We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Splendid services.
31/12/20 by Nicky Bennett
Courier didnt turn up twice when they said they did so poor
31/12/20 by Sam
I was very happy with the efficiency and punctuality of the driver. He was very professional and friendly! He really was good and courteous. I will use Parcel monkey again and again as well as recommend to friends and family!
31/12/20 by Deen
Poor. Waited for a pickup by Courier for 5 items. Did not turn up. We either have to rebook to wait for the same company (who failed the first time) or use alternative couriers. Basically you have lost your money if you do not rebook. In this case rebooking is too slow for our customers. Parcel monkey keeps all your money as they do not have to pay the courier as they never showed up:(
31/12/20 by Graeme Smith
Second time of using, the first involved getting a parcel from U.K. to the Algarve, this time England to England. All went without a hitch.
31/12/20 by I Bryant
Excellent website, service and value for money!
31/12/20 by Angie
Really easy to use, shipped a large package to Finland with tracking info easily available. I’ve used before and will use again.
31/12/20 by Laura Rich
Hassle free and very convenient I am quite pleased with the service, parcel monkey will be my go to parcel delivery company from now on thanks for your good work.
31/12/20 by Antonio
The large package was collected on time and delivered very quickly. The price was very reasonable. All good. Recommended.
31/12/20 by Neil Thomson
Great, easy to use and can save money
Thanks
31/12/20 by Mark
Very good value
31/12/20 by John
Great service once again.
Good price.
Highly recommended !
31/12/20 by Ian Atherton
Overall good, but clunky process inputting all the details and addresses. Not great if you want to send multiple parcels to separate addresses. Also not entirely sure it is cheaper and quicker than using Royal Mail/ParcelForce.
31/12/20 by Simon
Collected my parcel as arranged and delivered the next day as promised.
31/12/20 by Julia Sandiford
Excellent service. Highly recommend
31/12/20 by cei davies linn
Great service. Quick and easy to compare quotes and to organise delivery. Will use again.
31/12/20 by Gemma S
Easy to book and on time delivery! Cost is good too
31/12/20 by Chris Cope
Impressed with both prices and information re my deliveries. Cannot fault in any way.
31/12/20 by Terry Bean
V Good del;livered on time
31/12/20 by Rob
Collected my parcel from the front door, arrived in good time and condition to the Middle East.
31/12/20 by Customer Jenny
Definitely better than going straight to post office. Greater choice of ways to send and certainly a much sweeter price. Still, because of different companies having different rules you cant always work out what the threshold weight is for a price increase - generally works out as 2kg, then 20kg. Great service to Europe. Also hear this : I sent a parcel on 23/12/20 at 2pm and it reached the recipient at 9am Christmas eve - I chose one of cheapest options available!!
31/12/20 by ashtin doorgakant
Excellent service
31/12/20 by Customer
Very very bad. I’ve sent a parcel to Taiwan and you’re not even aware that they have suspended every parcel coming in or out from the UK and not even letting me know.... this is just ridiculous......i just hope that you don’t lose my parcel too. This will be the first and last time that i use this service.
31/12/20 by A M
Very good quick and efficient came earlier than expected
31/12/20 by S chard
Great service. Fast and not pricey! Thank you
30/12/20 by Violeta Bartl
I was incredibly nervous as this was the first time I shipped my cases this way. I was happy to know they all arrived together with no major indentations. Thank you! This service really helped me with my travel this time and greatly reduced the stress of managing them myself.
30/12/20 by Customer
Fantastic service first class cannot fault fast and efficient
30/12/20 by Customer
Great service and easy to use.
30/12/20 by Customer
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30/12/20 by Customer
First time using your service. You were recommended.
Great service and price. Everything arrived safely on time.
Will definitely use again and let recommend.
30/12/20 by Mother of 2
Shipment went smooth and at ease with no issues.
30/12/20 by nadine
very quick delivery thanks alot
30/12/20 by Jerry Ramos
Amazing service! So inexpensive and reached Denmark before Christmas even though sent on 16/12. I was delighted as it was full of Christmas presents. Couldnt be happier and would highly recommend and will use again, for sure!
30/12/20 by Customer
very competitive price, however, i send 4 times next day delivery none of them received next day!!
30/12/20 by Yousuf Hasan
All worked just as it should
30/12/20 by Joanna Winter
Excellent service and both parcels arrived in time for Christmas- price was significantly lower than dealing with carrier direct - would recommend
30/12/20 by COLIN
Easy to use interface and great service by chosen provider. Would highly recommend.
30/12/20 by Sam J
Quick service. Great price. Would recommend.
30/12/20 by Carla d
I booked online for a parcel to be collected today and delivered to Australia and paid £84.51. When the driver arrived he had a different delivery address to the one I had entered with the order so refused to collect. I contacted Parcel Monkey immediately and was told that the driver had not been given the correct information and the next pick up date available would be 5 days later. I stressed that this was unacceptable as the gift is for my granddaughter and this delay may mean it would not arrive for her 2nd birthday. The response was that this was the first available date and nothing could be done! I used this service thinking it was sensible to avoid visiting the post office within a tier 4 area but ended up having to do exactly that. In my opinion something should have been done to arrange a pick up tomorrow as the error was theirs but this was not possible - I would NOT use again.
30/12/20 by Sue
2 weeks later i received an email saying i have to pay £12 to get the parcel back because the delivery address is incorrect. i have sent many parcel to that address. auto filled it and triple checked. my sister in law received 2 emails saying the parcel is in Europe and she has a date they said it will arrive. why should I pay extra to get it back if its correct.. i have printed the label they emailed me. barcode and everything.
30/12/20 by Customer
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