We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
Said it would take 4 days to get my parcel to arrive and got there in 3 days so very impressed!
14/03/20 by Helen Fisher
Excellent service. Used Parcel Monkey many times and always completely satisfied with service given.
14/03/20 by Mrs Jean Steer
Utilised a 4 day Parcel Monkey service to courier important legal documents to South Africa in order to assist my elderly mother with her finances. I received no status updates through the process and was unaware that the documents were not delivered until contacted by the lawyers to query when they could be expected after 10 days. When contacting customer service I was told the delivery would be investigated and I could expect a response in 24-48 hours. I re-contacted the next day to find out that a response from the courier had been received - no contact from Parcel Monkey to me. The update from the courier contained no information, with the customer service agent unable to advise if the documents were lost or simply delayed. The solution? Another 7 day wait while an investigation is undertaken. Given that these are documents urgently required, I advised that I would have to resend, as a further 7 day delay was not acceptable. No offer to compensate for the delay/loss of my documents, nor an offer to contribute to the cost of re-sending. Poor experience overall with the delivery service, and especially the communication from customer services, I cannot recommend this service.
14/03/20 by Clayton
Damaged goods, completely ignored many requests (I have screen shots). Although I paid extra for increased insurance stillnothing. Very poor customer service and blatant liars as they said they have been working with the recipient but that was a lie. Then they sais they sent forms to him (another lie) and he missed the window - of course he did as being out of pocket by over £700 would make you a little lazy when dealing with a claim - bunch of clowns
14/03/20 by ian woodland
arrived intact to U S A brilliant
14/03/20 by japanesetimetraveller
The website is super easy to use.
14/03/20 by Denice
I was quoted £16 to post my parcel by the post office. Parcel Monkey did it for £7.43!
14/03/20 by David
Brilliant service and very reasonable price. I ordered delivery at 8am, dropped off at PO at 9am and the urgent parcel was delivered at 9 am the next day. I will definitely use them again.
13/03/20 by Grumps
Fab service as always
13/03/20 by D Thompson
Excellent-swift as always. Parcelmonkey is d place to go if u want ur parcel shifted quickly! Thank u
13/03/20 by Customer
We were very happy with the service and the price.
13/03/20 by Evelyn Mills
excellent servise and on time.Thank you
13/03/20 by Georgia
Great service and very fast delivery
13/03/20 by Customer sabrina
Being told my parcel was a kilo over what
I had paid for once it got to Australia why?
13/03/20 by robin potter
Cheaper than post office.
13/03/20 by Barry
It was my first time using parcel monkey and it was so easy to use .because of the size of parcel I was sending It went with parcel force . All I had to do was print off the address with a bar code attached took it to the post office . Lady scanned it and off it went . Would definitely use parcel monkey again
13/03/20 by Customer
Fabulous Service
13/03/20 by karen Huyton
fast reliable service keeps you up to date on your parcel tracking and delivery
13/03/20 by Mr & Mrs P Pullen
Fantastic. I like parcel monkey a lot they are the best. From the moment you call them ,picked up the parcel until delivered. Wow. They are the smooth operators.
13/03/20 by J Thompson
The firm with happy with the Parcel Monkey. The website gave plenty of choices of postal services.
13/03/20 by Customer
Opted for Parcelforce 48 hour service via ParcelMonkey. Item still hasnt been delivered 5 working days after drop off at the post office. Contacted ParcelMonkey who didnt seem interested at all. Book delivery direct with the delivery company as they have a compensation scheme for delayed deliveries
13/03/20 by Customer
Straight forward to place order. Picked up as scheduled and delivered on time. Tracking updates available. A very good experience from start to finish.
13/03/20 by Customer
Great service. Very speedy delivery.
13/03/20 by GREG BIBBY
Good service so far as the parcels which Ive sent through them reaches its destination safely and intact. Reasonably priced too so am quite happy. Thank you for your service.
13/03/20 by laisanibatiri
Simple and straightforward service
13/03/20 by Hippotherapist
Obviously, the one issue with Parcel Monkey is that they are intermediaries and that their reputation depends on the couriers that are booked through them. This inevitably means that services can be very different. In the past this has caused me problems but this month, I have sent 2 large parcels via DX and Parcel Force that were booked through Parcel Monkey. Both got there on time in good condition (though the DX tracking info implied theyd managed to damage the box) and of course the price was good.
13/03/20 by Roger McVeigh
Prompt service.
13/03/20 by Advanced Glass Facades
Best postage site... Better than the post office and cheaper.
13/03/20 by darren
The only reason this wasn’t 5 stars is that they couldn’t give me a collection window, even am or pm, which meant staying in all day.
13/03/20 by Simon
I will NEVER use parcel monkey again. They FAILED to deliver my parcel, claimed that I was absent which was not true, and sent my parcel back to the sender without even trying to contact me. They refused to refund my money and even forced me to pay a charge to get my parcel back. The process took months through their online system and so far not even an apology
13/03/20 by Taylor
Brilliant service and excellent timesaver to find the best way to send parcels to another business or customer. Will be happy to use again and to recommend others try Parcel Monkey
13/03/20 by Collect plus Customer
All aspects of the service were excellent - price, collection and delivery were exactly as stated. My parcel was from Scotland to southern Spain and was delivered in good condition. Very pleased and would certainly use their service again.
13/03/20 by Carol
Dropped off Friday pm, delivered to Spain Tuesday pm.
Brilliant, friendly both ends.
13/03/20 by Malcolm Senior
Really impressed. Great value and service.
13/03/20 by Customer
not bad , better dealings rather than going to couriers direct
13/03/20 by Customer unknown
Very bad service I paid to have my parcel delivered within 4/5 days one week later my parcel is still in a London depot and it’s still not delivered and now I’m being told possible delivery on the 17th what a joke actually pathetic
12/03/20 by Customer
Have used many times with parcelforce international. Good service
12/03/20 by Customer Sonia smith
Very easy to use
12/03/20 by Customer
????great service easy to use
12/03/20 by Daljinder kaur
Parcelmonkey plus Parcelforce perfection
12/03/20 by Gerry Poliri
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
