We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Well the item arrived in perfect condition, despite being told it would be thrown around like a football.
Very happy with the service you proved them wrong
22/03/20 by Edith Craigie
Excellent service at a great price
22/03/20 by Peter Bromley
Ive sent a few parcels with parcel monkey and have no complaints.
22/03/20 by Emma Davies
I had to move because of a sudden bereavement, asked a neighbour to take in the parcel. I altered the delivery on Hermes tracking link and it wasnt passed to the delivery person. Next day the neighbour kindly taped a message to my door confirming the new destination and it was eventually delivered to the right place
22/03/20 by Customer
Easy to navigate site and good prices
22/03/20 by Raman Prabu
Amazing service UK to Denmark in three days - thank-you again for your brilliant service
22/03/20 by Alison Lovell
Good selection of couriers and service levels. Will use again
22/03/20 by James Forrest
Fast reliable and very helpful thank you will use again for definite!
22/03/20 by Denise Burn
Good value for money
22/03/20 by Customer
Great service. Posted parcel at local Post Office on the Monday. Parcel going to Italy so in view of coronavirus crisis expected a delay in delivery.Parcel arrived at destination four days later! Well pleased. Thanks.
22/03/20 by Carol Raco
First class service was able to use the service without any trouble will be using the service again
22/03/20 by Mr malin
I paid £30 for them to pickup an item for me. They gave me a window of 12 hours to wait for the courier to come and pick it up. No one came! No one called! A whole day wasted! Parcel ‘monkeys’ .....,,.. at least they got the name right ????
22/03/20 by Customer
Great service and ideal for my small business needs.
22/03/20 by Customer
Brilliant service
21/03/20 by Susan
Save alot of cash using these guys! Brilliant service.
21/03/20 by Steven Thomson
Great site. I end up using Parcel Force at about 60% of going directly to PF.
21/03/20 by Malcolm Morris
Much better then Hermes.
21/03/20 by S. Alom
Very easy to use. Great experience.
21/03/20 by Helen
I only use parcel monkey, first class service every time
21/03/20 by Scott Wilson
Quick and easy
21/03/20 by Customer
Very pleased with the service
21/03/20 by Customer
Very easy and helpful and reliable
21/03/20 by Customer
It lay to long before it was lifted
21/03/20 by Jim Wright
Great service
21/03/20 by Customer
Easy to use. Good value.
21/03/20 by CHRIS
First time user of Parcel Monkey and very impressed with the service. Parcel Force were the chosen provider. The collection and delivery process were both executed to plan.
21/03/20 by Steve Lucas
The delivery was good but we were sending from a hostel in one country to him and didn’t know people sending. They got the measurements wrong so although we said the weight was under a kg and it was, it was worked out by the parcel people to have a volumetric capacity that was different. It cost us an extra 8 on a £30 package to get basically a lightweight raincoat back. By the time we knew of the extra payment I was a week later and we’d thrown packaging away
21/03/20 by J Lo
all good thanks
21/03/20 by alison todd
Great. Recommended
21/03/20 by Joanna
I sent my parcel through 24 hr delivery on a monday didnt arrive til the thursday i understand with the corona virus that things are running behind bit a bitcmore communication is more helpful my parcel wasnt urgent and my daughter received it
21/03/20 by Customer
Parcel uncollected for two days in a row, bad customer services aint even got a phone number! And still have no refund. Not impressed after using you for past few years no problem. I want my money and then Ill find a new delivery service thanks.
21/03/20 by wesley benfield
efficient and reliable
21/03/20 by Customer
First time I have used and service was excellent so will have no problems about using again.
21/03/20 by Customer Mrs Doreen Finney
Very good but the website a bit awkward to use
21/03/20 by Henryk form Milton Keynes
Brilliant company great communication with the people there cant fault them thumbs up from me
21/03/20 by Richy
Highly recommended. Great service.
21/03/20 by Customer
Arrived safely thanks
20/03/20 by Mary Lewis
Very efficient service and they keep you informed All the way from start to finish. Very quick to respond to problems
20/03/20 by Denise Broadwell
Easy service
20/03/20 by LEIGH-ANNE MURRAY
Always had a really smooth experience with parcel monkey.... Quick delivering of the lables and accessibility of the site
20/03/20 by Bmw-mikey
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