We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Package collected promptly and delivered within promised timescale. Very pleased with service.
06/04/20 by Mr David Wood
Quickly arrived at the destination, really good tracking too
06/04/20 by Customer
Very goo, never had a problem with Parcel Monkey.
06/04/20 by Richard Evans
Excellent service, easy to use website.
06/04/20 by S. Johnson
On time and sorted
06/04/20 by Customer
it was a perfect shipping.
06/04/20 by Customer
Great service
06/04/20 by Jana Surimova
Excellent service by parcel monkey and DHL , picked parcel up next day after booking and delivered within 24 hours , fully tracked all the way , Thank you.
06/04/20 by David H
Appalling company. Check all over the internet this parcel comparison broker really is the worst supplier on the planet. Sent 6 heavy cases next day via Parcelforce through Parcel Monkey Ltd. Advised by Parcelforce due to weight to use heavy plastic shipping containers. Paid parcel monkey £123.99 which included £30 premium insurance for compensation for damage up to £1500. Containers were filled with Styrofoam chips, all items bubble wrapped and cases marked fragile. All cases arrived smashed and the contents damaged. Provided all evidence required and parcel monkey denied claimed based on should have been in cardboard boxes. Total weight 45kg. No box will hold that weight hence advised to use containers. Recipient verified every box was smashed and Parcelforce driver admitted trying to put tape around them and apologised for damaged and admitted it was their fault. Now taking further and moving to legal action under Supply of Goods and Services Act failure to transport using due care and skill. Avoid this website and do not use Parcel Monkey unless you want to be ripped off! Check all over the internet countless consumer review pages with reviews stating how horrendous this companies service is. First clue is no phone number. Online messaging with an average 5-7 days response. Go direct and cut this disgusting company out.
05/04/20 by Steve
Excellent service. Parcel delivered to Denmark in 3 days! Most reliable company I’ve ever used. Can’t recommend highly enough.
05/04/20 by Jim Cunliffe
Never used this service before, superb! Will use again.
05/04/20 by Mr G
We were very pleased with the excellent service from you.
05/04/20 by Graham
Great service, picked up quickly and delivered as expected and undamaged.
Will definitely use this service again.
05/04/20 by Joanne George
Great service
05/04/20 by David Harper
Couldn’t be easier to book a courier. No problems.
05/04/20 by Mike Ide
The parcel was collected from kent and delivered to Wales in less than 24 hours.
05/04/20 by Mary Waters
Good as usual
05/04/20 by Customer
Easy, efficient service, with competitive pricing.
05/04/20 by Mr Rob Barrett
As of Sunday 5th April the parcel still hasnt been delivered.
05/04/20 by alastairbrown
Very happy all round
04/04/20 by James
Excellent service and very good customer servuce
04/04/20 by Customer
Great service from ParcelForce, large box left Edinburgh Mon afternoon, arrived Halifax early Tues
04/04/20 by Ken
I am separated from my son and two grandchildren by the Covid 19 virus. They live in Switzerland and we live in UK. We had promised the children new bikes which I managed to buy in the UK and then ship by DHL through Parcel Monkey. So easy to book. The parcel was collected the following day and delivered to my son less than 24 hours later. Amazing service and worthy every penny to see their faces on FaceTime as they unwrapped the bikes!
04/04/20 by Carol
Damaged parcel via dhl but parcel monkey itself easy to use and good choice.
04/04/20 by Customer
Good service, would recommend
04/04/20 by andrew holden
Great service helpful advice and updates
04/04/20 by gundlebug1
Great price. Parcel arrived in good order and on time.
04/04/20 by Heather
nothing to add
04/04/20 by Graham Skillen
Quick delivery as promised.
04/04/20 by AB
Brilliant service! From pickup in rural Norfolk to delivery in the French Alps in 45 hours! Now that is what I call EXCELLENT SERVICE! Thank you for an unbelievable service in the middle of the Coronavirus emergency, 2 countries and 800 miles in under 2 days!
04/04/20 by RALPH MARSHALL
Excellent service
04/04/20 by Mrs Claire Stokes
Outstanding service.
We needed to ship a 6kg parcel from the UK to France in the middle of the COVID-19 lockdown in both countries. Parcelmonkey were 70% cheaper than Royal Mail, DPD collected on Monday afternoon and the package arrived on Wednesday morning.
Easy to book, easy to use, dependable, recommended.
04/04/20 by TC
Great price package arrived on time
04/04/20 by June Hold
Great website and easy to use
04/04/20 by Customer
Picked up on schedule, delivered early and undamaged, at a good price. Whats not to like?
04/04/20 by David Edwards
Parcel Monkey always provides great service at a reasonable cost. The website is very easy to use and we have sent lots of boxes for our charity at a cheaper cost that normal postal services.
04/04/20 by MM Skye
Lack clarity on partner status
04/04/20 by Custpaul Buntingomer
Efficient
On time
Delivered with care
03/04/20 by Elizabeth
Quality reliable service will definitely recommend
03/04/20 by Mr V. Gurin
Dear Parcel Monkey team, The reason why I am contacting you is to report several issues I had with this specific delivery. This is not the first time I have used your services but I, do believe me when I say that I will question your services in the future. First of all, I have to say that the delivery was on time despite the current situation we are living nowadays, which is more than appreciate, to be honest. Second of all, I would like to highlight that the original cardboard box I sent was completely ripped off and, most importantly, some of the items I have sent are missing. The package I received was completely open, leaving some things undisclosed. As you would imagine and understand, because of this, some of the items may have fallen or, most probable, someone may have taken them as all the content was visible since the cardboard box that a secondary courier services company used was not wrapped or protected. I did take a considerable amount of time duck-tapping and labelling the package as fragile due to some articles that were placed there. Within the items missing, I can highlight the followings: • The Art of War – Sun Tzu, with an introduction by Tom Butler-Bowdon • Emotional Intelligence, Influence + Persuasion; Harvard Business Review Press • Emotional Intelligence, Authentic Leadership; Harvard Business Review Press • Motores de Combustion Interna Alternativos; Prof. F. Payri and Prof. J.M. Desantes • Personal MSc Dissertation • Apple iPhone 7 (incl. box with headphones + charger) • GoPro HERO6 Black (incl. mounting harness) Omitting the obvious economic value of these items, I am entirely concern and frustrated about the loss of the four books stated above, which contained different annotations and remarks done over the course of various investigations I have been undertaking for these two past years. I did highlight all these points to the driver, but as you would understand, he was just the intermediate person in this delivery. I also contact in several occasions Parcel Force and the courier services company that deliver this parcel to the final destination and nobody has been able to help me at all. Hence, why I am contacting you to solve this as you were the company in which I relied on to proceed with the shipment. I am really concerned with regards this, and with the fact I haven’t been contacted by any company to inform me that there was a problem with the delivery whatsoever. Therefore, I request a compensation as this delivery was protected with a value of £500,00. Looking forward to hearing from you. Vicent Mari.
03/04/20 by Vicent Mari
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