We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Booked a collection, missed first day despite me contacting office twice during the day. The act as a conduit for couriers but offer no help when it goes wrong. Far better to visit post office and hand over the counter. At least then you know it goes when you expect it. Since the parcel was collected 48 hours late the courier has revisited three times to collect a parcel they have already collected. While the faults may in truth lie with the courier themselves Parcel Money having been paid the money offer no support services. I will avoid using them again in the future.
16/03/20 by Lewis
Excellent. Very efficient. Impressive
16/03/20 by Mark uprichard
Collected by a polite and friendly person at the time specified. Parcel arrived intact.
16/03/20 by Mr Richard Watson
The courier used was DPD in conjunction with a Spanish courier collected and delivered on time this is the 2nd time weve do e this no problems at all
16/03/20 by Jan Runicles
Nice and easy. Thank you
16/03/20 by Customer
I always use Parcel Monkey to send parcels etc. Excellent service as always.
16/03/20 by Customer
collected on time and delivered to the customer is good condition(painting)
16/03/20 by David More
Easy to use and efficient
16/03/20 by Sara Day
smooth transaction, fair price
16/03/20 by JohnM
Good service
16/03/20 by Vayakara
Great pricing and a great service altogether. I use you quite a lot to ship to Australia...... 5 stars ⭐️
16/03/20 by Customer
Lost parcel, with very poor tracking via DPD, near useless help
16/03/20 by Business Customer
super reliable, stuck to the time frame that they gave me for the delivery.
16/03/20 by hussain ali
Easy to use. Love it.
16/03/20 by customer
Very prompt & easy to use service
16/03/20 by clare jones
Dreadful.parcel still languishing in their depot in Hampshire. No reply to emails. It looks like I have to resort to county court to reclaim my loss
16/03/20 by Chris reed
I shipped large boxes from England to Italy and they arrived quickly/safely so I have no complaints! The courier was DPD but Parcel Monkey made everything easier. I moved countries a lot and its no easy feat, I strongly advise using an intermediary like Parcel Monkey, dealing directly with couriers is unreliable.
16/03/20 by Lisa Alessandri
Excellent service, will use it again
16/03/20 by Customer
Excellent service and parcel delivered safely with no problems
16/03/20 by Risita Angles
The process was mostly quick. However the tracking number did not work nor has the tracking information on the web portal been updated and is still showing as no tracking events available, this is one week after the parcel was to be delivered.
16/03/20 by Mrs B Brown
Very happy with the service.
16/03/20 by Gerry Hobday
Used the service twice now to send parcels both inside the UK and abroad. Superb, cheap and fast.
16/03/20 by Mr Paul Sheridan
Easy to book online, always collect on timescale given. Friendly staff.
16/03/20 by Kam
Efficient but expensive
16/03/20 by Linda Lydeard
Customer service has always been very quick to respond and provide assistance. Would recommend.
16/03/20 by Customer
Great site, works very well.
16/03/20 by Clint Smith
best price for delivery without doubt.
16/03/20 by Customer
A great way to arrange parcel uplift or delivery. the whole process was very easy to sort out & pay for. I will be using them in the future
16/03/20 by Bill Stewart
Very helpful
16/03/20 by Dave Cutter
Excellent, easy service, quick delivery. Will use again.
16/03/20 by Lindsay
Easy and economical transaction for heavy parcel.
16/03/20 by Barry O
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15/03/20 by Mr super cool head
Excellent service by DHL. Pickup Time was accurate & delivery next day.
15/03/20 by Customer
Parcel arrived speedily and on time. Easy to use customer site. I would have no hesitation using Parcel Monkey again.
15/03/20 by Mrs DuncanCustomer
Code wouldnt scan at the drop off point, no way of contacting PM by phone, had to leave a message and wait days for a response.
15/03/20 by Kealan Carroll
Usual service
15/03/20 by Mr. Joseph Nimmo
Brilliant servive
15/03/20 by Steve cook
Excellent service and delivery at a great price
15/03/20 by Alisatir
Parcel arrived a day late. But apart from that, simple cheap process!
15/03/20 by Tobias Butcher
Brilliant service
15/03/20 by Customer
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