We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Simple, easy, reliable and good tracking service
29/12/20 by F.m.
Have used parcel monkey on several occasions and all my parcels have arrived quickly and safely to its destination. Superb service at an affordable price!!!
29/12/20 by Ella de la Victoria
good, promo, courteous, service.
29/12/20 by Matt
I have booked a next day collection, not to mention this was a week ago and the parcel is still not collected. Very hard to get in touch with customer service as no phone number provided.
29/12/20 by Antonia
Perfect transaction
29/12/20 by PETER
4 parcels arrived from England with no delay, the 5th one arrived late, but that is very good considering the other batch I sent with a competitor has not arrived at all!
The frequent status updates were very reassuring!
29/12/20 by caroline
Great developed on time !!! And cheaper
29/12/20 by Sarah Rhoades
Very good arrived as promised
29/12/20 by Adam curtis
Excellent service - next day delivery two days before Christmas - exceeded my expectations
29/12/20 by Judith Dale
Amazing service!
29/12/20 by Robbie
exactly as advertised
29/12/20 by Tony D
I used parcel monkey twice in this Christmas season. Having first heard about the company through a guardian article, I’m sure it was listed among many competitors, but it was the most memorable name to me. I searched for a courier service that could bring to our family in Europe the presents that we would have brought ourselves had 2020 been a year with any hint of normality. The search returned a list of services and the deadlines to make sure the parcel got there on time, they were collected and everything ran perfectly smooth. I didn’t need to use their customer service so can’t vouch for that but given the complex field they work in, let alone with all border closures and impending brexit doom, for these people to be asking for reviews must mean they stand on a solid base of confidence in their skills. Would definitely use again.
29/12/20 by Customer
Very easy and quick service this time. I am sure they keep up the service standards at better prices
29/12/20 by ZOHAIB AFTAB
Very efficient. Reasonable priced
29/12/20 by Jo
Very impressed. Super easy to arrange and the parcel was collected the next day and delivered the day after just before christmas.
29/12/20 by S Winter
After this years last minute disruption to our Christmas plans of visiting grandchildren, I am so grateful to parcel monkey for coming to the rescue. The whole process was so easy and efficient , the label printing, arrangements for collection of parcel and tracking put our minds at rest. No hesitation in recommending the service. Thank you
29/12/20 by S. Wilson
I was stuck as, unexpectedly, I had to get Christmas presents to the family quickly with just a few days to spare. I used Parcel Monkey for the first time - and everything was easy. AND everyone got their gifts in time for Christmas Day!!
29/12/20 by Jacqueline
Very impressed with Parcel Monkey. Paid for 24 hour service, as needed to ensure presents sent from Staffordshire to Northern Ireland arrived in time for Christmas. Took parcel to local Post Office at 11.30am on 22nd December and it arrived before midday on 23rd! I tracked the parcel throughout its journey, as I had little confidence it would get there in 48 hours never mind 24. Couldnt believe how speedily it moved and was blown away by the efficiency. As my son lives in N.I. now, I will definitely use Parcel Monkey again. Pleased to be able to leave a positive review and would highly recommend this service.
29/12/20 by MR KEVIN THOMAS
Simple, quick and reasonably priced.
29/12/20 by Customer
Worked like clockwork - even the week before Christmas
29/12/20 by Caroline Hurst
Great door-to-door service from one end of the country to the other, all for £7. Incredibly good!
29/12/20 by Teresaweezer
Easy to use. Straightforward. No messing around with price changes.
29/12/20 by Mrs B
I really rate this, it was a fantastic service. Fast, efficient and really economical! I sent 2 boxes to different places and they were both fragile. Both boxes were collected from my house and delivered to separate addresss the following day with absolutely no damage. The cost was so much cheaper than had I used the post office. Definitely will use them again.
29/12/20 by Sally Barrett
The customer care team at Parcel Monkey are excellent. Polite , helpful and knowledgeable . Quick to respond. Update on parcel status is quick and easy and the booking process is simple to use. All round an excellent company to do business with.
29/12/20 by Customer
With Christmas cancelled due to Covid, plans to go home for Christmas to be with my family were cancelled - kids presents were all wrapped under the tree ready to be moved into the car for the drive up North. To avoid disappointing the kids and their parents and grandparents (my parents) I jumped on Parcel Monkey and booked delivery to 2 addresses for 3 large boxes ( as usual I had gone mad and bought far too much!) I was amazed that despite the change in regulations, I got pick ups for all 3 boxes from 2 different companies the next day with delivery to their final addresses the day after that - easily in time for Christmas if anything did get delayed for any reason. Nothing did get delayed and I am pleased to say although Christmas was different this year, Christmas wasnt cancelled. I was astounded that such big parcels could be delivered from London to Hull overnight and at such a reasonable price - amazing service, both pick up and deliveries went really smoothly with very friendly staff at both ends. Thank you Parcel Monkey for ensuring my relatives were not disappointed this Christmas - you really played your part as Santa this year for my family.
29/12/20 by David
Great service easy to navigate through the website
29/12/20 by Customer
Great service again.
29/12/20 by Rebecca
I’ve always used parcel monkey for two reasons; 1. Ease of their website 2. Choice of couriers. Always efficient quick and hassle free!
29/12/20 by Emily
Great service, really competitive price options found.
29/12/20 by Customer
Very good service with compatible prices.
29/12/20 by Customer
1st time used parcelmonkey, very pleased with how easy everything was and very straightforward.
29/12/20 by Charles Daffin
Good efficient next day delivery in V=Christmas week with choice chosen - Parcelforce.
29/12/20 by Chris
I had a nice experience. Everything went on time
29/12/20 by MUHAMMAD MUDASSIR NADEEM
I have already submitted a review. I sent a parcel and the next day it was delivered back to me. Because it didnt have a bar code. I told them on the phone I didnt have a printer. As long as it was clearly addressed ok. I paid £8.89 to send myself a parcel.
29/12/20 by patricia magill
dreadful! on their website they said theyd take car parts - beware they dont! we paid £46, they collected the parcel, we paid our money then sent it back to us and now wont give us our money back, it clearly states they will take car parts! DO NOT USE THIS COMPANY THEY ARE CHEATS AND THEIR COMMUNICATION SKILLS ARE SHOCKING!
28/12/20 by andrea collins
You are asking for the review when the parcel hasn’t been delivered yet! It s been 11days ! It s probably automatic but do not test me as you ruin my Xmas presents while guaranteeing 3 to 5 day! The audacity !!!
28/12/20 by Angry customer
Collected when the day they said they would and delivered promptly! Will definitely use again. Only improvement would be to give a time in a 2 hour window that you will collect the parcel.
28/12/20 by Elaine
Great service from the pick up but the parcel was going to Spain and the couriers there couldn’t find the address so my mother had to drive over 30 mins to collect the parcel from where they left it. Obviously wouldn’t use again.
28/12/20 by Katie Foster
Very good. Said theyd collect next day. On day of collection I received a message giving me an hours window within which theyd collect. Would use again.
28/12/20 by Martin Harris
Parcel picked up by Parcel Force the next day. It took 3days to get to Heathrow and then 24 hours to be delivered to destination in Dubai.
28/12/20 by David Hinchley
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