We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
I found parcel monkey a brilliant service, from my experience booking, to the parcel being collected and delivered was a prompt and informative service. I have and would recommend.
29/12/20 by Customer
Great Service as ever
29/12/20 by Anita Randall
third time using them, all times have been great.
29/12/20 by jess
Great service.
29/12/20 by Customer
Absolutely brilliant. The service, the price, communication and uncomplicated. Will definitely use again. Thank you.
29/12/20 by Karen Hicklin
Great service
29/12/20 by Customer
Great Service. Will definitely use again. Gives loads of options so you can make the choice that suits you.
29/12/20 by June Hall
Pickup of parcel as arranged. Not much else to say as the service was paid for. Thank you.
29/12/20 by Colette Merkelt
Smooth experience, no problems at all.
29/12/20 by Sam
Paid for 2 doors to be collected and delivered. Doors were collected then were not delivered and I have had no satisfactory answers to where the doors are. I am currently owed £600.00 for doors and paid £100.00 for them to be stolen (delivered)
29/12/20 by Sanjeev Sansoy
Very dissatisfied, I paid £120 for 3 day International shipping and my package is still in the UK, it was collected Dec 18th and it’s now Dec 28th. Definitely the last time I will be using this service. Very disappointed!
29/12/20 by Sean
Easy to use service. Able to track parcel. Home pick up of parcels really good in current coronavirus. Next day delivery was next day
29/12/20 by Customer
Very quick and effective
29/12/20 by Karim Hassan
Two of My 4 packages arrived soaking wet and it had damaged all goods inside ! Extremely upset , these were Christmas gifts ! I will be taking further action
29/12/20 by William West
Did exactly what it says in the tin. Great service
29/12/20 by Simon Edgell
Parcel not delivered. No response to query. No way to contact by phone. Will not be using again.
29/12/20 by J Pattinson
Top marks picked up on time and delivered the next day Christmas Eve.
Thank you very much
29/12/20 by JOHN
Arranged for a parcel to go from UK TO USA the week before Xmas. It was collected as planned and I was able to track the parcel to its final destination. And it arrived before Xmas day. Bonus!
The only comment I have is to check the postal address is correct as autocorrect kicked in and changed the destination originally. May stop it being returned unnecessarily.
Brilliant service.
29/12/20 by N CORTON
I had to send some presents late to Scotland, I didnt think they would get there on time during the christmas rush, but they did. Extremely pleased with this service.
29/12/20 by lynn scotford
Paid £13+ for 24 hour delivery, parcel was collected on 23rd Dec, still hasnt been delivered (29th)!
29/12/20 by Hicks
Excellent service. Tracking kept updated. Parcel signed for on delivery and then tracked as delivered straight away. Can highly recommend.
29/12/20 by Diane Marshall
Due to COVID restrictions we had to courier Christmas presents last minute, Parcel Monkey made the whole thing stress free and cheaper.
29/12/20 by CD
I have used this service twice now to send parcels to my daughter in Hong Kong. Each time they have proved very efficient and reasonably priced, and I have been surprised at how quickly the parcel has reached her. I will only use them now!
29/12/20 by Elizabeth Hunt
Great service. We had to send a parcel to our son at short notice due to the pre Christmas change in covid regulations, we set up the order with DPD Tues morning, it was picked up lunchtime Wed and delivered by 8.30 am Thurs (Christmas Eve). The DPD driver was really polite, and we were kept informed by email and text as to what was happening at each stage, would definitely use again and recommend.
29/12/20 by Karen
Think I have already sent a rave review so not much more to add other than brilliant ! every thing worked like clockwork - even one delivery to the French alps to my grandsons - so you will be my first when I have my next delivery - and Ive already recommended you to friends thank you happy new year !
29/12/20 by jennie hicks
I have used parcel monkey for many years now and have found them to be reliable and very good value for money
The website is easy to use
29/12/20 by leslie
Arranged very quickly: order put in at 9pm and pickup at 9:30am the next day by DPD. Good info and notifications from Parcelmonkey for working through the early stages and I could track the delivery through DPD. Labels,Customs declaration etc easy to print off. The courier was on time, smiley and efficient. The price was nearly £20 less than the Royal Mail for small parcel 2-5kg to USA. I would have given more stars as it was so straighforward to do and felt reliable and professional, but the delivery date on the quote was supposed to be 22nd Dec, and it took until the 28th. It was picked up on 14th Dec so took two weeks instead of the quoted one week. Given the season and coronavirus maybe that is the explanation, but I didnt get any notification/apology about the delay; merely the tracked date for expected delivery kept extending each time I looked.
29/12/20 by Marney
Really good service. Reasonable price for 24 hour delivery Will def use again and have recommended to others.
29/12/20 by Amanda Harris
Simple, straightforward transaction that worked well.
29/12/20 by Tony S
It is difficult to right a review as unfortunately my experience of the service was hampered by the border blocade, which was not the fault of the service itself but sadly impacted on the timely delivery of my parcels. So was a week later than anticipated. Sadly the tracking was not very informative in that time. Although, the collection driver was very courteous and the condition on delivery was very good.
29/12/20 by Gina
Parcel was supposed to have been collected on 23rd December. They didnt turn up to collect it. When I tracked it, they said that they had attempted to collect. But there was someone there all day, and I didnt get any call or email to say so. I only found this out when I tracked the parcel. The parcel is now sat in my hall waiting to be collected. But trying to get information about the collection is impossible. Everytime I email, I get a response to say it will be dealt with within 48 hours. When I do get a response, it is a generic email that doesnt even answer my questions. Not Impressed. Will not use this company again.
29/12/20 by Sandra
First time user- very impressed with price, ease, reukts.
29/12/20 by KM London
Great service
29/12/20 by Angela
Excellent website, decided to use parcel force. Item was there next day 24/12 all very surprising and good.would recommend.
29/12/20 by John Wilson
Excellent service.
Easy simple step delivery process and the parcel was delivered within 2 days.
Will definitely use Parcel monkey again.
29/12/20 by JLB
Obscenely cheaper online than in post offices and shops. My parcels arrived in time stated and good condition. Definitely going to use this service again for many postal needs.
29/12/20 by Jonathan Fisher
Simple and easy first time - will use again
29/12/20 by Peter Chaffer
Easy transaction , good value , delivered on time .
29/12/20 by of
On time despite time of yesr
29/12/20 by JSG
Simple service to use, with a wide range of reasonable courier options available for drop offs and collect (the latter being a godsend in our current times). Parcel monkey keeps you informed every step of the way and its easy to download or send the relevant postage labels. Good for overseas as well as UK-based deliveries. Definitely recommended - in fact, I have already advised a few people use it who are now just as satisfied customers as me! :-)
29/12/20 by Kirsten
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