We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
I don’t use anyone else but Parcel Monkey.
Very quick and reasonably priced
30/04/20 by Douglas Evans
Fast collection but wasnt given a time and they never replied to my email about the collection guy not putting a label on when collecting as he was meant too.
29/04/20 by Customer
Very easy to use and makes sending a parcel simple.
29/04/20 by customerMrs Belton
Mainly good and efficient.
BUT : The option stated by Parcel Monkey, to send by Parcel Force and hand in at ANY Post Office, is not currently correct for parcels over 2 kilos - my local branch post office will not accept them, they insist these have to go to a full or main post office quite some distance away if they are over 2 kilos. I am told the Post Office rules have changed because of Covid (why? seems odd, is this true? anyway, theyve twice refused a ParcelForce item slightly over 2 kilos which should normally be permitted). Maybe Parcel Monkey should catch up on this.
If sending parcels abroad : some countries where people live in large blocks of flats, signs like "/" or "-" or "," are used to indicate floors or apartment numbers - but in Parcel Monkeys address form, Ive found these signs are not permitted, you can only use letters and numbers, makes you wonder if it will be delivered correctly.
Otherwise great and cheaper than the Post Office, there is also a choice of other courier options at different prices if you want.
29/04/20 by John
Although the parcel (unusually) wasn’t collected on the day programmed, hence 4 stars, it was delivered to Spain easily within the number of days specified. Great service! And good value in this difficult time.
29/04/20 by Mr Roy Smith
parcel money kept fobing me off with questions that you need to answer 2 parcels lost this week just seem not to care ive used them alot this this the first time ive had to deal with them for a lost items they just do not care
29/04/20 by phil
Top service excellent fast collection service great prices
29/04/20 by Customer
Made sending my sold items on eBay easy
29/04/20 by Guest
Did exactly what I expected
Thank you
29/04/20 by Mrs Blacow
Brilliant service
29/04/20 by carol
Amazing. Parcel was collected on Thursday afternoon from the comfort of my own home and arrived in Hong Kong on Tuesday afternoon. I couldn’t believe the quick turnaround. Very reasonable prices. I initially went to the post office and they were going to charge me over three times the price that parcel monkey charged.
29/04/20 by Helen Y
I have invested quite heavily in past weeks and when it works it is simple and good value BUT... When an item is not collected and then arranged 2 days later (so a next day service is delayed by two days) Parcel Monkey dont actually care or offer any useful response or accept responsibility. no refund or credit or any resemblance of goodwill... PARCEL MONKEY is a very good example of VERY POOR CUSTOMER SERVICE - 1 star out of 5. have previously highly recommended but owing to their response and in-action would not recommend and wont use again
29/04/20 by Matthew Fisher
Quick, Easy, Reliable Process
29/04/20 by Joe
Very quick pick up & delivery
29/04/20 by Jackie M
Perfect as always
29/04/20 by R DOWNES
Easy and cheap. Worked perfectly without any issue. The courier was dpd. The collectde from address in the UK and delivered to an address in France. 20kgs for £15. Was perfect
29/04/20 by Customer
First time user and have to admit to being a bit sceptical... picked up and delivered on time and really pleased with the price too : )
29/04/20 by Paul
If I could leave a 0 star I would, but I am not able to. The service is so bad, I am still shocked. My parcel is 13 days late now and I still have no idea whether its going to be delivered, where it is, if its damaged (says it is on tracking but PM say no). The only replies I can get off ALL customer service reps are I cannot tell you when it will be delivered, we will update you when we know. Its shocking. I have spoken to Parcel Force and GLS who after investigation work have my parcel, they have been so helpful but unable to speak to me because they need to go through PM who DO NOT HAVE PHONE LINES TO CALL. GLS told me they were waiting to hear from PM with further info, the information that I gave to PM over a week ago now. I just cant express how truly awful this service is. Would STRONGLY advise against using them. I dont blame the customer service reps as they are just following protocol but as a company its TERRIBLE. AVOID at all costs!!!!
29/04/20 by Mel
Had to cancel as Parcelforce didnt collect. Also lied and said collection was attempted, but were unable to provide the time after I told them Ill check the camera. I know this is a Parcelforce issue, but my contract of service is with Parcel Monkey, not Parcelforce. Also they have no contact number at all.
29/04/20 by Joey Cooper
Perfect can’t fault
29/04/20 by Customer
Booking a delivery was easy and quick!
29/04/20 by ILARIA CHIARUCCI
Easy website to use and no issues with my parcels even when in lockdown.
29/04/20 by Sparrow Automotive Limited
Its so convenient and easy to use. No need to go to the post office - just have the carrier pick up the parcel. Very reliable.
29/04/20 by Hugh SAWYER
We have never used Parcel Monkey before so thought we would give it a try. The process was really easy, and we think the value was very good. I couldnt get one of the labels to print down one side so I filled it in by hand. The box was dropped off at the post office and as the parcel was going to Ireland we certainly didnt expect to hear that it had arrived in well under a week. We will use Parcel Monkey again.
29/04/20 by Alison Carmarthen
Package collected on time and delivered on time. Cannot fault the service.
29/04/20 by Mr David Wood
Excellent. They did exactly. As they promised.
29/04/20 by Customer
Fantastic service. Four day delivery from UK to Spain during covid times.
Will definitely use Parcel Monkey in the future!
29/04/20 by Customer
Easy and fast service. Small problem sorted after quick live chat. Thanks
29/04/20 by Mark
I used parcel monkey twice in one week and the service was out class. One parcel send to France and the other to highland in Scotland both delivered in time. Prices I paid were very very competitive infact the cheapest I could get.
Well done Monkey????
29/04/20 by OBI RAYMOND
Great and fast service! Easy to use. Highly recommend.
29/04/20 by El Hadi
Picked up on time and delivered within 24 hours
Really good courier service
28/04/20 by John Oliver
All is good if the parcel is delivered. I used them for 2 months to send more then 50 parcels. The problems start when something goes wrong. They lost ne a parcel and after 1 month still not received a refund back. The process you need to go is unbelievable and no logic. After they ask so so many questions they ask for a written and signed declaration from the buyer/recipient. However this just one of issues i had with them. If you pay £30 for a Saturday delivery they delivered Monday and no answer for 1 week why this happened I advise to buy directly from Parcelforce or Hermes or Courier instead to use them. I stop to use them because of all this. I had 10 delivery issues from 50 parcels send.
28/04/20 by Gabriel Haldan
Exceptional service , booked online , kept up to date with progress of order . Text me an hour slot , picked up and delivered a few days later ( to France) Brilliant service , would recommend ...
28/04/20 by Michael Kellett
Excellent service from Parcel monkey
28/04/20 by Bradley Clark
awful courier service do not waste your time or money
28/04/20 by Customer
Prompt and quick delivery
28/04/20 by Customer
Great service will definitely use again
28/04/20 by Linda Gill
Collection with Courier was after the time I was told in the text. Parcelmoney were very unsympthatetic when I asked for an update on this delivery time, hence I wouldnt use them again
28/04/20 by Jack Honour
Brilliant Service and so easy to manage. Would recommend this company in particular for overseas parcels.
28/04/20 by Stephen Bullimore
Brilliant and easy to use site! First Class
28/04/20 by Industrial Modern Furniture
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