We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Very easy, no issues at all
15/03/20 by Customer
Good service, collected from home, kindly staff and tracking available on time
15/03/20 by Customer
Parcel Monkey whenever is in need for money it will send you an extra fee on top of what yove already pay saying your parcel was much heavier tha declared,in my case from 1.5 kg to no less than 7kg!! in a cardboard parcel measuring 70/60/4cm.The content was a canvas painting! You know it was a dishonest move because they only tell you after the parcel was already delivered abroad and is nothing you can do about it.Im from Eastern Europe ,they say we are dishonest people ,the truth is nobody is trying to scam you in so many ways like in U.K.At least not at the company level.
15/03/20 by George Ganciu
Very good excellent prices and express service also good communication with online chat
15/03/20 by Mr Kevin Molloy
Easy to book, fast delivery with goods undamaged - thats all you need!
15/03/20 by Archie Miles - Customer
I found this to be an excellent service..clear website and reasonable price with parcel arriving on time.
15/03/20 by Customer
Easy use good value and to Sydney within 6 days
15/03/20 by Ali Cade
Good system and it worked well on thsi occasion.
15/03/20 by Charles Clark
Didn’t pick up on time didn’t deliver on time.
15/03/20 by Mr Pearce
Sent a parcel through Parcel Monkey picked up by DPD. It was used franked foreign stamps. It was passed then stopped at the London depot of DPD stating there was prohibited items in there. They charged me nearly £15 to return it or they would destroy it. The buyer in Singapore had already paid £21.92 postage for the parcel to be shipped. Now I’m told by Parcel Monkey that they will only refund me the £21.92 and not the return £15. amount. I sent pictures of the items inside the parcel as proof but they still haven’t refunded me the extra amount. It was DPD’s fault and as I booked through a Parcel Monkey it was their responsibility to refund me. I am not happy at all. I have used them on previous occasions and never had this problem. I will have to look elsewhere even if I have to pay a bit more.
15/03/20 by D. Sievewright
The courier were punctual and very helpful. The parcel arrived on time and in good condition
15/03/20 by customer
Excellent service
Fast delivery
Very good updates
5 stars
15/03/20 by Fatima Nfally Ceesay Diallo
Excellent service as usual. I have been using Parcel monkey for three years, always good service.
It is a shame that there price for my most used destination has increased last year by 30%.
Happy to re use them any time.
15/03/20 by Maen
Easy to use sensible internet agent for ordering a courier service of choice. Either a collection or drop-off by several couriers all available online with simple step by step user friendly method of ordering.The service drops a star because of problems I have encountered when the chosen courier uses its small print Ts & Cs to avoid paying out on a misdirected or late delivery.Granted this is not Parcelmonkeys fault but they should be firmer with couriers that renege on a contractual obligation. Otherwise very pleased and have used them for a couple of years now.
15/03/20 by Francis MUNOZ
Very fast service. Very good driver, very careful with your items. Good job!
15/03/20 by Miss Irina Lapkovska
Really good experience, easy to use.
Parcel got there quick and that’s what I wanted
15/03/20 by Carla
Very impressed! Far cheaper than the usual websites and very easy to use. Delivered my parcel when they said they would. Would definitely recommend, and look forwards to using again. Thank you!
15/03/20 by James the Dog
swift response when dhl missed scheduled pick-up. good communications !
15/03/20 by Klaus Richard.
Straight forward!
15/03/20 by Marcus
Grea5vservice
15/03/20 by martin cheek
Problems with customer service on more than one ocation. All good till there is a problem with a package then you have to chase and chase and chase them, very stressful when you are trying to run a business.
15/03/20 by Disappointed SID
Excellent service as usual ...only use this site now
14/03/20 by Rodney Slack
Really good service and fast
14/03/20 by Helen
Simple system and ultra cheap best parcel company by far
14/03/20 by Pamela Marron
brilliant excellent service
14/03/20 by Customer
Excellent service economical delivery and great tracking information from start to finish
14/03/20 by Wendy P
Good service, excellent communication and easy use of website. Good pricing and prompt pickup.
14/03/20 by CustomerMike L
great service
14/03/20 by Customer
Excellent service
14/03/20 by Customer
The person picking the boxes from DPD was extremely rude. He refused to help loading his own truck and I had to carry the boxes myself. He was throwing the boxes from other people in his truck as if he wanted in purpose to brake everything in them. Once the boxes arrived to the destination and even though everything was wrapped carefully and had fragile tape around, everything was smashed. Never again.
14/03/20 by Customer 37
Great service, would use again.
14/03/20 by Customer
Id never arranged a courier pickup before, but I found Parcel Monkey easy to use and a great way to save money.
14/03/20 by Sam
Been using parcel monkey fir the last few years and it has always been an amazing service
14/03/20 by Lisa
Parcelforce did not phone or collected had to chase the. Will not use again
14/03/20 by Larissa Macovic
Excellent price. Pick up and delivery via DHL was great.
14/03/20 by Yunus Motara
Excellent company. Couldnt falt it
14/03/20 by margaret
Took over a week to deliver a simple parcel. Not good! ????
14/03/20 by Irene Halbert
Parcel arrived in USA safe and sound
14/03/20 by Customer
Used numerous time. No issues. Thanks Parcel Monkey
14/03/20 by Customer
Said it would take 4 days to get my parcel to arrive and got there in 3 days so very impressed!
14/03/20 by Helen Fisher
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
