We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Fantastic service
09/04/20 by Customer
I used this company and chose Courier. My parcel was tampered and external sturdy box was damaged during the transit and while it went back to the local Depot in Liverpool. Eventually it was delivered to the recipient however the label was changed from 2.4kg to 1kg and parcel was damaged and stolen the content of the parcel. Parcel Monkey (Jag) from claims department message me stating because the parcel was delivered therefore no claim will be given and they will close the case! Parcel content costs £300 I pid extra for insurance and but no point of paying insurance because it’s useless. No further investigation was made. PLEASE BE CAREFUL AND THINK ABOUT IT BEFORE USING THIS COMPANY. I WILL NEVER USE THEM AGAIN.
09/04/20 by Angela Velayo
Quick, good value, no issues
09/04/20 by Customer
Used for the first time, great service and price, made whole process very easy
09/04/20 by P Downer
great price very easy
09/04/20 by peter whitson
Really pleased with how this went from beginning to end they received the package earlier than expected
09/04/20 by Customer
Well organised, good value, saved trawling through every individual carrier site!
09/04/20 by John W Chapman
Excellent service
09/04/20 by Pete
Really good would use again recommend anyone else to this delivery service
09/04/20 by Maureen partington
Great service as always and so easy to use... Wil definitely use again.
09/04/20 by Vicky
More a reflection of Courier which it turns out is actually two different companies in the uk - our usual Courier driver said the pick up was a totally different company that used to be UK mail.
09/04/20 by Customer
1) I am used to the forms for giving sender and recipent address details now, but they are not the easiest. You can only use letters, numbers and spaces, and not signs like "/" or "-" which are commonly used for blocks of flats (e.g. floor level, flat number) on some countries. If the local delivery postman understands them, why cant Parcel Monkey allow them? Just about every other online form can accept symbols that are on your keyboard. And the space provided is quite short, not enough for longer street names of an institution. So you end up often giving an incomplete address. Will your packet get there? A worry. 2) The rates for sending parcels abroad are cheaper than Royal Mail, however parcels within the UK maybe not much different, remember that Royal Mail are advertised at a flat rate whereas Parcel Monkey seem to add VAT at the end on top of the price first quoted. You can normally choose from a range of carriers, i.e. Royal Mail or others. Its up to you which you choose and how reliable they are. So this review just covers the part controlled by Parcel Monkey : booking on the form, and the price. I understand their price depends on what price they can obtain, but Parcel Monkey should really redesign their booking form, to allow writing in the full and correct address for delivery.
09/04/20 by John
An extraordinary service from Parcel Monkey and Parcel Force in these difficult times. Thank you.
09/04/20 by From West Berkshire
first class during a time of crisis, wouldnt hesitate to use again
09/04/20 by GB
Easy to use and great prices, I would definitely recommend.
09/04/20 by sasha jackson
Quick and easy
09/04/20 by Kathy Mortimer
All worked exactly as promised, the cost was low, pick up and delivery happened when they were supposed to
09/04/20 by Joe Oatley
They did a great job considering issues caused by COVID-19.
09/04/20 by customer
Very good and reliable.
Thanks!
09/04/20 by Customer
Collected and delivered on time.
09/04/20 by Nigel Chapman
Excellent service, all on schedule
08/04/20 by Mitchell, Yorkshire
Excellent collection from the home and as during the COVID -19 the package was left outside with no need to physical contact. Delivered the next morning. Prompt service
08/04/20 by Customer
DELIVERED THE PARCEL THEN CHARGE EXTRA £52 AFTER ALREADY PAYING £19, CLAIMING IT WAS OVERWEIGHT WHEN THERE OW DETAILS FOUND IT UNDER WEIGHT, ABSOLUTE RIP OFF AND NO WHERE TO COMPLAIN.
08/04/20 by Customer
Really quick and efficient and easy to use. Great service.
08/04/20 by Customer
a week of texts and emails saying Courier will collect everyday and not turning up, absolute shambles
08/04/20 by Customer
If a carrier makes a mistake / error then Parcelmonkey will not even attempt to investigate the situation and will simply rebill you for the extra charges, even when it is crystal clear that the retrospective charges were nothing to do with the item sent and clearly to do with another package. In our case our item was weighed and checked with another larger parcel and we were rebilled for a much bigger parcel than we sent. Parcel monkey are not interested, not matter how clear the paperwork shows that the sender of the parcel was not us, and infact was sent from China when we are in the UK. You are better off having your own account so you can dispute a problem, if you use parcel monkey there is no dispute process, they have complete control over your bank card and can recharge you whatever they like, so use at your own risk.
08/04/20 by Kieran Collings
A good service but you could have told us that the next day delivery was probably not going to happen due to Covid 19 situation as i would not have paid £50 for a next day delivery that didnt happen. yes I know you will point to the terms and conditions of the delivering agent that were recently changed but you didnt mention this when booking the service, bad boy!!!!
08/04/20 by Dave
Simple, fast and efficient service! Highly recommended
08/04/20 by Peter
As a company they do a good job, easy to use and good pricing but be warned, if you get any problems PM just dont want to know and will stop replying to your correspondence, noting you can do, absolutely no help from them.
08/04/20 by Paul Wood
Sent a parcel to my granddaughter in Southern Ireland and was amazed it only took 2 days and the cost was great value for money Great service and will not use anyone else
08/04/20 by James Park
Parcel delivery as expected day. Thank you
08/04/20 by Averil Milligan
Great service, will use again in future :)
08/04/20 by Hannah
Parcelmonkey have been very reliable and easy to navigate their website .
08/04/20 by T madigan
Fast efficient service. Thank you
08/04/20 by Stu.
I dropped the parcel at my local post office. Parcelforce were the courier. They allege that they made an attempt at delivery on 25th March. The recipient was in all day but no attempted delivery was made. Three parcel then stayed in the Swansea depot for 13 days with me chasing daily. They returned the parcel on 8th April to Parcel Monkey as the sender, and Parcel Monkey now expect me to pay them again to return my parcel to me! Unbelievably inept and incompetent. I will never use Parcel Monkey or Parcelforce again. Utter disgrace.
08/04/20 by Greg K
Appear to be cheap - but when things go wrong with an item of value they are no use at all and you RISK LOSING A LOT OF MONEY. Our parcel was clearly opened in transit with contents stolen and courier label changed - PHOTOS TO PROVE IT. Parcel Monkey didnt offer full compensation even when extended cover had been paid for - they ignored the detail of our claim - just said the parcel had been delivered so case was closed. We did not pay for a parcel to be delivered with CONTENTS STOLEN IN TRANSIT.
08/04/20 by Ma Pulson
Perfect experience after Parcel2Go let me down.
Thank you.
08/04/20 by AD
easy to use and quick
08/04/20 by peter chapman
Does exactly what they say they would. And if they has capacity the deliver my parcel not in the 48hours I paid for but inside 24 hours.
It was actually 23 hours from when it was picked up to my daughter having received the parcel.
Always use parcel monkey’s parcel force, it’s 5*****
08/04/20 by Customer BP
Very speedy service.
Parcel dropped off in afternoon and delivered less than 48hrs later!
08/04/20 by Customer
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