We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Parcel Monkey did a great job! I would highly recommend them.
20/03/20 by Andrew Potter
Pleasant young man delivered. Unfortunately the Parcel Monkey label read 1/1 so when he brought in a second parcel we both thought it might be a duplicate so he asked if I wanted to refuse it, which I did. However, it transpired that the shipment did come in two units. I would have thought that this information would have been on the Parcel Monkey manifest. Only after the delivery man had gone did I notice 2/2 printed on the box itself. Fortunately the company got 1/2 back to me in a couple of days. Confused labelling needs to be avoided.
20/03/20 by Brian
Very pleased with the service
20/03/20 by Raj
One of the best delivery company, many thanks
20/03/20 by Nick
Brilliant service as always. Im amazed that during these very difficult times I still received my parcel within 4 days. Highly recommend this fantastic and very reasonable service.
20/03/20 by Mr Robin A Daish
Easy to navigate the website and book the delivery. Printed the address label and customs forms, attached to the well wrapped package. Then took to the nearest Curry’s PC world to drop off and was given a receipt. The parcel arrived in Singapore about 5 days after it was dropped off. Will use service again
20/03/20 by Suzanna
Excellent service - they provided very quick help when no information was coming through from the overseas carrier.
20/03/20 by Alexander's Mum
Filled if form, parcel picked up On the Tuesday when booked and safely
Delivered in the USA on the Friday. Great service. Great price. Will use again.
20/03/20 by Marjory King
24 hour service first class - recommended
20/03/20 by Rex Pitts
Fast, reliable delivery in time. Definitely recommend it.
20/03/20 by Customer
Always quick and efficient service
20/03/20 by Capetown
easy, fast, cheap - what to say more?
20/03/20 by Customer
Great site and easy to use. Pretty good price for a parcel to NYC. Arrived within three days and tracking was superb. Go parcel ????
20/03/20 by Tim Guiheen
Excellent. Very quick and no hassle.
20/03/20 by Michael Wilson
Easy process beginning to end
20/03/20 by Customer
My parcel still hasnt been received in Spain!!!! The tracking status has NOT been updated since 16th March and we are now on 20th March. Shocking service!!!!!!
20/03/20 by Mr P Jackson
Great service and very quick.
20/03/20 by Jim Gibson
Awful! Parcel not delivered then was charged to have it sent back to me then it arrived in pieces then claims process terrible
20/03/20 by Marie-Clare Blyth
Very quick delivery!
20/03/20 by Customer
Excellent service!!
20/03/20 by Customer
Fabulous service!! In this time of working from home, social distancing, and shops that are totally stripped of lots of products I dont know what I would have done without this service! Picked up on time and actually delivered early! Thank you very much, and hope all your delivery people take good care. Theyre risking their own health to protect that of others. Thank you from a very grateful customer x
20/03/20 by Heather
Easy, reliable and inexpensive for heavy parcels
20/03/20 by Mike Collier
Perfect. Fast. Reliable. Trackable. No fault. DPD
20/03/20 by Kiki Utasi
Simply the best company to deal with
20/03/20 by Deggy
Excellent service, quick access to the best prices and fast delivery overseas.
Its good to be able to select home pick up when that suits or to drop parcels at any Post Office for the Parcelforce ser vice.
20/03/20 by cj
Great service but package was not kept upright and contents spilt.
19/03/20 by Bob
Simply , none better !!
19/03/20 by Andrew
Easy process to go through and everything went well. Would have appreciated a notification to say when the parcel was going to be collected
19/03/20 by Jolly
I’m saying this because my latest delivery hasn’t arrived with my customer yet!
19/03/20 by Customer
A very easy process, sending a laptop to my mum-in-law in Spain. Drop off at Homebase was painless, timescales were as specified and the package arrived safely. I will certainly use ParcelMonkey again.
19/03/20 by Pip
Great service good price,driver struggled to find collection location and rang for guidance rather than driving by and saying they couldn’t find location so 5 stars from me.
Woody.
19/03/20 by Woody
5 star service , very satisfied.
19/03/20 by Roman Yurkiv
i was pleased with your service ,i was kept in the loop all the way until it got delivered, i was even told when there was no one to take the parcel
19/03/20 by margaret thomas
All good as iseuall
19/03/20 by Customer
Used a few times...Great reliable and value for money service?
19/03/20 by Customer
Excellent service
19/03/20 by Customer
Really pleased delivered on time
19/03/20 by Mrs Diane Battams
Good service at a reasonable rate
19/03/20 by Graham
Item arrived a week and a half late, was damaged and items missing. Contact was delayed , rude and insulting ....offered 20 pounds as a "good will gesture" despite paying extra for protection insurance. Worst service and communication skills.
19/03/20 by Joanne Divito
Item arrived at destination damaged had to give a partially refund the customer. Not happy at all
19/03/20 by Customer
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