We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Excellent service and pricing.
17/03/20 by Customer
website was easy to use, good price and will use again
17/03/20 by Customer
Very efficient would strongly recommend using this service.
17/03/20 by Debbie Lawton
Great delivery service
17/03/20 by Customer
Nice cheap courier service, i always use , very realible, and very quick delivery times.
17/03/20 by Toby
fast safe delivery
17/03/20 by anthony black
This is a good service. I regularly travel to Portugal for trekking and so need a large luggage pack for my walking kit. Instead of paying an airline around £30 for hold luggage I send my bag in advance by Parcelmonkey. It’s picked up at my door and delivered to my destination, so no need to haul a bag to the airport nor from the arrival airport to my location, I can travel with just a day pack and everything arrives as planned.
Three issues:
The size and weight restrictions out and return are not the same. They seem to be set by local regulations. It seems you can send bigger parcels out from the UK but only smaller ones back to the UK. So check on the maximum sizes each way and ensure you meet all the requirements in both directions!
Some countries provide a 1 hour pick up / delivery slot which is really useful. This operates for pick ups and deliveries in the UK, however, Portugal gives you a 1 hour delivery slot but not a 1 hour pick up slot, which can be difficult. There are drop off locations, which if the place is convenient, are better options.
Also, although the offer says 3 days, that is optimistic. First it excludes weekend deliveries, fair enough, but it usually takes a day or two longer. I delivered my last parcel to a drop off location at 14:00 on a Tuesday in Portugal and it arrived the following Monday, so six calendar days or four working days, even excluding the Tuesday.
Highly recommended if your arrangements are flexible but ensure you are flexible as it may cause problems if you’re working to a tight schedule.
17/03/20 by Crewer
Great and prompt service .Great for refunds.
17/03/20 by Ciaran Adams
POSTED TO THE ISLE of MAN TUESDAY. PARCEL RECEIVED THURSDAY BRILLIANT SERVICE..
17/03/20 by Ron Hunt
Parcel received on time and in good condition
17/03/20 by Janet Light
Fantastic service from parcel monkey - very competitive pricing but at the same time the service is just so easy to use and booking a parcel for collection literally takes 5 minutes.
17/03/20 by Mr David Silvester
Excellent service - our package arrived 2 days earlier than expected!
17/03/20 by Janetm54
I posted a high value parcel to Spain using DPD and it arrived without a problem.
Very good postage price too.
17/03/20 by Raj
nice and easy website.
Good service
17/03/20 by Customer
Easy to use, great price too
17/03/20 by Anon
All went smoothly, no hitches. Delivery notified promptly.
17/03/20 by Tony
Easy to use and very reliable.
17/03/20 by Customer
Very good service
17/03/20 by Customer
Easy to use useful service
17/03/20 by SARAH HORSBURGH
Perfect I sent parcels to Denmark fast delivery and in great condition, will be using them again well done to the delivery people involved thanks again x
17/03/20 by Cap Fixings Ltd (Janet)
Fast shipping to Sierra Leone in A week. Straightforward bookings and less expensive
17/03/20 by Blessing Tanix
This is the first time I have used Parcel Monkey and it wont be the last. It was so easy to use with clear instructions. Highly recommended.
17/03/20 by Annette Bullamore
Great service
17/03/20 by Libby
Easy to use and flawless
17/03/20 by Jamie Clafton
Great service great prices highly recommend
17/03/20 by Luke Saunders
I tried Parcel Monkey after starting with a competitor. Parcel Monkey were cheaper for the same item, service level and courier. They also had a send another parcel option to use the same details for another parcel to a new destination; the competitor didnt - these will be my go-to provider from now.
17/03/20 by Greg Lewis-Brown
Excellent service picked up Tuesday UK delivered Cambodia Saturday. Would definitely recommend
17/03/20 by Customer jeff
Very efficient service. Easy website and large range of carriers.
17/03/20 by John Leith
Smooth transaction
17/03/20 by Garry O'Brien
Good no problems
16/03/20 by DAVE JOJCE
22kg parcel . Dropped on Monday 3pm in my local post office in Reading UK, delivered Friday noon to Prague CZ. Could have saved one day by dropping it off either earlier on, or directly
into local depo
16/03/20 by Dan
Great company to deal with, easy to follow instructions, highly recommend
16/03/20 by Judith
Absolutely love Parcel Monkey UK! Great service. Great process e.g. website easy. Great price. Always go here first.
16/03/20 by Megan Karnes
The parcel was delivered quickly with no problems.
16/03/20 by J. Smyth
Great service
16/03/20 by Customer
Very easy to use. Clear pricing. Excellent service.
16/03/20 by Frances Lewin
Easy process, would be 5 stars but a little pricy.
16/03/20 by The Spiffing
Lost my parcel. Vanished and they wont help me.
16/03/20 by suzanne
Great service ! Easy to use website great range of couriers times and prices etc very happy will definitely use again!
16/03/20 by Maddy Delaney
Very good service
16/03/20 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
