We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,662 reviews.
never emailed the postage label for printing after multiple requests so after a few days had no other choice but to use another provider and now parcel monkey are not responding to my refund request!! Never again, avoid avoid avoid!
04/01/21 by Becca Nevib
So convenient, and easy to use.
Im never queueing in the post office again!
04/01/21 by Katherine Morrison
works well - regular user.
04/01/21 by Tony
Always competitive with pricing especially so with larger parcels that I send.
Easy to navigate website and delivery bar codes are sent usually within a few minutes.
All in all an excellent service but could do with a signed for on receipt option which I have not yet found offered by any of the couriers.
04/01/21 by Lewis
Excellent service with package delivered the next day.
04/01/21 by Norrie Erwin
very good service
04/01/21 by yinyin.ma
Seriously, City Sprint has never disappointed me.
04/01/21 by Customer
Parcel collected and delivered on time. Great service using Parcelforce and nearly half the price of using the exact same Parcelforce service directly on their website. Extremely pleased and wouldnt hesitate to use again.
04/01/21 by Mr David Chapman
All ok parcel arrived safely and on time.
04/01/21 by Satisfied Customer
The parcel was not collected and we were not notified. I was unable to contact you to advise you of this by phone or email. We ended up sending the parcels by Royal Mail. I wont be using the service again.
04/01/21 by Customer
Great service !
04/01/21 by New Customer
Always good on price, always prompt to collect and deliver. Highly recommend.
04/01/21 by Customer
v good service
04/01/21 by Customer
They do what they say and provide a good swift service at reasonable prices
04/01/21 by Graham Stone
Parcel Monkey website was brilliant and clear to use. Email correspondence was efficient and effective, thank you. Labels easy to print out and parcels were booked to be collected on the 30th. This part all worked brilliantly. I paid for next day delivery. The postie came ready to collect and we stuck 24 hour delivery on each parcel together. All parcels were in new packaging clearly marked with Parcel Monkey labels firmly affixed. They should have been delivered on 31 December. According to parcel force tracking they are still being processed.... today is the 4 Jan. So although not strictly Parcel Monkeys fault the whole experience has made me feel let down and disappointed. They were 40th birthday presents and late Christmas presents to my family. Parcel force just stick up the same convoluted message each day about volumes of parcels. It is impossible to get a specific update on my own parcels for which I paid well over £40 in delivery. Forgivable if it had been one or two days late but now..... what was the point of paying premium for next day - if there is this much back log they it shouldn’t have been an available option when I booked it.
04/01/21 by E. Arbuthnott
all good, slightly late (a couple of days) but to be expected with all covid and xmas
04/01/21 by Elisabetta
Great service, very happy I would recommend to anyone want good delivered promptly and at good value.
04/01/21 by Customer
Have used Parcel Monkey for a while now and most of the time have been pleased, however have just received an extra charge for a parcel which was raised because they reckon that the volumetric weight was a lot larger than the actual weight, considering the item was a lump of zinc ( a very heavy metal ) this has got to be incorrect. Use this service with care.
04/01/21 by Customer
Great service. Didnt realise how easy it was.
04/01/21 by Glenn
Some of the content of one of the box was damaged due to not being secured by myself. Delivery was prompt and on time on both end. Very friendly delivery driver. Friendly and professional customer service agent. No complaint.
04/01/21 by Shocks
Super easy, super quick, very good price.
04/01/21 by Jeroen
WHAT A JOKE ~ Parcel Not Collected on the date arranged ~ Nothing on trace website just blank screen ~ Impossible to contact anybody ~ Customer service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
04/01/21 by Cliff
Quick & Easy to use, pricing reasonable
04/01/21 by GPL SPECIALIST VENTILATION SERVICES LTD
Good rate and good service.
04/01/21 by customer
i was very happy with the service, the price, and how quickly the parcels arrived in Cape Town, South Africa. i will recommend Parcel Monkey UK.
04/01/21 by FGI Consultancy Ltd
My parcel was delivered straight back to my home address. Parcel Monkey provide no way of logging this. Terrible customer services. Now I have to pay for the package to be delivered once more. Very frustrated customer.
04/01/21 by Customer
Very disappointing sevice, they did not manage to pick up a parcel from London for 12 days. I eventually had to cancel and am waiting for a refund.
04/01/21 by Silvia
Need to exchange parcels from opposite ends of the country due to COVID rules changing last minute. I had a similar sized parcel to my SIL I had more options of courier to choose from and went for DPD express drop off. For £10 I sent a medium 6.5kg parcel insured for £100 . Dropped off Tuesday 11am , collected 2pm delivered Wednesday 15:30 pm
My sister in laws is still waiting collection nearly a week later with Hermes , which was exactly the same price but with another parcel comparison site. Only email to make a complaint.
So I’m very happy with Parcel monkey, great value for money
04/01/21 by Colette Whiting
An excellent service. I have already recommended you to some friends. Thank you for being so efficient at a very important time for me.
IRENE BHAKRI
04/01/21 by IRENE BHAKRI
Always reliable. Super easy to use. Competitively priced.
04/01/21 by Customer
excellent as always
04/01/21 by jane cooke
Amazing fast service and reasonable price A++++++
04/01/21 by Gull
Chose to drop off my parcel locally. Delivery was super quick. DPD excellent service.
04/01/21 by Colin Hirst
The cheapest I ever found. Quick and easy to use the side .
04/01/21 by Customer
Easy to use and efficient website.
04/01/21 by Customer
Easy to use service - have sent a few parcels now and all went perfectly via the print my own label and drop at my local post office service - will be using again!
03/01/21 by Customer
Excellant service fast delivery will definately use again
03/01/21 by Rita Cawley
Quick and easy to arrange collection, item arrived next day. Affordable option if you need a quick reliable service.
03/01/21 by Smiley Shazza
Great company. Efficient and reasonably priced. Will be using for all my deliveries in UK & overseas from now on.
03/01/21 by Kari
Brilliant service, thank You!
03/01/21 by Customer
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