We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Easy to follow instructions
Good communication
26/03/20 by Mrs Emma Sharman
The Parcel-force company utilised (other couriers apparently could not handle the package?), did NOT turn up on the scheduled day, there was NO communication at all, the time slot - was NOT a slot at all, it was a whole day - i.e.8am to 6pm, so i stayed in all day on the scheduled day and Parcel-Force did NOT turn up! I have been told by Parcel Monkey that there is NO reimbursement facilitation for this theft of my time (which is all we have in life). So very disappointed.
26/03/20 by C R Attree
Excellent service and fast delivery as promised..Kept up to date on tracking via website..
26/03/20 by Dorothy Cobb
Easy to make use of
26/03/20 by Janet Howie
It took five days to deliver my parcel
26/03/20 by Customer leslie
The first time i have used this site but it was easy to navigate. More to the point, the parcel got there safely!
26/03/20 by Peter M
Thank you for delivering during this difficult and uncertain time. Hats off to the team
26/03/20 by MT
Perfect yet again, parcel to Portugal arrived within 5 days
26/03/20 by Ian Clarke
Easy, convenient, fast.
I recommend the site to everyone.
26/03/20 by Milen Stefanov
Used Parcelmonkey for many years and never had any complaints. They deal with issues in a professional and timely manner plus the prices are good.
26/03/20 by Steve Gumm
The parcels were dispatched on Monday 23rd March from Worcester U.K. to Opava in The Czech Republic and arrived today at Lunchtime (March 26th ) a very good Service by D.P.D, The only downside was the lack of tracking from late on 23rd "leaving the U.K" to 5;59pm today 26th to say the Parcels were at the local depot awaiting local delivery . There was no information as to their whereabouts for 2 days . Thank you David Taylor
26/03/20 by David Taylor
I was very confused by the fact that I saw several bad reviews for Parcel Monkey. The service was exceptional in my case. Only thing I had to do was print out my label, put it on the box and leave in the post office right next to my apartment. I paid a fraction of the price I could find in other companies and my parcel was delivered from UK to Greece in 5 days. Very satisfied. I guess people review only when they have a bad experience..
26/03/20 by Xen
Everything was easy to do and understandable. I had a lot of options to choose from. There were no problems when they picked up the parcels. The delivery was quite fast (Scotland - Germany). It took them 4 days. Something to compare it with: my parents sent me a parcel via normal post office and it took them 8 days (Germany -Scotland) to arrive. So thank you for the fast delivery in half the time! Would highly recommend this service and will definitely use it again.
26/03/20 by Customer
As always, excellent
26/03/20 by Slinky Malinky
very good service
26/03/20 by Bart
Simple to use. Using first class couriers... hassle free. Cant ask for more ....
26/03/20 by ian renton
All went smoothly, thank you
26/03/20 by Mrs Angelina O'Neill
This company will not honor any insurance claim and a quick search of the internet will reveal that they summarily send a series of standard communication to request information concerning your claim and then decline it. I was returning a radiator which in its original packaging of the company as it was unwanted and unused and in transit some object pierced and ruptured the metal and they claimed the packaging was inadequate instead of honoring the claim. Dont be fooled by their high rating which is due to the fact that they actively invite reviews of people who have been pleased with their service because most packages arrive without incidence and their web interface is slick and trouble free. Yet when something goes wrong they will not pay out even if you have insurance because this maximizes their profits at the expense of customers whose loss could be the value of the item sent. This is an unscrupulous practice which they build into their business model. The warning sign is that there is no way of contacting a person. I was simply denied a totally legitimate claim for the the damaged radiator for 100 pounds - an experience that left me shaken as one who has just been robbed. The best way to use their site is to use them to find the cheapest courier and then directly deal with the courier because at least you can get responses from them. Check out the internet and see how many people have been burned by this company and left feeling robbed
26/03/20 by TK
Good Morning, I am sorry to have had to use this medium but your company is very unprofessional. I paid for an item to be collected and sent to the Caribbean and the initial elements of your process worked well. Now that the money has been collected I have been informed that the items is lost, then it’s been found but still I have not had answers to my questions. I am being moved from agent to agent with no help given. Is this the way companies such as yourself operate? How do you expect to take on huge contracts from bigger companies when you are losing the documents sent by a small customer such as myself? Mind you this was collected last Tuesday. I continue to urge you to get someone to contact me to rectify this issue. Mr Nav Ramiah (Founder and Managing Director) I am unsure if you have sight of this page but if you happen to hear of this please do ask your staff to resolve this issue with the urgency needed. Ramon
26/03/20 by Ramon Warrican
Excellent service
26/03/20 by CollectPlus Customer
Very easy to use and fantastic service thanks
26/03/20 by Customer
Really good service, collected on Friday and arrived on Saturday, very easy to use
26/03/20 by Customer
I understand that there would be a delay to the parcel getting to the destination (hence the 3 week period) but I had weighed the parcel, and was charged an additional fee at a later stage, which had just been charged to my account. The prices were reasonable in the first place, so the additional charge for the extra weight was fine, but the way in which it was done left a lot to be desired.
26/03/20 by Adams
very impressive
brilliant service
26/03/20 by Mike Smith, Ferring
Very late delivery, status not update regularly. Will not use again.
26/03/20 by Customer
Fantastic service. Economical and efficient and fast. Well done to all your workers.
26/03/20 by David Waite
Good quick service
26/03/20 by Customer
All very straightforward. Dropped off parcel at the PO then arrived SF in vey good time.Cant ask for more.
26/03/20 by Customer
Good service!
26/03/20 by Adelaide Zappatore
Easy transaction
26/03/20 by ED LARTER
Easy to fill in the forms online delivery on overseas parcels excellent
26/03/20 by Malcolm Gifford
My experience with using Parcel Monkey was straightforward and easy, Unfortunately, my parcel has not yet been delivered by ParcelForce, one week later!!
25/03/20 by Customer. Sue
Cannot complain , parcel picked up and dropped off in destination country . Well worth the money thanks again.
25/03/20 by jeebs
Great service,next day same time delivered parcel which time they picked day before! My sister was very happy to receive that on time and same condition.
25/03/20 by Hardeep Kaur
Gave a really good price for collection and delivery of a heavy item
25/03/20 by Danno
Bunch of thieves. Never have I come across such a incompetent organisation that not only loses your parcel but then buries the fine print in the t&c’s with links to t’s&c’s. something to hide maybe???? I would say so and I would not trust them with anything more than a blank piece of paper oh! Wait a minute, you don’t take responsibility for even that I believe once you finally find the right link to hit hidden within your t&c’s Oh and even when they do admit responsibility and agree they delivered the parcel to the wrong address and handed it over to some stranger that is not even the named recipient they find some other piece of fine print to get out of it. This was a simple pick up and drop off in London not long distance or too complicated and it’s now gone forever somewhere and all they can do is say it’s in the fine print and no responsibility or care!!!!! Disgraceful absolutely disgusting behaviour from a company that admits they were wrong then shuts the door in your face anyway!!!!
25/03/20 by AJ
Great Thankyou!
25/03/20 by Customer
Great quick service
25/03/20 by Jenette Davies
Great service all round!
25/03/20 by Customer
First time with Parcel Monkey, usually sending via private couriers but will not be going back - Parcel Monkey was super - speed and value. Will be back soon! Thank you
25/03/20 by Anna
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