We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Fast and easy booking at the best price. Package arrived Nigeria quicker than expected.
18/03/20 by Olusina A
easy to use and good pricing
18/03/20 by Customer
I want to make a complaint. I have choosen 2 day express delivery for a child Birthday.There was a Birthday cake and Birthday gifts in it.Parcel was suppose to be delivered the latest by Saturday ( Birthday was on Sunday ). But it was late and delivered on Monday .I will not reccomend or use your service again.
18/03/20 by Joanna Bukkems
Good price, simple process, convenient and easy collection of a large item arranged.
18/03/20 by Customer
Good reliable service would recommend
18/03/20 by Customer
Get it done in five - this is how long it should take maximum for you to book a parcel in for collection and delivery. I can get several parcels quoted and booked for collection easily in under five minutes.
Fast, efficient with a good selection of couriers to choose from.
18/03/20 by Customer IDAS Ltd
Fantastic service! Reliable, great value for money, great communication. Simply can not fault this service. I highly recommend to anyone.
18/03/20 by K Soldado
Paid for £600 insurance - item arrived smashed to pieces two days later than the 24 hour service i paid for through Parcelforce. Had to pay almost £60 for postage there and the return - given £100 so lost a ton of money in this. Their argument was that they agreed with Parcelforce despite the service being massively delayed and damaged beyond repair. DO NOT PAY FOR EXTRA INSURANCE WITH THESE SCAM MERCHANTS.
18/03/20 by New Age
HI have emailed you a couple of days ago about a duplicate payment for an order, and as yet no one has got back in touch with me Order number PM8108493 Invoice number 6774190 has 2 parcels going the same place, it was just 1 parcel but i have seen 2 payments going through my account I filed a complaint 3 days ago , but had no response as yet.
18/03/20 by Brian Shipley
Unfortunately you have decided that Inverness is not part of the mainland and charged me an extra £3 but not shown until I actually go to pay for it.
18/03/20 by Never again!
Very quick delivery!
18/03/20 by Giulia
VERY EASY TO USED AND GREAT SAVINGS TO BE HAD
18/03/20 by Gerald Edwards
Never used Parcel Monkey before but will definitely use again.
It was easy to book pick-up and the pick-up guy was very helpful. The parcel was delivered quickly and in tact
18/03/20 by A Very Happy Customer
Easy to use website. Prices much better than Royal Mail. Picked up and dropped off next day for £8. Very good service.
18/03/20 by Dee1553
Easy to use and cheaper than going to the post office
18/03/20 by Neil Hardy
As usual 5 star service parcel was delivered on time in good order, the tracking was kept up to date, would use again
18/03/20 by Customer
excellent, reliable and fast service
18/03/20 by Vysi
Very clear instructions - measure, weigh. Fill in delivery instructions then you get a list of deliveries companies, you choose then ‘click’ the right one for you. Dropped off at local drop off point - very easy. Thank you.
So easy and so fairly priced.
Very Happy ????
Thank you
18/03/20 by LucyB
Good price, good service. Thanks very much.
18/03/20 by Jacqui
Great job delivered safely for reasonable price would recommend and use again.
17/03/20 by Gaynor Houghton
Best service no hassles
I’ve used the service thrice and happy compared to most of the pros
Keep up great service ????????
17/03/20 by Josch
Arrived on time, reliable and well done.
17/03/20 by customer
very good service
17/03/20 by kenneth
EXCELLENT SERVICE
17/03/20 by Kamaljit Bharj
Easy and simple the best.
17/03/20 by kjkessel
Good service! I recommend
17/03/20 by Customer
Easy to use quick turn around happy days
17/03/20 by Customer
Great as usual. Good price and easy drop off.
17/03/20 by Pure Sound
Good service
17/03/20 by Customer
Great price- easy site to use - got there on time !
17/03/20 by Customer
Works really well and saves money too
17/03/20 by Adrian
Poor service, booked parcelforce 24hr, none came to pick up the parcel. At 18:00 spoke to parcel monkey who said if its past six they wont be coming, will have to rearrange. No call, No information. Very poor communication. BEWARE! Do not use in the future if you need a parcel sent urgently.
17/03/20 by ph
Booked Courier next day delivery - label never arrived, or any confirmation email - I only knew something was wrong because I logged into the account where I was told "there is a problem." I then had to get it resent via chat. Then the package was never collected from a 24 hour reception, despite phone numbers being sent. I was never even notified of this. I then had to rebook the delivery also through this ridiculous chat feature. Why not have a phone number like any other reputable company? Appalling service.
17/03/20 by Customer
I am totally dismayed that Parcel Monkey does not have proper communication in place to communicate to customers why they will not call the owner of the parcel or explain reasons why product since last week Thursday I paid for is still remaining where it is. This is not the first time that there is a delay in collection. Since last weeks Friday, I have been expecting a call as to why the package for collection is yet to be collected or why no call.
17/03/20 by Emmanuel
Great as usual
17/03/20 by Barbara Hill
Fantastic service from start to finish and very reasonable prices. Would highly recommend
17/03/20 by Nigel Harper
Easy from start to end.
17/03/20 by Mr Ian Porter
Excellent service and speedy delivery.
17/03/20 by Thomas Davies
Absolutely unbelievable terrible service, not able to speak to anyone, parcel delayed two weeks and no sign of it ever being delivered. The worst courier service I have used, never again
17/03/20 by Customer
Better price than direct and quick delivery
17/03/20 by Customer
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