We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Easy website and good value for money. Recommend Parcel Monkey.
23/04/20 by Steve H
I Always use Parcel Monkey great site
23/04/20 by Nick Mackley
They do exactly as it says. I normally use Parcel Force and they are never late and parcel arrives in top condition. Used them many times and will use them again
Highly recommended
23/04/20 by Customer BP
Simple to use the website dispatch labels received within 15min good service
23/04/20 by Robert Barker
Service they provide was spot on and prices were great also
23/04/20 by Customer
It is the first time that we have used Parcel Monkey, but we were impressed as it was very efficient, no hiccups and everything went smoothly.
23/04/20 by Carol Rogers
In These very challenging time....my parcel still arrived in a very good time. Thank you
23/04/20 by Trudie
I have always had a good experience with PM, until the last time I used them sending a parcel to France. Through no fault of PM, DPD delivered the parcel but for some reason the driver didnt sign on behalf of the customer. My initial communication with PM said the parcel had not been delivered, but through simple investigation on my part - I confirmed it had. Issue over? Alas no. I have received regular messages from PM over the last few weeks, and each time its someone different. Each time I tell them the parcel has been received, and not to worry. Each time this simple message isnt understood. So, the saga continues.... The website is easy to use and I have sent numerous packages through them, each time no problem. However dont use the customer service team, the service is beyond bad, it is absolutely shocking.
23/04/20 by EB
Very impressed and lot easier than I thought it would be. The cost was a lot cheaper than I envisaged.
23/04/20 by Patricia Ducket
Probably the worst customer service I’ve ever experienced. Charges a premium for insurance and doesn’t honour claims. Lost £200 as a result. Beware.
23/04/20 by Anonymous
Very impressed. Picked up on time and delivered quickly
23/04/20 by Jo
Used Parcel Monkey before and always found you good, booking online was easy and was provided with a tracking number.
23/04/20 by David Hutchings
Picked up on time and fast delivery . What more can you ask for . Perfect
23/04/20 by Helen carey
The parcel sent to Brussels with a delivery attempt at 8.45 am!! was returned to me without contacting the receiver or scheduling a new delivery. The offices were of course closed at 8.45 am, with a clear warning for opening hours on the door. No effort made.
23/04/20 by Customer
A complete shambles. Parcel monkey openly lie about the parcel delays and cant dig themselves out of a whole when their lies are exposed. They refuse to log a complaint and manage the concerns. If you have to use this service, please hope nothing goes wrong as they dont care. Once they have your money they couldnt care less about you as a customer or your customers who are waiting for their parcels. I appreciate we are in unprecedented times and that the delays arent of their doing, however the lack transparency and honesty in dealing with the situation and prefer to fabricate chain of events and then try and lie their way out of the horrible mess they have created.
23/04/20 by john
EXCELLENCE SERVICE
23/04/20 by Customer
during this lockdown , quite something, thankyou !
23/04/20 by Customer
Fast, friendly, and extremely professional, parcel was picked up and delivered with no problems and the price was was really good
23/04/20 by Jeff Bird
Great service I’ve used a few times now I booked a collection from the USA to deliver to the uk excellent I live in the uk
23/04/20 by christopher riseborough
Quick to set up collection. Price good too.
22/04/20 by kenneth churms
Excellent service, great prices - highly recommended.
22/04/20 by M.Z. Bober
Five stars, what more can I say!
22/04/20 by Customer Bill Bailey.
A genius way of making money from doing very little. I take my hat off to you ???? I personally think these reviews should go to the companies that actually deliver the items not the company who only generates a consignment label.
22/04/20 by Customer
Quick, easy and preferable pricing. Parcel arrived perfectly
22/04/20 by Customer
Most excellent service, never use anyone else.
22/04/20 by Jem
I am very pleased with the service!!! Picked up late Thursday afternoon, my niece in Holland received 11 Monday morning!!! Even in this strange time!!! Well happy!!!!
22/04/20 by Maria Hawkins
Driver turned up, rung the buzzer and didnt come up. I went down and he had just gone knowing I was in. Arranged to have it collected the following day and nobody turned up. Had to wait until the next week to have it collected.
22/04/20 by Tom
Overall a good experience. Good communication. Parcel was elated but information given re Coronavirus. Parcel arrived in Ireland in good condition. Will definitely use again. Good value
22/04/20 by LP
Very simple to use, the parcel was picked up and delivered as promised.
22/04/20 by Mr B
parcel collected a week ago , delivery not yet effected , why please?
22/04/20 by Spike
Excellent service very well priced
22/04/20 by Customer
Very easy to use site, competitive pricing, collection updates, all in all great experience and would use again.
22/04/20 by K Mccormick,
Helpful website, job turned out fine
22/04/20 by Margaret F
Very good easy site and it finds the best prices.
22/04/20 by Sarah
We were very happy with your service and would definitely use you again. Thank you.
22/04/20 by Clive hall
Could not be better or cheaper !!
22/04/20 by Andrea Wise
Collected, delivered on time. Enough said.
22/04/20 by KCBS
Pick up was in time, service was easy
22/04/20 by csaba
A great, reliable service, especially now in lockdown. I would recommend it. xx
22/04/20 by Pam Fish (NAWG Chairman)
Delivered thankyou
22/04/20 by Mr Benn
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