We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
I sent my parcel on 1st April, and it still hasnt been received on 13th! On the tracker it shows up until 2nd April - then nothing. I have emailed about this but had no response and so I can only assume it has been lost !
14/04/20 by Pam
On Time!Pack arrived as stated in the tracker ….Excellent service and in this time of lockdown a very needed service. Thank you and stay safe
14/04/20 by SUN&MOON
Precise as usually.
Thanks.
14/04/20 by B101010
Excellent service!
Thanks!
14/04/20 by Andrew
Excellent service!
Thanks!
14/04/20 by Andrew
Excellent service, as usual!
14/04/20 by Andrew
This is probably 5th time I used Parcel Monkey services and again all went well. Thank you.
14/04/20 by Anna
First class.
14/04/20 by gordon
Very easy process and our box arrived within a week. Thank you Parcel Monkey!
14/04/20 by Bex Stubbs
Used PM for the first time last week was desperate to make sure my granddaughter got her 5th birthday presents for today 13th April. We were meant to spend this special day with her, due to the Coronavirus circumstances this was not possible.
Parcel was collected last Tuesday driver was very professional he had his mask and gloves on knock on the door and kept the social distance we left the box outside and he took it and posted the paperwork through the letterbox. The parcel arrived in Poland on Thursday that week that’s amazing considering the lockdown we are under.
I would like to say a very big thank you to the driver who picked up our parcel and to everyone who made it possible to get the parcel to my granddaughter on time given the extreme circumstances we are all going through at the moment.
I thoroughly recommend Parcel Monkey and will use them again.
Thank you so much
Keep safe
Dany
14/04/20 by Dany
Great service and fantastic prices
13/04/20 by Customer
Really simple to use with lots of choice , very slick and the collection took place as planned !
13/04/20 by Jayne Clark
Second time with your services. The parcel arrived on time, on good conditions.
Good job
13/04/20 by steven
Excellent easy to use service. Will use again:) Thank-you!
13/04/20 by Customer
Really disappointed with a service. My INSURED package was never delivered, a communication with Parcel Monkey was very poor and limited. Its been a over a month and the issues have not been resolved yet.
13/04/20 by Jakub Skorupa
Absolutely spor on with timing for ouck up and delivery excellent service
13/04/20 by Julie
Very good service! I highly recommend!
13/04/20 by Customer
Efficient and easy as pie
13/04/20 by mrs julia
Ty! Very good aggregator and served me well during the times I need it.
13/04/20 by Roger A
Excellent service despite Covid-19
Booked a collection and parcel was delivered all in under 48 hours. Very reasonably priced as well.
13/04/20 by PAG
very pleased with this delivery service
13/04/20 by Customer
Excellent service only problem I paid for 2 days international delivery and took 3 days but a part from that very good service
13/04/20 by Customer
Fantastic service, despite royal mail telling me they would take 2-3 weeks to deliver to Germany during coronavirus, parcel force did it in 3 days.
13/04/20 by caroline
Parcel Monkey is easy to use, fast and good value for money. Definitely my postage vehicle of choice.
13/04/20 by Bruce of Ballater
All went well and I was impressed with the price. . .
12/04/20 by Dear Mr Wilson
No problems at all
12/04/20 by Customer
Easy to use and quick and prompt service!
12/04/20 by Customer
great service
12/04/20 by Customer
Quick and easy to use! Have never done anything like this before, and was very beginner-friendly. I didnt even have to print a label! Got to the other side safely and without damage.
12/04/20 by Loren
Website very easy to use. Available options are set out clearly.
12/04/20 by Mr Biddle
The services rendered is more than bad. Is absolutely disastrous and indescribable. It is the worse courier services I have ever traded with in my life. I placed and order. No one come or calls but they keep on sending messages that the courier service came to pick it up and no one was home meanwhile am home all day because of the virus. Is getting to two weeks since I placed and till date, the recipient hasn’t received his medication nor have they taken it from my premises for delivery. I think is nothing but a scam courier services. No one should try them.
12/04/20 by Customer Faisal
Collection and delivery very quick , delivery to Germany and Slovakia within 2 days
12/04/20 by denise berwick
Quick and easy - Delivery was without any problems. Thanks
12/04/20 by Leen Meyer
Quick and easy - Delivery was without any problems. Thanks
12/04/20 by Leen Meyer
This was the first time I used Parcel Monkey, very pleased, excellent service, and for the weight of the parcel, and delivery the next day, excellent value, and much cheaper than the Post Office for the same service.
Would highly recommend
12/04/20 by Keith Thompson
All good no issues good price
12/04/20 by Claire
This was a very easy too use efficient service thankyou
12/04/20 by Customer sue
Fantastic service quite literally life saving parcel sent to Portugal to parents in lockdown - fast efficient and seriously reasonable will use again and recommend.
12/04/20 by Frances
Great service. Appreciate your hard work during these uncertain times
12/04/20 by Emma
Wow fantastic server from start to finish - even in these ultra troubling times. Just cant wait to have something else to send to use the service again!
12/04/20 by Robert
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