We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,591 reviews.
The driver turned up.on the day and collected
30/08/24 by John Clark
Used parcel monkey and selected parcel force to send parcel to USA. Parcel never delivered, despite tracking showing it arrived and was out for delivery. Tracking update then stated delivery address incorrect and parcel to be returned to UK (despite the address being correct). When parcel force contacted, they advised they were unable to help as we booked through a third party website.
30/08/24 by Kate curzons
Always reliable fast service without any nonsense and excuses, best door to door at a great price
30/08/24 by Mrs Brenda Butcher
Great service, easy to use website and cheaper than buying direct from Royal Mail
30/08/24 by Peter & Katie Smith
I have been using parcel monkey for a few years now. The website is very user friendly and book. My most recent was multiple parcels and again very simple to do. The prices are the best I have found in comparison to similar website and also tend to offer the most pick up options.
30/08/24 by Raheela
Parcel arrived later than scheduled to say I paid extra as well was not what I expected.
29/08/24 by Jay
Parcel damaged, extra charges even with less Weight than paid for!!! Late!!!!
29/08/24 by Customer
My parcel was meant to be delivered by Wednesday. It’s now Thursday and my parcel is been stuck for few days. Since yesterday there has been no updates. Last update said parcel will be delivered today between 9-13. It’s now almost 6 pm and parcel has still not been even released from warehouse. The update still says delivery is today 9-13. Well it’s well passed that time. When I contacted customer service they were totally unhelpful. I even paid for delivery promise and when I asked to make a claim they told me to wait. An awful customer service and very unhelpful. I’m really disappointed next time I will pick a different provider
29/08/24 by Customer
My parcel was suppose to be collected on Tuesday 27th. It is now the 29th and there has been no courier to collect despite all the promises on the phone that collection will be on the 28th and then again today before 5pm.
29/08/24 by Miss Charlene Pregal
Warning do not use this company. This organisation stated on 17th July they would pay agreed compensation for a lost parcel. As of today no money has been received. Lots of promises and statements that it will take 5-7 working days for money to appear in bank but no result. They take a very long time to respond to messages. Very poor service standards Now having to take legal action to recover the debit. Avoid this company if you want good service.
29/08/24 by customer
The service was 100percent but you charged me for 2 parcel deliveries when I only sent one parcel please rectify thank you
29/08/24 by CATHERINE ANNAL
Easy and efficient
28/08/24 by and Deliver To Pat Donohue
I paid for UPS to collect this parcel and nobody turned up as usual so I had to find somewhere to drop it off myself. This always happens with UPS and Parcelforce fir thus postcode if LE3 8JE
28/08/24 by barry surridge
Parcel collected on time and delivered earlier than expected. Odd emails from carrier., but worked fine.
28/08/24 by Martyn Davies
Fast and efficient delivery. Easy to send.
28/08/24 by Elizabeth
This is my 2nd time of using parcel monkey and from start to finish everything was easy I post from UK to Canada from start to finish my parcel arrived within 6 days using ups via parcel monkey
28/08/24 by Customer
Quick and easy.
Great price and swift service
Use with confidence
28/08/24 by Jason Walsh
Very quick service much better than I have experience before
28/08/24 by Derek Masters
The parcel arrived promptly, within the time specified. The packaging was slightly damaged but the item was intact. Overall pleased with the service.
28/08/24 by Chris W
Spams my emails
28/08/24 by Oliver Rooke
Parcel still not delivered awaiting at hub for five days
28/08/24 by eddie booth
Absolutely no difference between p2go and this web. Send me some link with applying for a casback with one not working.
28/08/24 by Artur Hohlov
quicker, easy and cheaper
28/08/24 by adrian evans
So easy and relatively cheap. Will use again for sure
28/08/24 by Geoff Nottingham
Fast, fast fast. Worked seamlessly
28/08/24 by Susan Taylor
Great service. Used them to find a courier to collect an eBay parcel. Good price too
28/08/24 by Patrick
Efficient service
27/08/24 by Mr Berman
Excellent service. Reliable which is incredibly important and careful
27/08/24 by Susan Bucknell
Easy Peazy system and great price with super delivery time.
27/08/24 by Geoff
its easy to buy the postage
and simple to track
27/08/24 by Mr Christopher Hudson
Very usefull to send the boxes and suitcases with ParcelForce. Provided the labels as well to printout yourself. Otherwise, driver will bring the label.
27/08/24 by Adeel Arshad
Parcel Monkey is an easy and efficient and price competitive company to use.
I completed the forms and parcel was collected on time and would ve been delivered on time in France had post Brexit usual customs rubbish not intervened. Meaning there was a charge when it arrived ( dont even know what for) that could not be paid by the recipient for some reason and I wasnt informed either- except by the recipient.
Thus I have had to order from Amazon and let them apply any charges at the start. Bought the gift twice over !
Not Parcel Monkeys fault but if there are hidden charges to be applied, I cant risk sending like this again.
27/08/24 by cathy davis
Delivered promptly
27/08/24 by Stalkers UK
Experience was good, but the best price given was with Parcelforce who I used. On reflection had I gone direct to Parcelforce I would have saved approximately £10, so a little disappointing.
27/08/24 by Mr Phil Smith
Easy and seamless
27/08/24 by Miss Hannah Griffiths
Simple and efficient service from registration, printing the documents and posting locally.
This is the second time we have used Parcel Monkey, the first a return of a wine cooler and this parcel to France.
27/08/24 by Customer
too slow - not arrived yet
27/08/24 by Will
Smooth transaction, picked up on time delivered on time, what more can you ask for
26/08/24 by Srharvey82
My item has been held at customs for 2 weeks. PM said the contents are on their restricted list. UPS confirmed they accept food and it was ok. So why does PM restrict them when UPS dont? Ill tell you why - to avoid having to deal with any issues or pay any compensation. They list near enough every item you would send by post as a restricted item. Its a scam basically. Its like ordering a taxi and saying you cant get inside. When you complain they say - our T&Cs state you can order a taxi but cant get into the car. They are happy to take your money - let UPS do the work. Any problems - they dont want to know and make excuses. They arent interested. Do not use these sharks. Go direct to the courier, without a massive list of restrictions
26/08/24 by Mrsmudge
Always a reliable service for a fair price
26/08/24 by M Clark
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