We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Excellent and easy to use service. Amazed at how cheap you can send a parcel abroad when using this service to find a courier. I will always Parcel Monkey from now on.
17/04/20 by Alex
I moved back to my country so I decided to send back ol my stuff with two parcels. After one month of not-answers they just sent back all my belongings to my old address, without helping me to sorting it out or explaining me why it happened. Im still trying to contact them but theyre just ignoring my messages. Total scam.
17/04/20 by Salvatore Pov Curello
Awful, awful, awful. Avoid. Paid £55 to have a shower screen delivered. Their T&Cs state additional insurance does not cover glass so i didnt take it out. Courier did not deliver the item and it was "lost". How does a man in a transit lose a 50kg 2m glass screen? Parcel Monkey offering only £55 refund and i am £500 out of pocket. Response has been painfully slow and their method of communication is appalling. It is not possible, at all, to speak to a human on anything but via a messaging service. Seriously, use someone else.
17/04/20 by Phil P
Scammers, I sent a parcel which I oversized when calculating the cost to give me a buffer. The actual box size was 2kg at 34.5x34.5x13.5cm giving a volumetric weight of 2.6780625kg I told parcel monkey the size and wight was 35x35x14cm @ 2kg, giving it a volumetric weight of 3.40kg. So like I said I oversized the parcel and paid the price so there wouldnt be any issue, or so I thought! Parcel monkey said that "when weighed, laser scanned for precise measurement and volumetrically calculated by the carrier, they have informed us that the correct billing weight was in fact 4.10kg". However parcel monkey didnt actually tell me what the size they confirmed with there "laser" machine just a new volumetric weight of 4.10kg!!! So in that case I had to pay more money! Oh and they didnt even deliver the parcel on time or to the door that I paid for in the first place. Will not use again!!!!
17/04/20 by Customer
Perfect service in challenging times. ????
17/04/20 by Charles. Chichester
My son put me onto this website which is a gem. Isolated at home I had to get a playpen 250 miles away to my daughter. Booked DFS, collected Monday, delivered on Tuesday, amazing....all for about £8,00. Would highly recommend and will use in the future.
17/04/20 by Lyn
Excellent fast service from England to France even in these difficult times. Would recommend!
17/04/20 by anthony smith
Very good, prompt service, and on time delivery
17/04/20 by Derek Telkamp
Being able to send parcels during this uncertain time is a "gift". Thank you
17/04/20 by Anne Hartmann
Very fast delivery, wow! Very pleased with the service.
17/04/20 by Sarah
Clear, straightforward site, good clear comparison, diligent staff who have answered queries efficiently in the past. Just very good at what it does.
16/04/20 by Customer
Parcel was pick up on time stated.
16/04/20 by Ching Li
Smooth delivery fully explained easy to deal with
16/04/20 by Customer Stephen hopkins
Easy to arrange on line and an excellent price. The driver uplifted and labelled The parcel in Scotland at 1630 within the quoted time. I then used the tracker the following day and the parcel was delivered before 0930 in England. Amazing service
16/04/20 by laura
Usual excellent service that I have come to expect. Thanks.
16/04/20 by Harry
Very good timely service
16/04/20 by Riddhi Mitra
Easy to use service
They do exactly what they say they’ll do
Half the price of using parcel force directly
16/04/20 by Andrea Coles
5* service.
Couldnt find fault.
16/04/20 by Customer J
Received promptly and in perfect condition, thank you.
16/04/20 by Customer
I was unable to track the parcel. I am unsure if it has been delivered. I put in the tracker the number at the top of the email you sent for tracking but it never worked. I would not use this service again or recommend it.
16/04/20 by Mrs Linda Kielty
I paid for 24 hour delivery via Parcelforce and it took 3 WORKING days!
16/04/20 by Customer
A very efficient service, all as arranged
16/04/20 by Paul Williams
Excellent service and value
16/04/20 by Cheshire Regalia
Great company.
16/04/20 by Jim
So quick and easy to compare different couriers. Saves all the hassle of visiting different web sites.
16/04/20 by Chris Hazell
excellent service, easy to use.
16/04/20 by KS
Brilliant service ????????
16/04/20 by Ritchie Victor
Superb once again
16/04/20 by Ian Moffat
Good price for Pick up from home service (DHL). Would have been fast delivery (next day) if not for Easter holiday. Would use again.
16/04/20 by Ken Clarke
delivered on time and in great shape. Thank you, we will continue to use you as appropriate.
16/04/20 by English Heritsage Kitchens
Very good service, recommended
16/04/20 by Richard_2020
Very good, driver arrived on time and was very helpful. Fully recommended!
16/04/20 by Customer
Booked and paid for next day delivery but parcel was actually delivered 6 days after making booking. At no point during the process was the chance it could take this long ever mentioned. Tracking was impossible with the information I initially received and there was no way of making contact with the company to clarify situation. Complete waste of £16
16/04/20 by H. Richards
Kurier DPD zostawił paczkę na klatce schodowej wogóle nie informując odbiorcy.
15/04/20 by Krystian Falger
Have not yet heard that my package has arrived! Please let me know ...
15/04/20 by Richard Price
These guys are bull sh. They sell you next day delivery but then the delivery company says sorry 5 days and the Parcel Monkey fraudsters say tough sh - read our T&Cs. Stay away from these useless bull sh artists. They take your money and deliver whenever and dont give a sh.
15/04/20 by Good service, prices too high
Super guys! Thanks
15/04/20 by Gabor Simon
Excellent service, prompt delivery, very good prices.
15/04/20 by Sue Andrews
Taken all the hassle away, perfect
15/04/20 by Andrew Hornby
Easy web site to use, great prices and good comms.
15/04/20 by Tattie
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