We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Appreciate the current difficulties hence 2 stars...parcel yet to arrive
02/04/20 by Customer
Timely, reasonably priced and does what it says on the tin.
02/04/20 by Natalie Carry
Perfect service
01/04/20 by JAKUB CHMIEL
Picked up when it said it would be at this difficult time
01/04/20 by CAROL
Good services that works fast and with quality, the package came in the perfect condition
01/04/20 by Customer
You are very good with a collection but not with a delivery ?
01/04/20 by Customer
Easy, straight forward and reliable.
01/04/20 by Customer
Prompt service and everything I could have wanted in a delivery company
01/04/20 by Customer Mr Mackie
Engaged Parcel Monkey who despite knowing exactly what my parcel was to collect they assigned DX Group. I also took out insurance. Cutting a very long story short DX Group ended up losing my parcel (the entire collection process was a shambles). Warning: Parcel Monkey do not have contact number all communication is done via an online chat portal, so they are very slow to respond. In this situation they have taken no responsibility for their lack of ownership and I have now had to take this down a legal route. As they have advised (for complaints) I have sent them a letter 2 weeks ago so far no response... DO NOT USE DX OR PARCEL MONKEY TO COLLECT YOUR PARCELS.
01/04/20 by Alkesh
Actual service is good but updates on the parcel monkey ‘dashboard’ are not, I can never seem to find out if the parcels have actually been delivered especially when I select Courier on Parcel Monkey. I have done a live chat with Parcel Monkey and got nowhere. Surely this should be easier ?? Such a shame I have to leave a poor review for such a basic bugbear !
01/04/20 by Customer
Easy to use, I highly recommend ????
01/04/20 by sasha jackson
The parcel was not collected. Still waiting a week later
01/04/20 by Valentina Vignolo-Love
Got stung with an extra £15 xray charge, then they wanted to charge for a 2nd £15 xray charge, paid for a 2-3 day service to Singapore, it waiting for next flight, told 72hr delay, 5 days later and still not left the country and different customer advisers tell me different things, they really need to step their customer support game up as its absolutely worse than useless
01/04/20 by Bruce
After inputting the parcel size, weight and shipping address I was given a list of suitable services to use. However the one I selected was apparently not suitable and the package was sent back to me. Parcelmonkey have refused to refund as I selected an incorrect service........Why did Parcelmonkey recommend it as the best option and then refuse to help???
01/04/20 by customer
Brill thanks
01/04/20 by Ros Mayo
Good service Easy to use website
01/04/20 by Customer
No fuss, excellent website and easy to use. Saves the hassle of working out the best deal and appropriate service when sending parcels. Makes comparisons between services easy. Use all of the time!
01/04/20 by Simon Williams
The address was apparently hard to find but the courier went back the next day by which time the recipient had put instructions in place so the parcel was delivered safely. I was very impressed that your courier tried again the next day. Thank you.
01/04/20 by W V Cartwright
Very disappointed this is the 2nd time I have used you and the parcel did not arrive on the due date each time so I wont be using you again. Each time it was for my grandsons birthday so they did not get the parcel with birthday presents for their birthday so paying £82.00 sucks a little bit.!!!
01/04/20 by Marilyn Skinner
Collected on time and arrived on time great service
31/03/20 by Karl
All good thanks
31/03/20 by Kenny Gent
Used them many times and never had any problems
31/03/20 by MICHAEL
paid £46 to deliver 2 kgs to Colombia...well within weight. When it got there had another £25 to pay on delivery! Definitely wont use this service again
31/03/20 by Karen Chaplin
Service was great, parcel pick up and delivery were spot on. Only slight hitch was I couldnt get any tracking numbers to work.
31/03/20 by Mrs A D Hannaford
Best prices and service available
31/03/20 by Customer
great price for parcel force delivery
31/03/20 by Valerie Shaw
Have used Parcel Monkey on several occasions over the past couple of years. I have not experienced any major problems with the service. Parcels were collected from my door and delivered to the recipient quickly without any fuss. The cost was reasonable and the option for insurance cover was available at a fair price. Goods were delivered on time and in good condition.
31/03/20 by Customer
A very easy and simple experience. Item was collected from us on time and delivered to recipient safe and sound.
31/03/20 by Jenny
reliable, reasonable quick service
31/03/20 by Gary Kirby
Website was a little fiddly to navigate round and it wouldnt let me do an international parcel with a UK package. Good service apart from that.
31/03/20 by Teraza Adams
Great service! Thanks
31/03/20 by felicity hawkins
will be using you again THANKS.
31/03/20 by Andrew Shilliday
easy to use and great prices
31/03/20 by DEANNA
very good service
31/03/20 by Michela
Great as usual - I oped for pickup as although a next day pick up was cheaper than 48 hrs deal this PM
The only flaw was no time slot for when parcel force picked up from me
31/03/20 by J Ritchie
Excellent service as always!
31/03/20 by Customer
Collected and delivered efficiently.
31/03/20 by Claire
They are cheap, but they suck balls in ALL other respects , you pays your money and you takes your chances!????
31/03/20 by Customer
Brilliant service. Very competitive pricing as well. First parcel was sent to Germany within two days with minimal fuss and effort from my part ( at least). The courier was exceptionally professional. Have already booked for another parcel to be sent to Greece.
31/03/20 by Yiota Blundell
The company did not collect on the day I requested for a 24hr delivery so order was late. Could not get through to parcel monkey so had to schedule for the next day Using the automated system
31/03/20 by NA
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