We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,509 reviews.
Excellent service. Very easy to use, cheaper than the post office and simple to track. My parcel arrived safely and earlier than expected. Very pleased.
11/12/19 by Laura Brown
Excellent service, competitively priced. Full instructions and information. No problems and tracking information excellent. Prompt delivery abroad.
11/12/19 by Mrs Greene
Always excellent service.
11/12/19 by Jean prior
Good service
11/12/19 by Maureen Ireland
Good prices for shipping and tracking available ,great service !
11/12/19 by Customer
It was easy to arrange and delivered fast however I paid much less last year.
11/12/19 by Customer
First time I have used this. Very good service and parcel delivered very quickly to Denmark,
I would use them again
11/12/19 by V. Brigginshaw
Great company ,wonderful team ,I recommend everyone!!!
11/12/19 by Customer Corina Oltean
Saved me money, thank you
11/12/19 by Denise
Have been using parcel monkey for the last 6-8 years to sent Christmas presents to Europe.
Never had a problem, and cant get beaten on pricing.
11/12/19 by Jeppe
Efficient and professional. Worth using!
11/12/19 by E Moxley
All good on time
11/12/19 by Mr Tomas Liska
Very good as usual . I use it every time I need to send parcel abroad.
11/12/19 by Jamie
Excellent thanks
11/12/19 by Customer
Great service, Many thanks
11/12/19 by Michael
Excellent top service
11/12/19 by Luke Saunders
Excellent service. Quickly delivered and at the right price. Couldn’t fault the service and will continue to use. Would recommend it to everybody.
11/12/19 by Mrs Grayson
Didnt update the tracking for several days causing anxiety as to where parcel was
11/12/19 by Mrs Case
Easy to use and cut the royal mail cost by 50%
11/12/19 by Sandra Emery
Easy process, I like the option of being able to choose who to send with.
11/12/19 by Karen
Have no problem with service in England but when it goes abroad that’s a different story. Driver reported to recipient that there was no no on parcel so he couldn’t deliver. My recipient had to go to depot to collect and it was clearly marked with full address!!! Driver just couldn’t be bothered to deliver! Maybe a review of international drivers is needed?
11/12/19 by Customer
It was convenient to leave parcel at Homebase and be able to track it however it has been held up at depot in Australia “unexpected/uncontrollable event”. I don’t seem to have any way to contact depot so, at the moment would not recommend DPD.
11/12/19 by MRS JANET S FARRIES
They have promised me they will collect our packages for the last 3 days and still no sign of them, they dont have a phone number you can call so getting in touch has been really difficult.
11/12/19 by Molly
Good experience
11/12/19 by Aniket
Excellent , fast collection and delivery. Delivery abroad was completed in only 3 working days.... fantastic
11/12/19 by Joanne D
good site lots of options
11/12/19 by Customer
Excellent and fast service
11/12/19 by Customer
Parcel monkey site very easy to use unlike some others, my only concern was the time taken for parcel to arrive. dropped off at collection point in the morning, the lady did say her machine showing the courier was dropping off not collecting that day-she found that strange. Consequently that, with a delay meant parcel took a week to arrive. NOT parcel monkeys fault as tracking showed this - maybe just probs with the courier they chose??
11/12/19 by michael meech
Amazing as usual ???? can always rely on parcel monkey giving me the service I want for the price I want. Quick and easy!
11/12/19 by J.Simkins
Easy and very fast pick up
11/12/19 by Hsklmumo
Excellent service, prompt delivery.
11/12/19 by Mr Wallace Chadwick
Did very well delivery to the USA at 1/2 the cost of others.
11/12/19 by Michael Dinwiddy
I have used Parcel Monkey a number of times now and have found them to be first class. My last parcel was slightly delayed but I was advised of this immediately by the company and the parcel was delivered the following day. I would have no reservations about recommending them to others.
11/12/19 by Mrs Marshall, Northumberland
Parcel Monkey is a useful service and I believe that it works OK. I was looking for a ‘pick up from my address and deliver to another’ service and found it hard to tell whether this was what was in offer in some cases. I chose a slightly more expensive service that clearly indicated this was what they did. The courier was Parcelforce.
I was given the day for the pick up but not a time slot - so was tied to the house until the collection van arrived in the late afternoon. The guy had the right label and collection - when it happened - was efficient. I assume the parcel was delivered OK it don’t actually know if it was. It would have been useful to have email confirmation of the delivery.
Overall perfectly adequate and not unreasonably priced but it could be much better!
11/12/19 by Ewan PH
Next day cut off time too early
11/12/19 by KCBS
Did not collect when arranged Unhelpful when contacted Ill not ever use them again
11/12/19 by Gordon
Very bad service. You dont answer to messages
11/12/19 by Customer
5 days to respond to my last posting about poor customer service, info requested has been provided by return to Parcel monkey. I wonder how long it will take this time.
11/12/19 by george robertson
Excellent service and much cheaper then going direct.
11/12/19 by Derek
Chose to use Parcel Monkey after their “good reviews” but unfortunately this has proved to be wrong in my case. Sent a parcel to Australia through parcel monkey with the DPD air express so guaranteed 3-5 days delivery , that was on the 26th November. It’s now 11th December and still no parcel. It’s lost apparently, system was updated to state this yesterday but the date was listed as December 2nd. I have sent messages and used live chat and escalated to management I think although I am not sure? The messages I got were all along the lines of “ we have emailed DPD and will get back to you when they respond” Lies!!! Messaged this morning on live chat, messages were ‘read’ but 2-3 hours later NO RESPONSE. This parcel had over £700 worth of irreplaceable handmade items in. I ignored the advice and called DPD who have been most helpful, shame I can’t say the same for Parcel Monkey. Now in the hands of international investigations and this is because of myself and the parcel recipient doing the leg work. Non existent customer service , this is an honest customer review . I am upset and angry. How can you run a business like this . I mould be ashamed if I was customer service manager for this company.
11/12/19 by Leigh-Ann
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
