We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,462 reviews.
i bought parcel 24 dropped at mullion post office on friday 17th by 11.40 am is now 9.40 am monday 20th , my parcel still sitting in post office , this is an appalling service ,
20/07/20 by manny
Great service
20/07/20 by Ken Hewitt
A quick and easy way to send parcels at a fraction of the price of Royal Mail.
20/07/20 by Fiona
Arranged one day, collected the next, delivered the following day. Excellent service, would highly recommend.
20/07/20 by Customer
Amazing services
20/07/20 by Customer
Used for heavier parcels when Royal Mail have a melt down at the 2KG limit.
DPD usually and collected from me.
The odd missed collection but overall very happy.
19/07/20 by Trevs Shed
Always the best prices with Parcel Monkey
19/07/20 by Toni Turner
Really fast thanks
19/07/20 by Customer
Got the best price. Simple app. No hassle arranging pickup. Choice of usual mainstream couriers.
19/07/20 by Y Chung
Brilliant service and reasonable prices thznkyou
19/07/20 by Caroline groom
Quick and efficient service for a very quick return of my package Thank you
19/07/20 by Stanley Heward
Brilliant and so easy to use,
We dont have a printer so it was an extra help to have the label brought in when parcel was collected.
Not yet had one issue with any damages etc
Will definitely be using regularly.
19/07/20 by Trojan Nutrition LTD
Collected and delivered on time.
19/07/20 by Claire
Efficient and excellent value.
19/07/20 by David Llannon Carmarthenshire
System easy to use I will use for future packages
19/07/20 by Ken
Excellent value for money
19/07/20 by Customer
Ive used the service for the first time and I am very happy about it! It was exactly as stated 4-5 days delivery to EU countries! Easy, secure and safe!
19/07/20 by Andrea Istokova
11 days and counting , still not left the country
19/07/20 by Customer
The best company for send parcel.
19/07/20 by Customer
Easy to use and very efficient. Pleased with savings I have been able to make.
19/07/20 by Customer
Really Frustrating. Received an email from Parcel Monkey informing me parcel was on its way when it hadnt even been picked up. It has since been booked to be picked up a further 3 times but is still with my supplier 10 days later. Their systems clearly dont work and you track the package via the courier but are not able to deal with them direct so every time there is a problem you have to go back to Parcel Monkey who arrange for pickup another day later. Their customer service are quick to respond and polite but dont seem to be able to do anything other than book another time slot.
19/07/20 by Pete
Good service. Would have liked some insurance on the item I sent but there was a long list of items that couldnt be insured which was disappointing
19/07/20 by Customer
Very fast, cheap and straightforward!
19/07/20 by LI
Every time we’ve used this service it has been very good keeps you upto date at all times
19/07/20 by DAVID MCCABE
I dont often write reviews, but this is perhaps the worst customer service Ive ever experienced, and thus I felt compelled to share our experience with others. Parcel Monkey attempted to deliver our parcel to the wrong/incorrect address, over 60 miles away from its intended destination. When this delivery failed - the parcels were returned to a Parcel Force depot over 60 miles away. Parcel Monkey UK were unable to tell me exactly where the parcels were located, and we couldnt contact Parcel Force directly, so we had to guess which depot they were at based on the incorrect postcode that the delivery was attempted at, and our customers whom were the intended recipients of the parcels had to take a chance and drive an 120-mile round trip taking two and a half hours - on the off chance the parcels were there. They were, thankfully, but we had to recompense our customers for the time/money spent retrieving the parcels. Once we knew the parcels were in hand, we raised a complaint with Parcel Monkey using their online support centre. That initial complaint was 14 days ago. Weve since sent 5 separate messages over the course of the last two weeks, and weve yet to receive any form of reply, despite being told that we would receive a full reply to the issues raised within "3 to 5 working days". Use someone else, anyone, other than Parcel Monkey. They dont care when things go wrong, and dont respond to customer support messages, so Im not entirely sure what they do for their fees, other than act as a middleman for larger couriers.
19/07/20 by Sofa & Chair Repairs
All worked well.
19/07/20 by EAM
I have used parcel monkey several times to send things to family in the US. They have a good range of options and prices. The pickup has been prompt and efficient except once when I made a change and the collection was forgotten, the online helper quickly solved this problem. Everything has arrived on time or early. I would happily recommend their service.
19/07/20 by SMP
Excellent service
19/07/20 by Dennis
great service
19/07/20 by jason
Quick and efficient service with great prices !
18/07/20 by Ryan
Doing good so far
18/07/20 by MR Timothy Isaac
Well pleased with service from these people
18/07/20 by Richy
Great service
18/07/20 by Tracy Kerr
I’m chasing My parcel for 1 week now, I offered to pick it up from a transit but they don’t give me any option to another courier. I stil don’t know where my parcel is. Please be aware before doing business with this company!
18/07/20 by Customer
My delivery didn’t arrive and now I have an angry customer and I am £90 down
18/07/20 by Customer
website is easy to use, and as always parcels were delivered without problems
18/07/20 by anthony black
Eccellent services
18/07/20 by Cigdem Ulger
This was so easy and stress free,I couldn’t believe how easy it was to send 6 boxes from Edinburgh to London and nothing going wrong and the boxes were in the exact same condition as they left my house . I have to say I really thought it couldn’t be that easy but it was and I would definitely use this service again .
18/07/20 by Mrs Bruce
"first class as always in every respect
18/07/20 by Pierrette
A 1 they also printed the label
18/07/20 by Julian baker
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