We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,462 reviews.
Awful, just awful. After 3 days of collection not being made then e-mailed to say cant do it and refund was on its way. Parcel monkey was a pretty good name choice for this company
21/07/20 by Peter McConvey
Our Response: Hello Peter,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed. You are kindly requested to be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
A great company that does everything it’s says and I have never been disappointed in there service, we have used them many times
21/07/20 by Tony
Always good service
21/07/20 by Customer
excelent service!
21/07/20 by Mirian
Delivery was quick and trouble free
21/07/20 by Eugen van Jaarsveld
Excellent service
21/07/20 by D Lewis
Good Value for money
21/07/20 by Jay O'connell
Fantastic efficient service.
21/07/20 by Rachael Cutler
Honey and mead safely delivered.
Great service
21/07/20 by CHRIS ATKINS
I’m really annoyed , I weighed my parcel several times and it was always 5.2 kg Yesterday I was charged an extra cost (minimal but that’s not the point ) . How can you say my parcel weighed an extra 3kg ??? Beyond me ????
21/07/20 by Carole
Booked a parcel for collection yesterday did not collect.
21/07/20 by Gary Evans
Excellent service delivered next day
21/07/20 by Jason edwards
Parcel collected and delivered within 2 days as promised, arrived safely. Used Parcelforce and the price was better than I could get on Parcelforces website.
21/07/20 by Eliz Hüseyin
Excellent web site so straight forward to use.would defiantly recomed and use again.
21/07/20 by deb
Easy as pie! Will use again for sure!
20/07/20 by Anthony Rowe
So convenient and easy to use. Put in your parcel details (size and weight), choose collection or drop off and Parcel Monkey UK do the rest. I had a large and heavy parcel (18kg) that would have been a nightmare to take to the Post Office but instead, I had it picked up the next day from my own doorstep. Brilliant!
20/07/20 by Alison M
Great service
20/07/20 by Declan Banks
Perfect and on time
20/07/20 by Customer
Parcel collected on time and arrived within the period specified. Great service.
20/07/20 by Maria987
Picked up in UK and delivered to Portuguese destination within a week. Excellent service.
20/07/20 by Christine Blenkarn
Sent a parcel through parcel monkey, used the parcel force 48 option, parcel monkey were 15 quid cheaper than sending it through parcel forces own site with insurance against damage/loss, top marks in my book, will be using again.
20/07/20 by Michael
A normally great service. Problems start however when customer service is needed. Its unhelpful, frustrating and extremly slow.
20/07/20 by Customer
Absolutely outstanding service. Great communication throughout the process with all parties. Excellent price, very friendly and helpful parcel collection driver. A really first rate customer experience all round. The parcel was collected and delivered exactly when they said it would be. What more can you ask for? 10/10
20/07/20 by Bryan
This was easy to use and gave a range of options for delivery
20/07/20 by Mrs Christine Blair
Good prices, easy to use website, so far have been very reliable so will keep using this company to send my parcels
20/07/20 by Charles
Arrived promptly
20/07/20 by Mr Ernest Yeomans
I was sceptical at first after reading reviews, however I have used Parcel Monkey a dozen times over the past few years without any issues at all. I guess it helps when you package and label items properly/securely. Will use again no problem
20/07/20 by Ben
Used for the first time and I’m so glad I did. So easy to use and everything went brilliantly
Brilliant.
20/07/20 by Annie
Gets better the more you use it. Storing past addresses really speed things up.
20/07/20 by David Allman
Excellent service
20/07/20 by Customer
Perfect service as always
20/07/20 by Customer
Very easy to use excellent service
20/07/20 by Mrs Clare Hawes
Really easy to use, would definitely use again.
20/07/20 by Bernie Lazar
Parcelforce took 3 days to actually another courier - no help from the Live Chat and no compensation for the 2 missed collection days
20/07/20 by Graham Taylor
This is the second time that I have booked a 24 hour delivery and it has taken 48 to get there!!!!
20/07/20 by Joseph Knight
I used DPD through Parcel Monkey. The parcel was not collected during the given hour with a message telling me that no one was at home. I had waited in all morning and actually saw the DPD van drive by. First lie! The parcel was eventually collected at 4.50 that afternoon meaning that I was kept in all day. The parcel was en route to Madeira. I tracked the parcel and was advised that delivery would be 4/5 days. I tracked the parcel and discovered that DPD had tried to deliver on two occasions without success. Second lie! The address for the recipient of the parcel was his work address and no delivery was attempted. We now know this because apparently the parcel was still in a warehouse in Lisbon and is currently awaiting transportation from Lisbon to Funchal by ship! Totally unacceptable service.
20/07/20 by Ingrid Strode
Brilliant value
20/07/20 by john smith
Grait service!!
20/07/20 by Leah
This was the 1st time I used this service I was quite pleased I would use them again the service was very fast 100% good
20/07/20 by C Henry
No information or updates sent to me. Parcel wasn’t picked up when it was meant to be ( late by 3 working days) had to argue with Courier about pick up! Parcel monkey took my money and then that was it. Awful!!!
20/07/20 by Jack
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