We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Delivery was as expected and had no issues at all
07/05/20 by Customer
I booked a parcel to go to the south of france via parcel monkey, I found the whole process very simple and fast. The package go there in 4 days via Royal mail internation priority....very impressed.
07/05/20 by James Cleaton
parcel collected on time and delivered on time ... 100% success
07/05/20 by Mr D Webster
So far I dont know it doesnt look good Experian I emailed the company didnt see if the packet I sent from UK to Egypt and its been over two weeks no respond and even the track still the same
07/05/20 by Yasser
As always they come up with the cost effective and most reliable carrier.
07/05/20 by David.
Great prices & simple to use, with a wide range of options.
07/05/20 by Mrs Reid
Thanks for asking. I have not heard from you or the recipients of the parcel
to say that it has actually. been delivered but I assume that ithas.
I shall be in touch withem today and with Amazon with whom my order was placed.
07/05/20 by David Peacock
I used parcel monkey just once, and they incorrectly measured my parcel and charged me extra for it. Unfortunately the parcel had already been delivered, so I could not get proof but the parcel itself was measured by me (a professional masters degree qualified engineer) at 14cm wide, that they managed to measure at 41cm wide. Seems like a simple mixup in their process but one which has meant theyve charged me money unnecessarily, and refuse to listen to my side of the story. In my book I rate a company not how well it does things when things go well, but how they resolve issues when things go wrong. Here, something has gone wrong and theyve chosen to ignore their customer and handled it very very badly with no sign of any investigation into the error. They simply dont care once they have your money, even if they took it without your consent.
07/05/20 by Robin Brotherwood
Collected on time delivered next day very reliable
07/05/20 by Customer k. of Hertfordshire
Booking a collection of the parcel I wanted delivered was quick and easy. It was collected the following day from my house. I was able to track the parcel all the way to it"s destination. It could not have been easier.
07/05/20 by Teresa Salter
Great service, Thank you again!
07/05/20 by P Bowden
Perfect service, quick and easy. Using a collection courier, that was contactless, allowed us to send items during our isolation.
07/05/20 by AndyB
They provided excellent service with top quality research and information. I was very impressed with the accurate tracking system which was very easy to follow and it gave me all the update on my package. The courier collected the parcel and delivered promptly. He was well mannered and helpful. Will definitely recommend parcel monkey uk to my family and friends. Thank you!
07/05/20 by Faria Shafaq
First time using Parcel Monkey was a really pleasant experience, it was easy to book collection with the courier and keep track of the parcel till it was delivered. I booked the collection just before midnight and the parcel was collected less than 12 hours later. I’m very pleased and will most definitely use Parcel Monkey again
06/05/20 by Ash
Shipped from Uk to Italy and despite the emergency situation due to the Covid-19 I got my parcel within the time!!
06/05/20 by Customer
So easy to do .
Easy to find the right way to send a parcel will definitely use again
06/05/20 by Chris wackett
Good service, easy to use
06/05/20 by Stuart
Excellent service will definitely use again
06/05/20 by Jeremy Carter
I love this service, used it up to 7-8 times, always on time and so cheap. Couldn’t afford Parcel Force through them as my parcel are always over 10 kg.
Love them, recommend them and will carry on using them.
Thank you Parcel Monkey for making sending parcels to my grandchildren so easy and cheap and always on time.
06/05/20 by Customer BP
nice and easy
06/05/20 by Customer
I am impressed as evident in my rating at least for staying bon despite this challenging times. But delay in delivery when it arrives destination pot should be improved on.
06/05/20 by Emmanuel
Delivery was quick and efficient
06/05/20 by Peter Wood
Total scam when it comes to loss or Damage. BEWARE I pay to have parcel delivered, I pay insurance against breakage and loss, It gets there and smashed to bits, the internal framework clearly snapped as stood on, not bad as solid wood. I Claim to repair contents and 40 days later NOTHING, I cannot claim because they say the client did not reply to an email even though client proved not received anything , . is the company. you dont get appeal, what a total and utter personal con, BEWARE. they fob you off sayng courier declines, but you cannot contact courier just a con. I though were a good company , yes they will take your money but the one time you need it, they turn.
06/05/20 by Mr Jim Allott
Good service
06/05/20 by Customer
great price to Combodia
06/05/20 by Ilyas Oppal
All good stuff, easy peasy to use
06/05/20 by Stuart Richards
Excellent collection and delivery to my family in Republic of Ireland
06/05/20 by Customer
Impossible to talk to anyone. All they did was push me to Hermes. As it was an international delivery (France!) Hermes pushed me back to Parcel Monkey so I am going around in circles. Feels like I am the Monkey for using them! When I did an online enquiry all I got back was questions asking about my package and its contents - information they already had when I made my booking. Just another stalling tactic. It is now day 9 on a delivery that was scheduled to take 4 days and it seems nobody can help me.
06/05/20 by Matthew
Excellent in every way.
06/05/20 by Mr Lovell
So far always had good experiences with sending parcels, either within the UK or abroad.
06/05/20 by A. Seg-Doh
We were not informed that the recipient of the package would be charged on delivery when we had already paid charges in the UK.
06/05/20 by Customer
Simple to use - fast efficient service
06/05/20 by Jennifer Richards
Excellent service
06/05/20 by Jenny
Delighted. I never bother to write reviews normally. I wanted to send a 6kg parcel of books to my mum in France to try to lift her mood in isolation. The Post Office quoted me over £50 and I had heard from friends that their similar packages were taking over 3 weeks. Parcel monkey arranged for DPD to deliver it for about £14. They collected it from my house at the time they said they would and it has arrived at my parents house in perfect condition 5 days later. Even though it was travelling over two different bank holidays (1UK, 1 French). Cant recommend the service highly enough and I will definitely be using it regularly now. Thank you!
06/05/20 by Fleurf
Good but,even though I am aware delivery has been made,my Parcel Monkey dashboard does not indicate this.It simply states "out for delivery","in transit" or "processed at facility" for the 3 consignments I have made.This needs to be addressed for clarification purposes.
06/05/20 by Stephen McDermott
Terrible service, collection not made on two consecutive attempts. Poor communication do not waste your time and money on this sub standard service.
06/05/20 by Gavin Cushion
will blame cv19, it took over a week to get to destination. Got there in the end. the tracking did not make sense but will use again if needed
06/05/20 by lj100
Package for UK to Spain. Sent On Thursday, received on Tuesday. Even during the lockdown, better than expected!
06/05/20 by Laura Mad Mas
EXCELLENT SERVICE
PICKED UP AT 12 NOON FROM MERSEYSIDE
AND ARRIVED IN SCOTLAND NEXT DAY AT 10AM
TRACKED AND INFORMED TIME OF DELIVERY.
IN THIS CHALLENGING TIME COULDNT BELIEVE
THE PARCEL ARRIVED SO QUICKLY AND THE COST
WAS CHEAPER THAN GOING THROUGH THE POST OFFICE.
EXCELLENT
06/05/20 by DOUG FOSTER
Great easy to use service
06/05/20 by Isobel Grieve
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