We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,680 reviews.
I dropped my parcel at the post office on a Thursday afternoon and it arrived at it’s destination USA the following Tuesday morning. Excellent service.
30/07/20 by Anita
Easy to use service at a good price.
I ended up choosing Parcelforce from the list of options and just dropped the parcel off at my local Post Office. There were collection options available, but it was convenient for me to drop it off. The cost seemed much lower than paying at the post office, which I normally do. All in all, very easy to book and pay and parcel was delivered to Germany 2 days later. Perfect.
30/07/20 by Alan Spence
All good with parcel monkey , but would never use DHL as i paid for next day delivery but was not picked up until three days later, woefully bad.
30/07/20 by Customer
No hassle process, happy with everything.
30/07/20 by Customer
I would not recommend the service. If you insure your parcel they will not honor the insurance and will simply not respond to you. On another occasion the carrier simply did not turn up to pick up the parcel. There are lots of other companies, whose service is way better, dont go for cheap, its not worth it. I lost money with them. Twice.
30/07/20 by Mrs Olga Whiting
Excellent service throughout, once again.
30/07/20 by Customer
Great service, excellent value for money.
30/07/20 by THORNS
Have to be honest was fairly secpitale that it would be the the same service but it was quite amazing will use agian
30/07/20 by R FENWICK
We always use parcel monkey for our business. Reliable and very competitive price..
30/07/20 by Mac J
First time using Parcel Monkey to compare after extortionate quote from Royal Mail to ship internationally. Easy process for the customer. Would recommend.
30/07/20 by MR DAVID JONES
Excellent service at a good price!
30/07/20 by Customer
Quick and efficient
30/07/20 by Customer
UK to Cambodia mid cov19
7 days and delivered safe to destination. Great service.
30/07/20 by Customer
Delivered fast and cheaper than the main supplier. Would use again.
29/07/20 by Customer
Fantastic service, can not fault them.
29/07/20 by Customer
I used ParcelForce delivery via ParcelMonkey. For some reason I do not pretend to understand, it was half the price of going directly to ParcelForce. So that was good. Next, they collected, which was a bonus as the thing was heavy. Thirdly, they did not tear the box apart or lose it for a week like another provider called U*S did recently but they objected to my mentioning that fact here on TrustPilot. Sometimes the truth hurts. Lastly the parcel was delivered even sooner than ParcelForce promised. So all round excellent service which I will definitely use again.
29/07/20 by Customer
This takes the stress out of waiting in line at the post office. Quick , efficient and really easy to use. Highly recommend.
29/07/20 by Jo Storie Knits ( customer)
Great service and quick!
29/07/20 by Anna
Brilliant to use always use parcel monkey rely on them to get my parcel to where it as to go.????????
29/07/20 by Customer
Very pleased with the service.
29/07/20 by D Cook
The last 2 times i have sent packages to my daughter in Narbonne they have been shunted between hubs on the outskirts of Paris. Why they went to Paris i dont know as as there were 2 options - Paris or France other. Parcel still not received. I have always had good service from Parcel Monkey until these 2 occasions
29/07/20 by Customer Geoff
Easy to use and excellent service picked up and delivered on time
29/07/20 by alan drew
Yet again brilliant service...picked up in Newcastle upon Tyne on Thursday lunchtime and in Rome by Wednesday before 12.00..no complaints...
29/07/20 by Dorothy Cobb
very pleased with prompt usa delivery
29/07/20 by mark lawson
Parcel collected and arrived as described.
29/07/20 by Customer
Good value, timely service. As expected communication at the Greek end was lacking but parcel had safely arrived at local office when we went to check its whereabouts. Would use again.
29/07/20 by M Wray
Great service. Fast, efficient. Collected & delivered as promised.
29/07/20 by Catherine
Whole thing was easy and remarkably cheap. 5 stars!
29/07/20 by lorenzo
AVOID AVOID AVOID. Courier collected the item on the 16/06/2020. They failed to deliver. they have a POD dated the 24/06/2020 with the collection address as the postcode for the POD with a signature and name that isnt connected to either address. Customer service is absolutely abysmal with just messages that they are waiting for a courier response. Or of the POD that isnt valid. Its now the 29/07/2020 and no offer of support not even the refund of the delivery charge. Basically they have charged £70 to collect an item then claim to have delivered back to the collection address. We have been left with no item and no delivery.
29/07/20 by Abs
i use the parcelforce 48 service its easy to complete and print off label.
29/07/20 by Mr. Nicholas Cocco
goog service
29/07/20 by Pankaj Derodra
Used Parcel Monkey a few times now. Was very dubious about sending parcels by courier, didn’t know which courier to choose. Parcel Monkey helped enormously by showing me all my options without me having to look everywhere. Pleased with the price and reliability of the service (confirmation of booking, receipt of labels, ability to check up on the whereabouts of the parcel).
29/07/20 by Customer
Excellent. Cheap and efficient
29/07/20 by Susan
Had no receipt or notification to confirm my parcel had been collected
29/07/20 by Customer J Rayner
okay so not really sure why parcel monkey want a review as they didnt really do a lot, okay they gave me an option to pick which carrier I wanted to used based mainly on cost, but at the end of the day nothing else, DHL text the pick time the next and they picked up with in the stated time range, I had to call myself to find out if the item had been delivered, so yes great work Parcel Monkey, hope my review reflects your expectations on all your hard work.
29/07/20 by Customer
I booked my parcel and the reason I have give 2 stars are because I paid for my parcel to be picked up from house. I had a web chat with an advisor and Iw as assured that my parcel will be picked up from my house. Eventually no one picked up to another courier and I was told that Parcel Monkey advisor had make a mistake and the parcel needs to be dropped to a local collection centre.
29/07/20 by Customer
Overall once again all good.
The tracking seemed to go a little odd this time where it seemed to be in no mans land, but not sure if that was Parcel Monkey or DHL.
But it is an easy platform to use and the package arrived when expected.
29/07/20 by Bryan Adamson
Succeeded where Myhermes failed!
Top job!
28/07/20 by Customer
Amazing service all together
28/07/20 by Mr Justin Clark
41 parcels to 41 different addresses,. Really good and easy to use!
28/07/20 by Customer- KD
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