmas Eve they had parcels 10 am Christmas Eve and they brought labels will definitely use again as very reasonably priced
30/12/20 by Ali f
I cant imagine going anywhere else to send our parcels.
Boxes over the Festive period arrived on time ... some even early, one box to Germany took two days! All at the best price possible. Love Parcel Monkeys easy to use site, weve relied on them throughout 2020 and they have come through, every time.
30/12/20 by michelle paul
In fairess Parcel Monkey were OK (could do with a telephone number or a call back facility in this sort of case) but two weeks after I sent a parcel via DPD the receipent has still not received the goods. The delivery address was a business that is often manned 24/7 but DPD claim there was nobody there. They even had three failed delivery attempts at 00.01 (I think they were just box ticking) We even sent photos of the property just in case they got the wrong location still no joy. Lets hope they receive the parcel soon or they may as well keep the gift for next Christmas. Don
30/12/20 by Don
toujours ma réclamation sans suite: veuillez vous adresser au service assistance. toujours la même personne qui me répond avec un prénom différent : intéressant , non ? société fantôme ?
30/12/20 by LUCQUIAUD
Brilliant, speedy, reasonably priced and easy to use!
30/12/20 by Customer
Great service
30/12/20 by Tom Rogers
Excellent service. Straightforward website, great savings on using Post office. Convenient for busy people.
30/12/20 by Customer
The most complicated way to send a parcel ever, if you dont know the recipients life story and inside leg measurement then dont bother. Absolutely ridiculous
30/12/20 by Emma Jones
Excellent service , great value
30/12/20 by Kate Jackson
From start to finish a superb easy service for couriering.booked paid and the next day collected . The item had to go to the Republic of Airelanc which my system received in a few days of postage .
Will defiantly use again
30/12/20 by John From St helens
So far, every time Ive used their services it has been great. Id recommend it
30/12/20 by Customer
I completed packing my parcels at 3.30am, they were collected before midday and were delivered to Dublin (from the U.K.) 3 days later. I have used Parcel Monkey before and will continue to do so. Excellent service, simple and efficient. The driver was friendly too! Highly recommended!
30/12/20 by Jan Adams
Excellent service and value for money and ease of use!
30/12/20 by Raj
Very poor service, late delivery, no update (already 5 days but still no sign of the package). Extremely disappointed.
30/12/20 by Bee Kalo
Seem to get a better service now from ParcelMonkey.
I did use DPD for international delivery in 2 Days - and it happened.
Good price for the service.
30/12/20 by Antony. London
Excellent service as always.
29/12/20 by WILLIAM INNES
Easy to do. Collection and delivery as promised.
29/12/20 by Carole Wyatt
The service, the price, communication and timescales were fantastic.
Will definitely use again.
Thank you.
29/12/20 by Cara
Swift and easy to send
29/12/20 by Mrs F
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