We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
An easy to use and quick comparison site. Parcel was delivered abroad quickly and undamaged.
02/01/21 by customer
This company is RUN BY FRAUDSTERS. Ive selected Parcel Force Express before 9 am and it was delivered 3 days late . So spoken to parcel monkey for a refund and they just lie to me and refuses to refund me. So my family made a PayPal claim and the company never replied to the PayPal Claim so the claim was decided to my favour and refunded me. Everybody who reads this If Parcel monkey refusing to refund you, make a PayPal claim as parcel monkey will not respond and PayPal claim will favour for you and refund you. Everybody do not contact Parcel Monkey as the customer representatives are very rude as they give you lies. Trust me
02/01/21 by Geoffrey Maycock
Pleased, thank you.
02/01/21 by S L
Brilliant service, the weekend before Christmas London went into tier4 and all my presents were delivered on time, thank you.
02/01/21 by LM
All good, would recommend Parcel Monkey. However had a bad experience with DHL delivering to us. So cant recommend them.
01/01/21 by David Rae
Clear, easy to use and quick.
01/01/21 by Richard Trahair
Outstanding service, really easy to use.
Nice one parcel monkey!
01/01/21 by Customer
Great service as always and great price
01/01/21 by Mr Colin Poulter
Crooks that just take money from your account without letting you know that there is a problem and not give you a chance to show they are wrong. No protocol to deal with issues.
01/01/21 by John Pulsford-Brooks
Easy to use. Lots of choice. Reasonably priced. Delivered as stated.
01/01/21 by Paula
Company does not reply to my messages Still waiting for the refund
01/01/21 by monika dziubak
Simple system for international parcels. Unfortunately some of the courier companies used are not as efficient as others, but in future I’ll use Parcel Monkey but avoid the option of Parcel Force International, and use DPD who delivered a parcel to Germany in three days when Parcel Force took two weeks. That’s not Parcel Monkey’s fault, a d their service is superb. Highly recommended.
01/01/21 by Paul Fisher
Use of the parcel monkey website is easy. dpd provide a great link between UK and Sweden, good price, perfect service. Love the notification of the approximate time (give a one hour slot) of collection/delivery of the parcel.
Staff are very friendly. A great service any time of the year. Will be making use of your service again and recommend the service to others.
01/01/21 by Alex
Excellent service
01/01/21 by Chris Thomson
Brilliant! Easy to use, parcel picked up and delivered exactly as expected. Saved Christmas, thank you!!
01/01/21 by Miranda
Easy and efficient
01/01/21 by Customer
Amazed at the prompt collection and the delivery from the wilds of Wiltshire to Dunfermline. A job well done,
01/01/21 by Fred Pooley
Fab service. Definitely use again
01/01/21 by customer
Excellent service
01/01/21 by RETRO DES
First time using this service, or indeed sending a parcel. Excellent service, great price and no problems.
01/01/21 by Neighbours
Easy to use and great service
01/01/21 by Rog
Delivery was 2 days late
01/01/21 by Mike Huggan
Such a great way to send parcels. Collected from the doorstep and delivered my daughters Christmas presents the next day (23rd Dec).
01/01/21 by Mark
Not delivered next day
01/01/21 by Linda
Had to send a last minute Christmas present due to a tier change and didnt trust Royal Mail to get it there in time, so used Parcel Monkey to book a DHL courier with next day service. Worked perfectly and present arrived the next day. Price was reasonable too, only £8, when RM would have been £11+. Very happy, would use again.
01/01/21 by CJS
Used many times and always professional and reliable.
01/01/21 by Ann Carey
Hi I have used this service for the second time.
I am really happy my parcel as been delivered by new year .
I love how easy it is to follow the tracking.
Many thanks Gwen
01/01/21 by Gwen Leese
Simple, quick and convenient
01/01/21 by Lewis
Was delighted parcels arrived in time for Christmas after travel restrictions meant my family couldn’t travel. Paid for 24 hour delivery- it took 48 hours, but Christmas post is always busy, so was to be expected
Site was easy to use
01/01/21 by Customer
First time using this service and So impressed with updated information along the way
Will certainly use again
Thank you
01/01/21 by Lindsey Atkins
Professional and on time. Delivered swiftly. Competitive price, highly recommend.
01/01/21 by Lisa Digger
From start to finish excellent service
01/01/21 by Lindsey Atkins
Parcel picked up and delivered promptly - thank you!
01/01/21 by Customer
Excellent easy service 5 stars
01/01/21 by Mulberry
I use Parcel Monkey every year for Christmas delivery to the USA. Never a problem.
01/01/21 by Customer
Easy to use. Does what it says on the tin. Useful as increasing number of post offices cannot/will not print labels.
01/01/21 by Customer
Web site was not totally easy to navigate and why,when I know thathermescollect parcels from here were they not listed?
However the dhlbooking I made did work although could have Been collected a day ear.ier. A working day. Had I been able to book direct I’d have had Hermes on the preceding day it my hands were tied by amazon returns
01/01/21 by barbara horsfall turner
Very easy and simple brilliant prices ????
01/01/21 by Daniel Richmond
Parcel Monkey is fantastic! Reasonably priced, swiftly delivered! We could ask for no more!
01/01/21 by Madeleine
Outstanding customer services ,will use time and time again
01/01/21 by Simon Love
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
