We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Collected parcel broke it then delivered it terrible claim process no communication
03/04/20 by peter fearnley
Very efficient cheers
03/04/20 by anthony rockall
Really easy to use and drop off at Post Office.
03/04/20 by Roger
Easy to use with all the postage options.
03/04/20 by Steven Hume
Amazing service and parcel arrived within 3 days!
03/04/20 by Customer
Easy to negotiate website, excellent email updates and my parcels were collected and delivered safely.
03/04/20 by Customer
Collected on time and delivered on time- cant ask for more than that
03/04/20 by Nicholas
Collected on time delivered in France on time even though we are in difficult times
03/04/20 by Anita Evans
Very good price with delivery to the Netherlands by DPD.
Collected 11.15am Monday morning and delivered about the same time on Wednesday.
03/04/20 by Customer Bob D.
Great prices. Grear service.
03/04/20 by Customer
Everything perfect
03/04/20 by Customer
Used Parcel Monkey ,many times and perfect service and couriers every time.
03/04/20 by David
Easy and quick service
03/04/20 by Customer
I was looking for a parcel quote after being let down by one delivery company and tried Parcel Monkey. I found the site easy to use and was offered a very reasonable price with a very reliable company. Great, job done!
03/04/20 by Ian Johnson
good all round service
03/04/20 by fcf doncaster
Great service! Recommend to everyone
03/04/20 by Customer
On time , very pleasant driver
03/04/20 by Debra jackson
Paid for next day took 4 days
03/04/20 by Max Page
As is our usual experience, a quick, thorough and clear form to complete to cover customs and delivery followed by a fast, effective and efficient service
02/04/20 by Sandra Richardson
Reached the international destination on time during this pandemic. Incredibly grateful to the whole team for still providing a great service.
02/04/20 by Lillian Monza
Excellent corrier company.
02/04/20 by Archie Leckie
If your parcel is damaged or something goes wrong, they will quite quickly decline your claim but benefit from high ratings because most parcels arrive without incident and they prompt for reviews. In other words, there is no safeguard at all and they can still get high ratings by ignoring all claims no matter how high the loss is to you personally
02/04/20 by TK
Used the service to return tv back to Amazon. Paid for 24 hour tracked delivery & 5 days later still not been dropped off at the Amazon place. Causing delays in refund.
02/04/20 by Customer
The whole process was simple and went smoothly and the rates found were great, the parcel collected and delivered as promised need I say anymore.
02/04/20 by Customer Tg
On time friendly service, prompt delivery. I would recommend to anyone, excellent courier.
02/04/20 by Keith Hawdon
Awful company. Paid for an item to be collected and two days after the collection date its still sat waiting. Customer service is of no use and I see very little point in ParcelMonkey. They are a complete waste of time, you are better off going direct to the courier company, at least they might be more helpful
02/04/20 by G
Have used Parcelmonkey for about 3 years now and no problems so far. Certainly their prices certainly stack up if you use them for Parcelforce instead of going to the Post Office. Also very good rates for Parcelforce Global Priority.
02/04/20 by Allan Milne.
Great service from start to finish. Easy to use website. Competitive prices. Trackable with fast delivery. I am more than happy. Thank you.
02/04/20 by Eileen Walters
Quick efficient excellent value for money servise
02/04/20 by Val
Very easy, quick to do! World recommend!
02/04/20 by Rebecca de smet
They were cheap and reliable. Collection from home on time.
02/04/20 by jagdish
The online part of it was great but the post office didnt know how to process it. They said it was because it didnt say the amount on the label, or that Id paid.
02/04/20 by Elizabeth
Efficient service - did what it said on the tin.
02/04/20 by Jill Pugh
Quick and easy to follow and cost effective. Only problem was the DPD tracking, it said delivered 24 hours before it was! Not sure how that works. Caused a bit of confusion anyway.
02/04/20 by Andrew
Collected in the UK on the day arranged and received in France within the expected timescale. Good service
02/04/20 by Customer
Very easy site to use and arrange collection of parcel
02/04/20 by Paula
Excellent service, often the price enables me to ship items which would otherwise be too expensive to send. Thank you.
02/04/20 by R. Trinder
This is second time I have used this service, so impressed, I send to a friend in Sweden who lives in a town in a town high up in the middle of nowhere..not only can they not deceiver to her door, they deliver to the nearest supermarket and then she picks up from there...
It took less than a week to get there ( in this troubled time) absolutely amazing. Very good price too.
Well done
02/04/20 by Jeanx
Great and fast service
02/04/20 by Customer
Excellent service as always
02/04/20 by M.A..
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