We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Excellent, 3 days from Uk to France in the middle of the pandemic!
28/04/20 by miles kirke
Parcel to Vienna arrived there very promptly, so very pleased with such an easy process for choosing the best delivery option and cost.
28/04/20 by Customer
Quick pick up and delivery to Luxembourg without hitch. great service!
28/04/20 by Christina
Have used Parcel Monkey three weeks in succession. Same carrier each time and has worked perfectly.
28/04/20 by Mary Faulkner
Excellent service.
Easy booking in system; punctual pick up and delivery as ordered.
I have used them before and will do again with no hesitation
28/04/20 by J LEDEN
Very quick service. Couldnt be more satisfied.
28/04/20 by Customer
extremely competetive and lightening collection and delivery
28/04/20 by Mr J Hayward
VERY EFFICIENT !
28/04/20 by Mr Frank Scannella
Easy to use and gives all your options
28/04/20 by Customer
Brilliant! Thank you so much. Wanted to have a small wooden bistro set sent to my son after it had been revarnished (he lives 200 miles away). Contacted ParcelMonkey and they sorted it for me. My son was delighted when it arrived within two days. Thank you so much to the delivery drivers who are keeping the country moving!
28/04/20 by L Carter
Will never use again. Parcel was returned to me after two weeks and they blamed Covid-19 for being unable to get the package on a flight. Well surely they knew that when I actually booked the collection! I received a refund, but due to the exchange rate fluctuating in the TWO WEEKS it took them to decide they were unable to deliver the package, this is actually less then what I paid, so in effect, to not have my parcel delivered has cost me $10 and a hell of a lot of time wasted in contacting them numerous times. They are now not returning my emails in relation to claiming on my insurance. Disgraceful non service.
28/04/20 by Customer
easy to use and a sensible price.
28/04/20 by Lawrence
Easy and quick service
28/04/20 by Rebecca
Booked a two day service because the contents were hatching eggs. Arrived a day late
28/04/20 by Bill Robinson
Always a good service, even when things go wrong easy to resolve not like others Packlink being the worst.
28/04/20 by Keith Whitehead
Very good service, speedy and responsive...
28/04/20 by Customer
The worst service i have ever had. My collection has been rescheduled twice by company because courier didnt come. There is no landline to raise an complaint and even no confirmation email about cancellation and refund process. Very poor service. Will not recommend.
28/04/20 by Queens
Good thank you
28/04/20 by Customer
Great service, competitive prices and good timing. Even with COVID 19 and an Auz Bank Holiday just took 2 and half weeks to get from Edinburgh to outside Perth in Auz. Would definitely use again.
28/04/20 by Lynette
Very prompt collection very polite driver.Only problem tracking was not good even after delivery still stated weve got it.
28/04/20 by VAL gourock
Quick and easy to place order for collection. Driver polite and proffesional definitely use again
28/04/20 by Clare Miles
Good prices seem to have gone up a bit is this due to corona virus . Usually affordable for USA but now more
28/04/20 by MRS AMANDA CLARKE
many parcels do not get there next day, even though that is what i have paid for. some have taken more than a week and goods are ruined. never had even a refund of the carriage costs.
27/04/20 by diana white
0n 07/04/2020 I sent documents to South Africa. It was supposed to be delivered on 15/04/2020. Its 27/04/2020 and still not delivered. PDP tracking info states it is at the local delivery depot. (Since 21/04/2020.) I contacted Parcel Monkey twice and all Im being told Is that they will get back to me within 5-7 days with an update on when the documents will be delivered! I paid for Air Express. I should have sent it via regular post instead. It would have been delivered by now and would have cheaper! (PM8174939) Not interested to receive any requests to contact Parcel Monkey. All I want to know when the documents will be delivered and what their complaints department details are!
27/04/20 by CJ van der Westhuizen
As good as you could have hoped. Especially in these challenging times. Top work
27/04/20 by Christopher Kennedy
The large parcel arrived on time thanks
27/04/20 by David Christie
Parcel sent to france by dpd arrived a day before expected!
Booked delivery via parcelmonkey which was quick and easy to do. Reason being due to parcelmonkey having an account with couriers they get a discount for each parcel so it meant it was cheaper than going direct.
Only downside to this is that you have to give through parcelmonkey with any queries or issues as they are the account holder/customer which can be very frustrating having to go through a third person. Thankfully no issues on this occassion so did not need to contact anyone in regards to the shipment.
But bare this in mind if you book deliveries using companies like parcelmonkey.
27/04/20 by Nic kelly
Fantastic service, 10 stars
27/04/20 by ian corbin
Quick.. on time and value for money and... great comms
27/04/20 by Emma
Great service from the parcel force team contracted through parcel monkey.
Prompt delivery and carried everything expected of a carrier.
27/04/20 by Gordon Bennington
Not bad think to say. I will use again
27/04/20 by Massimo
Very pleased with my experience with parcel monkey . The service was easy to use at every stage and my parcel arrived in France exactly when they said it would , despite mail disruption across France due to the lockdown . Will definitely use this service in the future .
27/04/20 by John Barker
First class service,always reliable.
27/04/20 by Customer Nice old cases.
Rip off - trying to refuse to pay compensation for a lost parcel
27/04/20 by Customer
I paid extra for a 2 day service to Ireland and it took a week to arrive. I appreciate we are in abnormal times but Parcel Monkey shouldnt be advertising and charging for fast services when they know they cant deliver. The contents of the package was perishable and had to be thrown away.
27/04/20 by sheep
I ship my personal belongings from England to Sweden. I have only ever had 2 minor problems, PM solved both above my expectations. All packages arrived within 5 business days, usually 3.
Door to door 20kg £20 between two European countries. Cant do better :D
27/04/20 by David Avery
We would recommend Parcel Monkey highly, because of the ease of their initial online order and the constant (even through these difficult times) collection and delivery using the professionalism of Parcel Force
Heritage Conservation
27/04/20 by Heritage Conservation
I ordered next day deivery and it was not delivered untill the second day.
27/04/20 by Will
Was easy to do and cheaper than the normal company I use. And my daughter received the parcel quickly will use you again x
27/04/20 by Karen Richardson
As always excellent job
27/04/20 by dokun
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