We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,662 reviews.
Fab service. Definitely use again
01/01/21 by customer
Excellent service
01/01/21 by RETRO DES
First time using this service, or indeed sending a parcel. Excellent service, great price and no problems.
01/01/21 by Neighbours
Easy to use and great service
01/01/21 by Rog
Delivery was 2 days late
01/01/21 by Mike Huggan
Such a great way to send parcels. Collected from the doorstep and delivered my daughters Christmas presents the next day (23rd Dec).
01/01/21 by Mark
Not delivered next day
01/01/21 by Linda
Had to send a last minute Christmas present due to a tier change and didnt trust Royal Mail to get it there in time, so used Parcel Monkey to book a DHL courier with next day service. Worked perfectly and present arrived the next day. Price was reasonable too, only £8, when RM would have been £11+. Very happy, would use again.
01/01/21 by CJS
Used many times and always professional and reliable.
01/01/21 by Ann Carey
Hi I have used this service for the second time.
I am really happy my parcel as been delivered by new year .
I love how easy it is to follow the tracking.
Many thanks Gwen
01/01/21 by Gwen Leese
Simple, quick and convenient
01/01/21 by Lewis
Was delighted parcels arrived in time for Christmas after travel restrictions meant my family couldn’t travel. Paid for 24 hour delivery- it took 48 hours, but Christmas post is always busy, so was to be expected
Site was easy to use
01/01/21 by Customer
First time using this service and So impressed with updated information along the way
Will certainly use again
Thank you
01/01/21 by Lindsey Atkins
Professional and on time. Delivered swiftly. Competitive price, highly recommend.
01/01/21 by Lisa Digger
From start to finish excellent service
01/01/21 by Lindsey Atkins
Parcel picked up and delivered promptly - thank you!
01/01/21 by Customer
Excellent easy service 5 stars
01/01/21 by Mulberry
I use Parcel Monkey every year for Christmas delivery to the USA. Never a problem.
01/01/21 by Customer
Easy to use. Does what it says on the tin. Useful as increasing number of post offices cannot/will not print labels.
01/01/21 by Customer
Web site was not totally easy to navigate and why,when I know thathermescollect parcels from here were they not listed?
However the dhlbooking I made did work although could have Been collected a day ear.ier. A working day. Had I been able to book direct I’d have had Hermes on the preceding day it my hands were tied by amazon returns
01/01/21 by barbara horsfall turner
Very easy and simple brilliant prices ????
01/01/21 by Daniel Richmond
Parcel Monkey is fantastic! Reasonably priced, swiftly delivered! We could ask for no more!
01/01/21 by Madeleine
Outstanding customer services ,will use time and time again
01/01/21 by Simon Love
Excellent with collection. Unfortunately the parcel took much longer to be delivered than stated. Also I found the tracking system was not updated on a regular basis.
01/01/21 by Carol Rice
After a miserable service from another company when I booked direct I decided to use this broker. The service was immeasurably superior than the former experience. Despite a 24 hour delay just before Christmas, I am happy to report that my grandchildren were able open their presents on Christmas morning.
01/01/21 by Peter Morgan
Excellent service, will definitely use again
01/01/21 by Kevin Parker
The worst possible experience ever. Unexplained delays, no effective answers to simple questions as where is my parcel, why is the parcel delayed. After 23 inquiries on their website chat, with very long answering times, Parcel Monkey is asking my parcel details, like they never had them and pretends their chosen courier Courier cant find my parcel, although is still being tracked as held in customs in Cebu on the Courier website. I am being asked the volume, weight and full list of the items, details that are present in the order documents already filled in at the time of placing the order with them. I was promissed an update for 13:00 24 hours ago. I do not recommend this company unless you want your items to be lost. I am prepared to look at legal ways to recover my goods.
01/01/21 by Stefan Dobre
Picked up from my door and delivered the next day, brilliant service and price is reasonable
01/01/21 by Customer
Not happy with parcel collection. I have order parcel to be collected from my home, the time table been given to me for pick up was 9-17, that is not very accurate timing and the whole point of picking up delivery from home lost it’s meaning. Although, that something I would respect, my true disappointment was the behaviour of driver whom came to collect the parcel. He was unprofessional and extremely rude. I would rather avoid monkey parcel in future, to not cross path with same driver. The delivery in Czech has been awesome and I am very happy with that side and that’s the **
01/01/21 by Simona
Very quick and efficient
01/01/21 by Douglas McBride
Great stuff got the parcel undamaged.
01/01/21 by Customer
Great effort but found it a bit difficult to use in parts over all would use again
01/01/21 by Miss joanne lloyd
Even at the busiest time of year my parcels were collected and delivered quickly and at a low cost. Excellent service. Will definately use again and recommend to my family and friends.
01/01/21 by Angela
Great service, easy to use, everything worked as promised!
01/01/21 by Customer
Collected and delivered as promised
01/01/21 by charles goody
Great service & easy to use
01/01/21 by JC
there is no point to book a collection with them
01/01/21 by L salib
We were very happy. Very efficient and good price. Picked up and delivered in times promised
01/01/21 by angela constantine
Cool very fast delivery
01/01/21 by Customer
Perfect ! Collected at 1145 delivered less than 24 hours later, impressive and half the cost of going through total mail express 24 directly and included insurance ! will certainly use again .
01/01/21 by Customer
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