We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,680 reviews.
My Parcel is missing and I keep getting fobbed off with the same replies from parcel monkey. This has resulted in me having to refund my customer £200 and my item is missing. This is something I sold to raise funds to help make ends meet as I lost my job due to the Corona Virus. Very upset customer!
01/08/20 by John Clayton
Excellent service, thank you.
01/08/20 by Customer
Excellent automations and communication. Best price I could find also.
01/08/20 by Graeme
I had a large relatively heavy package to send, Parcel Monkey came up with a range of cost options and prices to choose from, the site was easy to use and payments easy to make, confirmation was clear and overall the service was excellent. Be sure to be accurate with size or weight (or over egg it) as oversize/ over weight parcels carry a heavy extra. That said I would highly recommend using them.
01/08/20 by Simon Tonkin
Sent a parcel weighing 4.5kg, got charged for 72kg?? They took extra money without authorisation, emailed them, no reply, avoid!!
01/08/20 by Darren Huxley
Excellent service. Easy to use website. Parcel arrived at destination on time.
01/08/20 by Paresh
Package delivered from UK to Portugal within the time stated. Prompt response when support requested. Will use again!
31/07/20 by MJRG
Speedy efficient and hassle free
31/07/20 by Simon
Super fast delivery! My parcels arrived within two days at the destination.
31/07/20 by Customer
Easy service and never failed!
31/07/20 by Nelson Tiago
Having used this firm before I had a mirror to return. I found their website very clear and easy to use. I would certainly recommend them .
31/07/20 by MrsA Hattt
Went to post office told delivery would be £66 66 refused to pay went home found parcel monkey same parcel £14 delivered in 3 days! Hardly brain surgery!
31/07/20 by chrissie
Straight forward when ordering howwver then it wasnt so good. Communicated when collected but heard nothing there after.
31/07/20 by Charlotte Wright
PM8472688 DX Freight Next Day Horrible experience! AVOID at all costs! I have sent an expensive item (480£) that I insured for the whole amount, through them and not only that it took longer to arrive, but the product arrived damaged, upside down and part of the box was missing. The item was very well packed and secured, also the driver that collected confirmed that the box was adequately sealed and secured. After I found out that the product arrived damaged I opened a claim that is now taking longer than 2 weeks to get sorted. The first time they decided to refund only 250£ of the total 480£ punds that I insured and after they took responsibility for the fact that the product arrived damaged, I replied and tried to explain that I need the whole amount to be refunded they said that is my fault and that the package was not well packed and they say my claim is rejected. I will proceed and go to the small claims court and hopefully I will get my money back and also the delivery fee, because obviously the delivery was a joke. DO NOT WASTE YOUR TIME WITH THEM!
31/07/20 by Ana Maria Bălțățeanu
Yes all good, would have helped if they had told me the cut off time at the post office, but anyway, it went Monday, arrived Tuesday
31/07/20 by AW
I have been using this platform for years, I feel very comfortable, five star points
31/07/20 by Babbo Natale
Quick & easy to use.
Good choice of businesses to use.
Will use them again.
31/07/20 by Mrs Hall
Too expensive
31/07/20 by Customer
AWFUL. My item was broken in transit but apparently their insurance doesnt cover reimbursement of the postage costs, just the damaged item. Not in the t & c but they wont respond to emails or messages about it. So awful in every way.
31/07/20 by Catherine Waite
It was straightforward to use the website with clear instructions. The service was good and parcel was picked up on the agreed day. I would use this service again.
31/07/20 by Mrs S
It hasn’t arrived yet and it should have done
31/07/20 by Customer
Fantastic service, two days to send a parcel to France. Would highly recommend
31/07/20 by Simon
Excellent service. Step by step instructions on what documents to complete and include with your package. Package was picked up without any hassle.
31/07/20 by M2
Excellent service, parcel arrived in South France faster than a 1st Class post letter went 12 miles in UK!
31/07/20 by Brian
Great service as usual. ????
31/07/20 by Customer
Easy to use and gave me a selection of options. Label was easy to print out so no mistakes
31/07/20 by Beverley Peasley
Good service from parcel monkey.
Do you insure sent refurbished coffee machines?
Never really know if its on the uninsurable items list. Im sure it would be if you need to make a claim!
31/07/20 by Ratty
Very reliable service to use. Thank you
31/07/20 by Sheena chambers.
Brilliant - as usual. Package booked Sunday, collected Monday afternoon, arrived Ocoee, Florida Thursday lunchtime. It doesnt get any better than this. Well done Parcel Monkey!!! 5*
30/07/20 by Mahoney
Highly rate this service.
30/07/20 by Neil Walshaw
Great service(parcel arrived in Germany in 2 days!) at reasonable prices. Thank you!
30/07/20 by Adina
Berlin in 2 working days, what else needs saying.
30/07/20 by Tonysuec
The instructions were clear.
The printing was easy.
The parcel was collected from my home on time.
The parcel arrived in Malaysia after 10 days which is acceptable for Malaysia during the pandemic.
30/07/20 by Mrs Sullivan
Excellent service once again!!
30/07/20 by Lesley
Good service :)
30/07/20 by Customer
Awesome experience and the item was delivered as stated. I cant say anymore as its the first time I have used them but I will see if they keep the same level of service next time. So far so good.
30/07/20 by Nasir Abukar
Everything as it should be carefully handled quickly and efficiently reasonable cost goods arrived safely
30/07/20 by David Burns
DONT USE THIS MONKEYS **** SERVICE 2ND TIME USED AND NEVER AGAIN WAITED IN ALL DAY AS HAD A TXT OFF Courier AND STILL NEVER TURNED UP NOW CANT GET REFUND AS PAID ON CARD NO LIVE HELP ALSO THERE NAMES MONKEYS SAYS IT ALL
30/07/20 by SCOTTY
Great price and very quick delivery! Very happy customer.
30/07/20 by NicolaB
Disappointed the price displayed was not the price paid. Additional charges applied. Other than that, the service was fine.
30/07/20 by R Greer
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