We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Really friendly website to use, realy clear intrucions, 5*
01/05/20 by Fabio Oxford
Such amazing service as always! Picked up at midday in the UK received in Malta on Thursday morning, wonderful!thank you will use again
01/05/20 by Laura Maksvytyte
Don’t even deserve one star I sent a parcel 6 weeks ago parcel hasn’t been delivered and there is no one in this company you can talk to I am getting 6 different people replying with different answers there is no phone number you can call, you can’t send email just sit and wait. 6 weeks of stress dealing with this company, never again. I just want my parcel back.
01/05/20 by Pam Grewal
Only 3 of 7 parcels arrived.
01/05/20 by Customer
Great service , I will use again
01/05/20 by David Harman
Wasnt best pleased, as courier i had chose did not turn up when they were supposed to, The courier company asked me to return to Parcel Monkey. When i enquired as to what had happened and that a large embarrassment between my client and i had now come up - no apology was offered, no reason given, quite unprofessional. Yes i know these are difficult times, however the online transaction chat could have been handled with more care and professionalism
01/05/20 by Neil Lovell
excellent service. fast and cheap. I have used Parcel Monkey quite a few times ( UK and Spain) and has proven a very reliable service. I will use again no doubt.
01/05/20 by Customer
Did not collect on date given and no notice given for new collection date. I rang Tuffnells next morning and was told collection would be that day.
01/05/20 by Customer Iris Rutherford
Booked a parcel through them with DHL item collected on day they said, and it was delivered next day, really easy website gives you different options for your parcels.
01/05/20 by GROGS
Excellent does what it says
01/05/20 by Customer
Excellent Thank you
01/05/20 by www.catman.co.uk
My parcel was picked up from Wellington NZ Monday afternoon and was delivered to my family in the UK on Wednesday morning (UK time) I was so impressed that it arrived this quickly and for such a reasonable price too! To send via NZ post with no guaranteed time, so within 21 days, would have been double the price. Everything inside was intact and the parcel undamaged. I would definitely use Parcel Monkey again in the hope that this excellent service can be repeated.
01/05/20 by Customer
Very easy transaction
01/05/20 by Mr Steven Belfield
When the parcel got to the reciever it was broke . The parcel was wrapped really well so there was no way it could have done that . It must have been thrown about or roughly handled . I will not use your service again
30/04/20 by Donna White
Excellent service. Easy to use website with good price comparisons. Parcel picked up from home which is currently a bonus. Easy tracking. Parcel delivered outside original time frame but was being delivered to Europe so had to contend with their current delivery timescales. Will definitely use again.
30/04/20 by Di Dillon
Excellent Sevice
30/04/20 by Mrs Pauline Ambler
I was happy to use this company all went well until I get an email to print delivery note This is the one thing that gets my back up why do companies presume everyone has a printer Well I dont So had to go around to find some one with a printer I will go post office next time no need for a printer
30/04/20 by MR LEONARD EASTER
Excellent service. Parcel collected and delivered promptly. Very pleased, good price too.
30/04/20 by Teresa Head
I was pleasantly surprised how easy it was to organise sending my parcel via your website.
I was particularly worried about the bar code as I had had problems with my printer as well as being the first time I had sent a parcel via the internet.
30/04/20 by Lewis
Excellent, easy to use
30/04/20 by Rachael Church
More than happy with the service. Collected promptly and politely and delivered to France in super quick time.
30/04/20 by Ruth Hamnett
Easy to use with a good selection of options. Worked well for me!
30/04/20 by Gary Pocock
Very easy experience and so straightforward. Would definitely recommend
30/04/20 by Daniela Dainton
Excellent efficient delivery and a very good price
Have used both home and abroad and always had excellent tracking and communication when needed.
30/04/20 by Denise Broadwell
Awful service
30/04/20 by Hannah jones
quick, easy to use
30/04/20 by Customer
The parcel went by Parcelforce and arrived in the stated timescale.
It was much cheaper than I could get with Parcelforce directly on their website.
Easy to use the site,
30/04/20 by jaybed
Parcel Monkey doesnt even deserve one star. Absolutely worst and unreliable service. My parcels have not been collected for 2nd day in a row. It is a massive shamble to get in touch with the Parcel Monkey team. You cant call customer service, there is no number. Only via email, which in 99% percent of the time the email is left an answered. Still waiting for my parcels to be picked up by Courier Parcel. Stay away. If you want to save time and money.
30/04/20 by Dolly
Beware of the scam. If undelivered your parcel wont be returned to you even though you have to add a return address when you book. It goes to parcel monkey and then they charge you to send it back plus an administration fee! Clever huh?
30/04/20 by Pissed-off
Best Prices and excellent updates . Helpful to see all options in one place.
30/04/20 by Happy customer
Easy website to navigate to find a service that fitted our needs.... Thanks.
30/04/20 by G Olney
Just started using parcelmonkey so far so good ????
30/04/20 by Customer
Excellent service and fair pricing
30/04/20 by Mat Knight
As always fast and easy to send your parcels anywhere in EU.
30/04/20 by russell molloy
Easy to use. Never had a problem totally awesome ????????????
30/04/20 by Jay
Great service collection and delivery Albeit a little slow on the delivery would still use again
30/04/20 by Jen Rodgers
Such a hassle free experience! Great service which I’ll definitely use again. Thank you
30/04/20 by Lisa Gale
Very easy website to book. fully informed of collection and delivery. very prompt collection and delivery
30/04/20 by michael meech
Good price and simple process
30/04/20 by customer
Good price and simple process
30/04/20 by customer
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