We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
All good thank you
03/05/20 by Customer
Very easy and quick. Good price. Delivered on time. Thank you.
03/05/20 by Show Customer
Excellent value
02/05/20 by Customer
Received an e mail to say the parcel was being collected at 21.52 to 01.52 !! Ridiculous time ! Then I received an email to say collection had been attempted at 19.53 - it hadn’t - I was in, with 2 dogs who bark if anyone approaches !! Finally picked up the next day and took 48 hours to get to its destination ! Rubbish service v- will not use again
02/05/20 by Customer
Great value and straight forward
02/05/20 by Rosanna
Very good service thanks
02/05/20 by ANDREW
Great service all round. Easy to use site,Fair price and delivered a day early.
My customer didnt have a printer for the return delivery but there was options for this on the site. A+++
02/05/20 by Gavin Wardle
Super no problems
02/05/20 by Customer relations E Mills
Brilliant used parcel monkey twice in the lat 4 weeks and on both times they are the best price and the website and follow up emails make the whole process so easy, what more could you ask for.
02/05/20 by Customer Tg
Good service by all ????
02/05/20 by Samantha Kent
Great service
02/05/20 by Customer
I always use parcel monkey to arrange my parcel from the uk to ireland , never had any issues with them, they normally arrive when stated , the recent box was a day late, but given the current circumstances I find that acceptable, I would highly recommend this service
02/05/20 by Louby
AWFUL Company, absolute bunch of crooks that will NEVER honour or refund damaged or lost parcels regardless of the insurance you pay for, they always have an excuse. DO NOT use them. Avoid and save your money and time. They also take random additional payments from your account without permission by claiming your parcel was "overweight" or not the size you declared at checkout (always untrue) I have used them for years with this same issue over and over but recently they scammed me out of over £200 by destroying a parcel and then refusing to compensate me for the damage and this was the last straw. I never write reviews but in the chance this might save somebody from being scammed by this company then I have done my good deed for the day, they should not be trading.
02/05/20 by M.T
From collection to delivery everything went smoothly.
Very good price compared to others.
02/05/20 by M Littlefield
Easy transaction
02/05/20 by Customer
Great service, parcel arrived in Canada very quickly
02/05/20 by Julie
Quick and easy process. Tracking links worked great and my parcel was delivered to France within 3 days.
02/05/20 by TedW
First time I’ve used but al I can say is parcel arrive safely thank you
02/05/20 by SUE
All worked as promised - despite lock down
02/05/20 by customer
Easy to use and a good price.
02/05/20 by Customer
First class service
02/05/20 by janbobi
Very easy to arrange collection and delivery arrived quickly.
02/05/20 by Customer
Goods delivered as expected
02/05/20 by Christopher Stephens
great, love parcel monkey! always recommend to people i know! super easy, reasonable prices and my parcels always arrive as planned!
02/05/20 by jessica prince
Excellent service
02/05/20 by Customer
Very happy with the service. Collected my parcel and delivered in a perfect shape. Also reasonable price. will definitely use again in the future.
02/05/20 by Customer
I posted an item. It never arrived. I contacted Parcelmonkey who contacted the courier. I then received a reply saying that the courier could not find the parcel despite looking everywhere. Parcelmonkey told me not to worry that even though it was the couriers fault I should open a claim with them and they would process. I did this and I also sent a message saying that the item I sent was to an Ebay buyer and that I was now refunding them. I asked that if the parcel turned up that it be returned to me. I then filed a claim as per then instructions. Then I had to chase about 3/4 days later as hadnt heard anything. Then a couple of days later I get a message saying that the parcel had since been delivered and so my claim could not be processed. I checked with the Ebay buyer who provided me proof from CCTV that the item had not been delivered. I messaged Parcelmonkey to say that it hadnt been delivered. Three messages later and I have received zero response. I opened up live chat who confirmed that the tracking information information seemed wrong as it hadnt been updated for 2 weeks and then was suddenly marked as delivered. The live chat said they would message the claims team - I have heard nothing! This was a £200+ item and I will not let this rest - I expect an answer!
01/05/20 by Richard James
Brilliant service
01/05/20 by Michela
Fabulous service. Couldn’t fault at all. Thank you
01/05/20 by Marie
Very easy process. Prompt delivery. Competitive courier prices
01/05/20 by Christine
So easy and worked like a dream
01/05/20 by Philippa Dalton
Great deal, both price and product, faultless from start to finish.
01/05/20 by Malcolm Thompson
Simple to use. And the service I needed was cheaper on parcel monkey than the actual courier service itself.
01/05/20 by Customer
3 times the courier failed to show up. 3 days waiting for nothing! No updates, nothing. Disgusting go to another courier instead
01/05/20 by Simon Lloyd
great service, picked up on time and delivered on time too. would use again
01/05/20 by Customer
excellent service
01/05/20 by Maria Jenkins
Parcel was collected on the 27th and still not delivered today on the 1st May. You said it would take two days..where is it?
01/05/20 by Christopher Orr
Easy to use site and using the collection service with DHL not had any issues so far. Used 3 times and even during the lockdown everything has been collected and delivered with 48hrs or less.
01/05/20 by Jason
great service as always. Reliable and good value for money
01/05/20 by Ann Carey
AS usual superb first class service prices communications in every way,
01/05/20 by Ian Moffat
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
