We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Goods still awaiting collection the next day that they are due to be delivered, this has now let the customer down!
21/04/20 by Customer
Excellent service from pick up in UK to delivery in China in 10 days, totally track able for whole journey
21/04/20 by Scott peters
Simple and easy
21/04/20 by michael Stannard
Simple and easy to use. Reliable pick-up process and delivery,
21/04/20 by Tony Fell
Took a booking and paid online for an oversize collection to be picked up Friday paid last Thursday, and they said the guy wasnt in to collect on Friday. So rebooked for collection for today Monday last Friday, and they send an email today Monday morning saying at 11,30 am they have pulled all collections today through Parcel force for oversize parcels, even though it was scheduled for pick up today and paid for last Thursday.No notice whatsoever and still waiting for my money back and no apologies whatsoever or offering of an alternative option? Cant believe how bad this company operates giving no notice whatsoever and then asking we dont allow Parcelforce to collect today and with no alternative as an offer to help get the goods shipped. This is their email today note the time when the package should have been picked up today or last Friday with no notice whatsoever and still waiting for a PayPal refund. Jackie from Parcel MonkeyMonday 20th April 2020 @ 18:12 Hi John, We have just been informed by the courier that their service for large parcel collection has been suspended for the time being. Therefore, this order has been cancelled and I will now pass this over to our finance department who will be able to assist with the refund process (takes 3-5 working days to clear). In the unlikely event that the courier should show up before the cancellation reaches a drivers daily manifest - please do not handover your parcel or your account would be charged. We apologies for all the inconvenience caused to you. Kind regards, Jackie
21/04/20 by John Coates
Great service... pick up time exact... delivery time exact
20/04/20 by Azza Ibrahim
Excellent service
20/04/20 by Captain G S Rangr
Booked collection then Courier decided box was too big even after they were given dimensions!!
20/04/20 by Mr D Cooper
Good service as I’ve used before. However I’m not sure if keener prices exist by going direct in certain parcels
20/04/20 by Anthony BARNES
Done what was organised to the letter during a very testing time
Will 100% be using again
20/04/20 by Mr T Bannon
Delivery hasn’t turned up.
20/04/20 by Em
Grateful to be able to send a special parcel, thank you
20/04/20 by Anne Hartmann
Parcel Monkey always provide us with a hassle free experience and will recommend them every-time!
20/04/20 by Customer
Perfect all round .
20/04/20 by David
Although the item is not covered in case of damage, it came cracked, albeit layered between solid reinforcement and shock absorber packaging, with clear fragile signs.
20/04/20 by Max
CHEAP AND NICE SRVICE!!!
Im planning the next delivery already. VERY PROMT AND SERIOUS.
Thank you, will always choose you!
20/04/20 by Angela
I always use Parcel Monkey.
Great prices, reliable and efficient.
Really easy to book.
20/04/20 by Ian Fenwick
Never a problem with collection or delivery
20/04/20 by Glenis Allen
So easy to use and even under the circumstances they were quick to get my parcel to another country!
20/04/20 by Customer
The delivery was one day late but otherwise a good service.
20/04/20 by Angela Morris
Does exactly what it says on the tin.
Parcels all booked, sent and delivered as expected, just a lot cheaper than going direct.
The site is very easy to navigate giving you a range of options depending on your parcel, then its simply a few clicks to book it all in, print the label and get it on its way.
20/04/20 by Neil Pownall
just so easy to do and so quick
20/04/20 by helen
I sent my daughter in Australia her 30th birthday present in early April. It was due to be delivered via DPD a week before her birthday but then the tracking system said it would only arrive today. I obviously have no issue with a slight delay, given the world circumstances, but today since no delivery had been made, I checked again online and it says that the parcel is being sent back to Parcel Monkey! Yet all the paperwork I sent was correct and none of the contents are banned (we used to live there so I am well acquainted with the rules and with sending parcels there). Parcel Monkey told me they made a technical glitch at the start. There is no reason why we should be inconvenienced nor that I should be made to pay for a fault in their system, nor that the parcel should be returned to me at my expense. I am still hoping that Parcel Monkey will be professional enough to sort this out while the parcel is in Australia so that my daughter can receive a little joy in her solitary lockdown.
20/04/20 by pippo caloroso
Quick and reliable
20/04/20 by Customer
Very good service l recommend my friends
20/04/20 by CustomerTamas
Easy, Fast & cheap
100% Recommend
20/04/20 by Mark Painter
Great service, and fast.
20/04/20 by Rui
Excellent delivery
20/04/20 by Cameraland
Easy to use & quick to deliver during these challenging times.
20/04/20 by John P
Fast delivery, really good price. Well informed.
20/04/20 by David Taylor
Easy quick service
20/04/20 by Adam R Bennie
First time using Parcel Monkey and was really pleased with the service. I was a little bit nervous as was returning an item to Amazon which cost a lot of money and so was pleased with the quick, honest service. would defo use again and recommend to a friend.
20/04/20 by Mrs Roslin Larkin
On time as always x.
20/04/20 by A KAUR
Sending a parcel via Parcel Monkey was so easy and straight forward. I also saved quite a bit of money using this service. Would definitely recommend.
20/04/20 by Lisa
My experience with last delivery was smooth and parcel received promptly
20/04/20 by Emmanuel
Great service
20/04/20 by Ms. M casafeuille
On March 10, it means from forty days I sent a parcel with you, and the period was three days because it is international and I paid the amount of 137.10 pounds, but after 15 days have passed you said that you will return it to me and that you will not be able to ship it, and I have been waiting for you to return the parcel a month ago and I am trying to communicate with you The chat every week tells me that he is in transit back to your store and now they said that I have to wait for 21 working days, I cannot wait any longer, and I do not know where the parcel is and I need to return the parcel to me.PM8100624 PLEASE!
19/04/20 by Motaz
Impressed. You delivered on time x
19/04/20 by Julie
Very good service, thank you very much
19/04/20 by Helen
Great service
19/04/20 by Customer
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