We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,203 reviews.
Parcel Monkey took extra money from my debut card a week later! They then declare the box is much biggerv than it really is!!! I measure for a living, so i Know how to measure correctly! I want my refund, Parcel Monkey! Please dont use this service, unless you want to be chaged additional fees at a later date!!
27/01/25 by Ivan
Excellent experience! Recommended.
27/01/25 by Silvia
Absolutely brilliant service yet again from Parcel Monkey!
Our reasonably regular New Zealand parcel got there in the time specified..when I say " got there" I mean it got to New Zealand.. But not to the address, absolutely no fault of Parcel Monkey.. but New Zealand post is a different matter as our parcel has been languishing in a warehouse in Auckland for a week now! Its address is Wellington so its still the wrong end of the country!..its a shame really but its no fault of Parcel Monkey.
27/01/25 by Tony Horrocks
Easy to use, good prices, recommended service.
27/01/25 by customer
Drop off fairly close, tracking clear, item delivered. All good.
27/01/25 by Zymon
Parcel delivered on time
27/01/25 by Barbara Miller
Quick delivery.
26/01/25 by Customer
Always use this service to ship goods from abroad
26/01/25 by Customer
First time using Parcel Monkey and very impressed. Gave various options and prices from different couriers and went for the one that was best for me. Will certainly use Parcel Monkey again.
26/01/25 by Den
The form was simple to fill in. Parcel Money guided me through the whole process.
26/01/25 by Hania
Excellent service, I use often and never have any problems, I do use Parcelforce 24 on Parcel monkeys site . Excellent
26/01/25 by STEPHEN HEATH
Easy web site, good service, good prices
26/01/25 by Mr margaret butler
Excellent service. Easy to use and good comparison site
26/01/25 by Howard Boyes
I used this service to return a large parcel to Amazon, as EVRI failed to turn up on 2 occasions.
I found the service easy to use. Parcel Monkey provide a number of carriers to use. I used parcel , force, who were prompt and efficient.
26/01/25 by Tricia
Good experience
26/01/25 by Peter
Trustworthy
25/01/25 by Jade Mendis
Great service
25/01/25 by Ali
The price more than anything as I still had to drop the parcel off. Parcrl Monkey didn’t do much else to be fair but they were efficient as per usual
25/01/25 by Stephen Luke
So easy to use and excellent service, especially sending parcels overseas. No filling in of forms at the Post Office and causing queues!
25/01/25 by Linda
Easy to use, good price, good service
25/01/25 by Elize
Excellent service
25/01/25 by Richard Oliver
Our item got picked up from post office by evir but they saying cant find it and I have told them its the main part of my which I need ASAP as I am disabled
25/01/25 by Ivor Barrett
Very uneventful exercise! Parcel booked easily. Parcel collected as promised. Parcel delivered as promised. All good!
24/01/25 by Paul
Everyone likes a deal! Parcel Monkey sure gave me a great deal! Saving over RM for like for like services!
Terrific! Will surely use again, thanks.
24/01/25 by Steve Fruin
Excellent service and costs.
24/01/25 by Peter BUNNETT
Simple to arrange and clear instructions,quick and secure payment and good communications.
The only downside is that Parcel force give not give me a collection time, had only just got back when they came to collect
24/01/25 by DesRichards
Quick, easy to use and fairly priced
24/01/25 by Joe Grafton
Parcel Monkey ordering was fine but not being aware of the small print conditions I just carried on. Parcel Force delivered my 6 parcels but they damaged them in transit and eventually they were all but one returned to me and I could see that they had all been mishandled by carrier. I asked Parcel Monkey to pursue a claim in respect of this and as I did not specify any particular amount for insurance as I thought the £60 would cover me anyway I asked for this plus the £54.73 paid to deliver the items. I am then told that they dont accept Laminate Flooring as per their Terms and Conditions. Disgusted with the attitude. They did their job ok its Parcel Force they should be claiming from for me their client.
24/01/25 by Sidcup Customer
Parcel to USA delivered quickly and with no incidents. Pricing very reasonable. Online instructions clear, especially for customs info. Being able to print labels and customs documents at home was great. Tracking function (parcel force) was also very useful.
24/01/25 by Jane Cl
Booking online in the comfort of my home was easy. The Parcel was collected from my house on time, it was delivered on time and the contents of the parcel were intact, not damaged . It was a Pleasant experience with Parcel Monkey from start to finish hence the 5 stars.
24/01/25 by Mark Mueller
collection date was not meant which delayed my delivery by 3 days
24/01/25 by Amrit Rahal
i sent my parcel it got collected then returned to me 5 days later with no answers yet.
23/01/25 by geraint totty
Parcel collected & delivered on time for a good price
23/01/25 by Andrew
Price was great, but product arrived broken. With a clear footprint in the middle of the package.
23/01/25 by Paul Langston
Posted package only to have it delivered to my own front door the next day, fastest delivery Ive ever had using Evri???? Also paid money on other items for next day delivery with the promise of your money back if they fail, they did fail but its impossible to talk to anyone to claim your money. Not a great service
23/01/25 by paul
The parcel was not delivered on time- due Monday January 20th before 10.30am but was not delivered until Tuesday January 21st at 11.54pm
23/01/25 by Customer
Ok. But slow
23/01/25 by M.B
Easy to negotiate.
23/01/25 by Customer
Perfect delivery every time
23/01/25 by Viv
7 days Delivered to Australia with EMS. Only one thing to change. The valuable parcel was picked up by a plain white van and a driver who volunteered no ID. Seems to me if EMS uses unmarked vans, and private drivers, they should have ID proving they are working for EMS.
23/01/25 by Ronald Perschky
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