We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Fantastic service.
25/04/20 by Caroline
Not so well this time! Parcel Force didnt collect, I had to take the parcel to their depot last knockings.
25/04/20 by Duncan Kenyon
Brilliant service from logging the details online to delivery. The parcel arrived in France 2 days after collection as advised and was updated all the time on progress. Speedy and efficient.
25/04/20 by Catherine Gray
This company is absolutely disgusting to deal with. They will avoid speaking with you and push you away till you cant be bothered anymore. I ordered next day delivery and my package took 3 weeks, not to mention I had to pick up my package from the depot, visited 3x times from misleading information from the team. NOW ON TOP OF THIS, while my package has been "lost" in a depo for 3 weeks its been ripped open, stepped on, and thrown around. So I paid for them to hold my package and to damage it now when I want a claim, and they are giving me a line of ****. why should I take the loss?? - Give me an email of a manager in the claims, - Avoid this company, they may deliver on time SOMETIMES but if anything goes wrong they will not be there for you.
25/04/20 by nick sikatori
Due to Coronavirus the parcels took longer than expected
25/04/20 by Customer
Very easy to arrange. Courier arrived when expected. Simple and effective service. Competitively priced.
25/04/20 by Mike
Superb service. Prices. Comms
25/04/20 by Ian Moffat
Have used Parcel Monkey UK on many occasions abroad....very impressed with service. Used for the first time their pick up service then onto end destination both in the UK.....again cant fault service especially as these are very difficult times. The only glitch...we were unable to track the parcel as the system did not accept any of the required information, as I said these are very strange times and said parcel did arrive. Thank you once again Parcel Monkey for doing a great job :)
24/04/20 by Mrs Anna Waller
Brilliant service
24/04/20 by Customer
Excellent service
24/04/20 by Terry Bennett
Great, quick an reasonable priced service
24/04/20 by Customer
Excellent service
Only took 2 days.
Well done.
24/04/20 by Customer
Excellent good service
24/04/20 by Martin Arnold
Easy and straightforward solution to sending parcels. Used a number of times with no issues.
24/04/20 by Mr Leys
Excellent service
24/04/20 by Georgina
Shocking service worst company
24/04/20 by nick daniel
I have put through quite a few items through you over the last 2 weeks. However after raising a claim for a damaged helmet and the experience it’s brought Iv started looking at other providers. Courier I contacted direct and were empathic and would have resolved the matter but as I used you they told me the claim has to go through you. I have written with pictures and proof of payment. Then at your claims teams request filled out a form with the same info. Then again at your claims request resubmitted the same info again. I asked them to escalate this yesterday eve and now no response. Not happy and for the sake of £40 and a clear courier error even admitted by Courier themselves Iv started funnelling my services elsewhere. Claim Is ongoing and need a serious revamp as no customer service.
24/04/20 by Anthony ELLIS
We have used parcel monkey a few times always pleased but this last parcel delivery was the best yet picked up in U.K. Monday in Denmark Wednesday brilliant service
Thanks so much
24/04/20 by Jo walker
Having used Parcel monkey on numerous occasions to send parcels to our son in Italy I am always delighted and astonished at the speed of the delivery. We handed the parcel to the Royal Mail guy on Monday lunchtime and it arrived Friday at the same time in Italy..7.5 kg for £19.00...Amazing.
24/04/20 by Dorothy Cobb
Very quick, simple and easy to use and it worked out much cheaper when sending multiple parcels. Would recommend
24/04/20 by BOBBY DIXIT
Like clockwork
24/04/20 by Customer
Sent a 2 parcels to the value of £415 to Greece almost a month ago and the tracking via parcel force shows that the parcels are held in the UK being held for export which has been the case since 2nd March 2020. Parcel Monkey have said that the parcels have already been exported to Greece and they are investigating the matter. This has been the same response now for 2 weeks. They wont give me a claim form and they havent updated me further on my parcels. Terrible customer service. Ive purchased insurance for both but they refuse to start a claim. Ridiculous as i now risk losing a new customer as well!!!!!!!!!!!!!!!!
24/04/20 by Customer
If you read my previous reviews on this company, you would see that nobody is actually dealing with any issues. Even my last post was predictably replied to in their standard manner of asking for a PM number to give the appearance that they are dealing with the issue but nobody actually is. I submitted the PM number and had no response. The address that they give for complaints is not accepting mail either as I have had a tracked mail returned because there was no reply. My communication through their portal is exactly the same - they give responses which prove that they are not actually reading any messages but posting standard replies which give the false impression that they are handling it.
24/04/20 by TK
Very good service
Competive pricing
Less than half price compared to post office
24/04/20 by Mohammed Ashraf
Very good service no problems at all in these difficult times
24/04/20 by Lynne Cullen
Certainly a very efficient service. Highly recommended.
24/04/20 by Custome
very easy to use. good service and reliable.
24/04/20 by Customer
Excellent service as usual
24/04/20 by Customer
excellent super easy to use
24/04/20 by siobhan keilaus
Excellent service that collected on time and delivered quickly!
24/04/20 by Customer
Thankyou quick and reliable during this awfull time
24/04/20 by Daniel
Took book and have the parcel collected was simple and the service was good
24/04/20 by John B
Fantastic cheaper than going direct well done no hassle easy to use
24/04/20 by alexandria lyons
Spot on. Painless. Always reliable, friendly and professional. Displayed real awareness of social distancing.
24/04/20 by Ray Hallam
Never used this service before but Im glad I did. Resonsably priced and amazing service. Will definitely be using again in the future.
23/04/20 by Customer
Never Disappointed with the service. Always received parcel on time.
23/04/20 by Fatima Bhatti
I booked a delivery on the 6th of April with collection by ParcelFarce on the 7th. The service from ParcelFarce was International Priority. The parcel has still not been delivered as of the 23rd of April. To date, I have exchanged messages from FIVE different people at Parcel Monkey regarding the non-delivery and nonsensical tracking status of my parcel. None of them has a clue as to what is happening. On one message, they gave me a new ParcelFarce tracking number. I now have two different ParcelFarce tracking numbers for my one parcel. Parcel Monkey send mostly copy and paste answers to enquiries. Ive also been told that I cannot start a claim for compensation until the parcel has been delivered. Yes, really! Here is the salient part of the message: "We will have to wait for the parcel to be delivered first before we can raise a claim on this". Stop and think about that for a minute! I think that tells you all you need to know about their customer support. The recipient of my parcel is now asking me daily as to where the parcel is and both of the ParcelFarce tracking numbers show different tracking events that make no sense whatsoever, so I have no idea. Even worse than Parcel Monkeys complete lack of customer service skills is the reviews for ParcelFarce on TrustPilot. I wish I had read those reviews before opting to use them via Parcel Monkey. It has been a catalogue of disasters and I am sure that when it is time to make a claim, Parcel Monkey will do their utmost to avoid paying out.
23/04/20 by TazLondon
Great Service
23/04/20 by Customer
Great price quotes compare to other websites, and ease of use. Cant go wrong!
23/04/20 by happy customer!
Great service all round
23/04/20 by Mr. mohammed mughal
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