We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,462 reviews.
Great service, fair prices. Far better than other competitors I had to deal with.
18/07/20 by Kamil
Parcels arrived on time
18/07/20 by Philippa
Fast service,good price. I recommend, I will use again.
18/07/20 by Customer
Very happy with there service , I have used before and I will use again
18/07/20 by Eleanor Mckinnon
Great service as always, easy to use site, not had no issues using them so far
18/07/20 by Jacinthe
Easy process and good price, all you need.
18/07/20 by Customer
Paid for next day before 12. Delivery took 6 days including the weekend.
18/07/20 by Antony tear
Easy to use good value service
18/07/20 by customer
Fast, cheap, good attitude. It will be better to offer a time-slot for collection, not just entire day.
17/07/20 by anddls
Easy to use. Efficient service.
17/07/20 by Terry Stacey
Excellent fast service.
17/07/20 by Joanne Miller
No complaints, everything works as expected.
17/07/20 by Groovechild
Good stuff ????
17/07/20 by richard kennerley
Brilliant service and great communication. Would definitely recommend.
17/07/20 by Tillybelle
12kg, 5 days delivered to door abroad for under £20. Superb.
17/07/20 by Customer
great service
fast and items handled with care
polite staff
accessible price fore all pockets
any time again
17/07/20 by Michelle Mills
Excellent service, good communication and cheapest price
17/07/20 by Customer
This is the last time I use parcel monkey. Once again my box has been opened and things have been stolen. My parents sent a package of goodies for us, the only things stolen were items that were clearly meant for a child, how low! They stole sweets and toy cars. I wont be putting in a claim as the value for these was low, frankly its not possible to compensate my child, hes now in floods of tears. I dont expect to hear from parcel monkey, their customer service is appalling.
17/07/20 by natalie lynch
Excellent service. I will use again if needed.
17/07/20 by María Isabel Gutiérrez
Excellent as always
17/07/20 by Elizabeth Waller
Id definitely recommend Parcel Monkey. And will use them again in future for any parcels I need delivered They are very reasonable priced. My parcel was picked up 5pm and delivered the next morning. I was able to track its progress. They also notified me when it was delivered and by who took the delivery. Perfect service.
17/07/20 by Lynne
Always a reliable service & 9 times out 10, cheapest option around.
17/07/20 by Cardboardboxes.co.uk suck
easy to order collection and next day delivery. Would have liked a time frame though
17/07/20 by Steph
This is an excellent service. Very impressed.
17/07/20 by Mr Bull
Simple, straigtforward & great value!
17/07/20 by Mike H
The worst service ! No comunication with drivers the collection times is the Worst ,you say till 18:00 the parcell was collect 18:30,i leave a note to be collected till 11:00 no one even read it . Never aggain with your service .
17/07/20 by Viktor Trifonov
Very helpful,very happy will recommend to friends and families thank you so much
17/07/20 by Huni
Best prices and best deliveries service
16/07/20 by of Carl Wildman
Exactly as expected, arrived on time and in great condition. Will use again.
16/07/20 by Steph
Excellent service will definitely use again
16/07/20 by Monika Uhrova
Website easy to use and straightforward process.
16/07/20 by MRS A COATES
1st class service everytime I use them
16/07/20 by R j harkness
What can I say, all went well
16/07/20 by Customer
Really easy to book, much cheaper than going direct.
16/07/20 by Customer
Efficient - nothing to complain about
16/07/20 by Justine
We found you really easy to use and gave us step by step instructions. Definitely use again.
16/07/20 by KB
This was the first time I used Parcel Monkey and found the whole process very easy and the parcel was collected and delivered with out any delays or mishaps. I will definately use Parcel Monkey again.
16/07/20 by Suzanne
I would just book directly through the delivery services rather than going through a middleman like parcelmonkey. When we had issues with collection from our address, they had to way to confidently contact the courier service and driver to ensure our specific directions were followed (only feasible way to locate us). They have no telephone support and dont offer any solutions other than apologising profusely, which doesnt solve anything. We ended up going around them and contacting the depots directly for all courier services to ensure collection of time-sensitive packages. Very poor communication and ability to get things done. Avoid.
16/07/20 by Sara
I decided to use parcel monkey to move the majority of my possessions abroad. Unfortunately I found out the hard way that they do not garentee ANY collection or delivery time after waiting 2 weeks for items quoted for 3-5 working days. They would not offer any compensation for this,El even with their insured options. Very dissapointing
16/07/20 by Liam
Great service. Quick and reliable.
16/07/20 by customer
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