We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,662 reviews.
Really easy to use fast efficient simple
05/01/21 by Customer
I used this service to send a parcel to the US and it was better than my experience with DHL in the past.
05/01/21 by APM
This company are great when everything goes to plan but when it does not they are truly terrible. You cannot contact them by any other method than e mail. When claiming for a lost parcel they do not pay you back the shipping fee just the claim for the contents. The staff get very nasty and rude and will not let you enter a complaint anywhere, they just ignore the question. Do not use if you can help it.
05/01/21 by Jacqueline Roberts
Nobody has collected my parcel. Dont ..just dont.
05/01/21 by Customer
Easy to use and select appropriate service. Price through ParcelForce would have been £40 more but the service still performed well: 2 parcels collected and delivreed 400 miles away well within 24 hours.
05/01/21 by Customer
Excellent service
04/01/21 by John Mccann
Great service, good choice of options, all delivered as promised.
04/01/21 by Craig Brookes
Price excellent Parcelforce 24.
Strongly recommend
04/01/21 by JOHN GERARD MC CARTHY
Easy to book online, collection and delivery went to plan, no issues, would definately use again.
04/01/21 by Customer
Great efficient service
04/01/21 by Customer
Never had any issues with parcel monkey, amazing service, so easy to use.
04/01/21 by Adele
Very impressed collection on time and delivery spot on will you use again in the near future
04/01/21 by PAT
Easy system to use and half the price of the usual cost of the service we used to use.
04/01/21 by R Cotgrove
Very good service, recommended.
04/01/21 by Mr Stephen Thomas
First time we have used this service and it was excellent. Came to collect our two parcels saying they would arrive at their destination in the Cotswolds within two days, they arrived the next morning at 8am. We were so pleased and would thoroughly recommend this service.
Thank you.
04/01/21 by Margaret
Honestly amazing. After Boris scuppered our Christmas plans and one of our family members was stranded on their own for Christmas I was able to courier all of their gifts to them so that they would be able to have something resembling a Christmas Day. Bearing in mind that we did this ON CHRISTMAS EVE, and the gifts were with their recipient 2 hours after I booked, it truly was a Christmas miracle. Prior to using Parcel Monkey I did try booking directly with the courier but it was a) way more complicated, b) more expensive (!) and c) their payment process failed. Will definitely use again.
04/01/21 by Ronan
Excellent service and easy to understand! Really efficient and safe!
04/01/21 by Customer
Pick up and drop off just as promised. Very pleased.
04/01/21 by antonia
My parcel left Cornwall on Tuesday to be delivered on Wednesday. By Saturday my daughter gave up and took an unnecessary journey in Tier 4 to collect it herself from the Hatfield depot. I wish I had never used Parcel Force.
04/01/21 by Lisa Mannall
1 hour Collection window given ✅
Great Price ✅
Email received as soon as item delivered and signed for ✅
Will def use parcel monkey ???? again
04/01/21 by Euan Main
Terrible disorganised service that should be fined. I am writing my third review with one star because all three of my package sent from U.K. to Italy with Parcel Monkey/DPD were delayed by more than two weeks? I have gone to a lot of effort contacting parcel monkey about the delays and and asked for reimbursement of postage fees as the service was delayed by more than two week. There was no update, the goods sat in the Italian couriers depot which in one case was only 20min drive from the customer but no one bothered to call to try to deliver to the customer. I didn’t get an apology or an acknowledgment of my complaint letters and I have no way of calling or living chatting to a team that can help. I would never use this service again ! I definitely do not recommend.
04/01/21 by Customer
excellent service. efficient and great price. Will definitely recommend and use again. thank you.
04/01/21 by Emma Lander
I am so disappointed I used this service three times for three packages to three different people all living in Italy. 100% were delayed by more than two weeks and no tracking updates. BRT is the local Italian courier working with DPD and the didn’t update their tracking despite it arriving in the country on 18 Dec and there was no update until I chased on 30 Dec and even now it’s still only delivered on 4Jan. Also parcel monkey doesn’t have telephone or live chat customer service so this service is terrible. I don’t trust them. I’d never use them again. I have insurance with each of my boxes but despite a long letter that I uploaded onto their dashboard they ignored it and just told me it was due to be delivered. No apology it’s late and no acknowledgement of the letter. I’d like to formally complain but they don’t even have a way to complain on their website. I don’t recommend.
04/01/21 by Sarah
Great service, collected as promised & delivered the next day without any issues.
04/01/21 by Customer Steve
Terrible service. I shipped this to Italy 8 days before Christmas. It arrived in Italy but was sat in the BRT (local Italian courier company) depot and no one bothered to move it for two weeks or update the tracking until I chases this on 30th Dec. Very disorganised and disappointed. No option to call the courier or live chat. I wrote a message on the dashboard and have had no reply even after Several days. Terrible service. Avoid wherever possible
04/01/21 by Sarah
Love Parcelmonkey! Always cheaper than going direct and yet the same service. Very quick in getting tracking and label information too. Can’t fault them!
04/01/21 by Annette
Paid for next day delivery service - collection 30th December, delivery 31st December. Parcel was collected on the 30th, but not delivered until 4th January. Very disappointing.
04/01/21 by Customer
1st class service
04/01/21 by 55brison
Excellent service
04/01/21 by Customer
Made the whole exercise very simple.
04/01/21 by patrick Moroney
A parcel of Christmas gifts was delivered by a concerned motorist who found it, damaged, by the side of the A4169. This is after the courier partner, DX, told us that it could not be delivered as the property could not be reached, and that the package was in their warehouse awaiting redelivery. Weve not been contacted about a refund or an insurance claim as Parcel Monkey promised, and the link to review our experience was not sent through to us as it standard (do they only want reviews from customers who havent complained?). PM either needs to partner with better couriers or step up more effectively when problems arise.
04/01/21 by Rich
Collected and delivered as promised and on time.
04/01/21 by Mrs enslin
An easy to use site to make comparison and find the best option for posting.
04/01/21 by Customer
Fantastic well priced next day service! Wish I’d found you before now!
04/01/21 by Mr and Mrs Ford
Never ever would I use this company again and hope people take note,my parcel was paid and I paid the insurance aswell my parcel has not been delivered to we’re it should have been , I have been trying to get hold of someone to help me and when they did they said I need to paid agin for my parcel to be returned to me so I paid it still no parcel and a lady from Devon has got in contact with my sister in Ireland to say she has my stuff I’m so disgusted with this company and still nobody has got back to me
04/01/21 by Sibeal mcauley
First time using & pretty good ! Arrived swiftly & price was great !
04/01/21 by Sarah Turton
All excellent -straightforward and efficient
04/01/21 by Carol Bell
Very good service and no damage to parcel
04/01/21 by mr geoffrey roach
Great price and DHL bang on time for collection and next day delivery. Could not ask for more or better.
04/01/21 by Allan Baker Customer
The DHL / very kind man who picked up my parcel was so helpful and my parcel was delievered on time and in good order!
Thanks very much!
04/01/21 by Ruth Robinson
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